Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

981 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review 5 days ago

Reviews


PD
Pamela D.
Wichita, KS
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Pamela said the staff always do a good job. They're friendly, do good work, and provide good service.
This review was collected via phone interview by Customer Research Inc.

JG
Jeff G.
Wichita, KS
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Jeff said that he was happy with the place's work.
This review was collected via phone interview by Customer Research Inc.

SF
STEVE F.
Mount Hope, KS
Saturn L200
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/07/2019
High Grossing customers won’t get repeat bus.
No signs in your office state your minimum diagnostic fee. So refused to pay it. Also I was quoted $500 for a repair that took less than $90 for the part and 5 min to replace in the auto zone parking lot. Whatever happened to good ole customer service?
Steve S. from Auto Smart responded on 02/07/2019

STEVE IM SORRY THE DIAGNOSTIC CHARGE WASNT EXPLAINED TO YOU, HOWEVER ROBERT DID NOT CHARGE YOU. WE HAVE INVESTED ALOT OF MONEY IN EQUIPMENT AND TRAINING TO BE ACCURATE WITH THE DIAGNOSTIC. WE DO CHARGE FOR THAT. HOWEVER THE CUSTOMER SERVICE COMMENT I DONT UNDERSTAND AS MY EMPLOYEE DECIDED HE WOULDNT CHARGE YOU AS HE HADNT EXPLAINED THE CHARGE AS HE WAS TRYING TO GET YOU IN ON A WALK IN BASIS WHILE YOU WAITED ON THE CAR. I CAN SAY I DO NOT BUY PARTS FROM AUTOZONE AS THEY ARE MADE IN CHINA AND AUTOZONE IS THE WALMART OF AUTO PARTS, STEVE WE BUY FROM OUR LOCAL VENDERS AND THEY CANT AFFORD TO BUY PARTS THAT ARE SO CHEAPLY MADE BECAUSE THE LOCAL REPAIR SHOPS WILL STOP BUYING FROM THEM, YOUR EST FOR THE REPAIR WAS 332.00 THE DIAG NOSTIC WAS 129 WHICH WOULD HAVE COULD HAVE BEEN WAIVED IF YOU CHOSE TO REPAIR THE CAR THAT DAY. THE A/C DELCO MODULE IS 220.00 AND IS A GOOD OEM QUILITY PART THE LABOR TO INSTALL AND RESETT ALL CODES AND RESET THE MEMORY SO THE VEHICLE WILL RUN AT ITS BEST IS 125.00 I HAVE ALWAYS TAKEN GOOD CARE OF YOUR CARS. WE DO CARE ABOUT YOU OPION BUT I CANT BRING MYSELF NOT TO SUPPORT LOCAL BUSSINESS AND I WONT BUY CHEAP CHINA PARTS. I WILL TAKE CARE OF MY CUSTOMERS AND ALWAY TREAT THEM RESPECT. I AM GLAD WE DID A PROPER DIAG AND YOU WHERE ABLE TO REAPIR YOUR CAR IN THE PARKING LOT OF AUTOZONE. MY EMPLOYEES WHO LOOKED AT YOUR CAR WAS PAID FOR HIS SERVICES AS I DONT EXPECT ANYONE TO WORK FOR FREE. I HOPE WE CAN DO WORK FOR YOU IN THE FUTURE. 


RV
Ray V.
Wichita, KS
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
Excelllent service, fair pricing, attention to detail, courteous and reliable
I am very impressed with the service afforded me in maintaining my vehicle. I have found Auto Smart to be the best automotive shop in Wichita and surrounding cities.

EK
Ed K.
Kansas
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Ed said the professionalism of the staff made the experience good.
This review was collected via phone interview by Customer Research Inc.

TM
TRACY M.
Wichita, KS
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Don’t take my vehicles anywhere else!
I trust Scott and his crew to keep my small fleet running. With a family the size of 6 and 5 running cars we have a lot of service needs. Scott maintains and keeps my kids and myself on the road safely! Love Autosmarts and the way they look out for my family!

MM
Matt M.
Wichita, KS
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Matt said the staff did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Wichita, KS
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Daniel said they did a pretty good job and texted him the next morning to check up on the service.
This review was collected via phone interview by Customer Research Inc.

TJ
TIPHANIE J.
Wichita, KS
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Amazing
They are so nice.

PC
Pat C.
Wichita, KS
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Pat said the staff are very professional. They were able to schedule her appointment in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TW
Truman W.
Wichita, KS
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Spoke with Sherry. She said Scott provided efficient and trustworthy service.
This review was collected via phone interview by Customer Research Inc.

RV
Ray V.
Wichita, KS
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Best Service in Kansas
I am always impressed with Auto Smart and the service they provide. Always professional, on time and at a fair price.
They always go the extra mile to ensure that their customers receive best in class service.
Scott, the owner always checks what service has been performed to ensure that all meets Auto Smart standards.

Thanks for all

LT
LOIS T.
Wichita, KS
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Awesome staff
Scott and his team are awesome. They always make time to get my car in for any trouble I'm having with it. They let me know what is wrong before they repair and let me know how long and how much I can expect it to cost. They are awesome. Thank you.

RN
Rick N.
Wichita, KS
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Rick said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

SS
STEVE S.
Mount Hope, KS
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Fine job!
A wrecker was sent to pick up my truck. It was repaired in a timely and professional manner. Thanks, Scott!

JW
John W.
Wichita, KS
Toyota Tercel
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
John said the staff did good work.
This review was collected via phone interview by Customer Research Inc.

CY
Carol Y.
Wichita, KS
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Carol said that the place fixed her vehicle, had good service and she's been using them for years.
This review was collected via phone interview by Customer Research Inc.

LE
Louis E.
Wichita, KS
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Louis said he trusted this business. They were outstanding and provided good service.
This review was collected via phone interview by Customer Research Inc.

GV
Gary V.
Wichita, KS
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Gary said he likes the staff, and they offered a good price.
This review was collected via phone interview by Customer Research Inc.

LT
LOIS T.
Wichita, KS
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Great mechanics.
Great place to go to have work done on cars. Scott and his team are awesome. They listen to my concerns and make the best recommendation to fix tdd he problems I'm having with my car. I wouldn't trust anyone else with my car. Thank you scott and team.