Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

(530 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


TM
Tony M.
Boise, ID
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2019 Category: Service
Tony said that they are very, very good. He appreciates what they did. They are communicative.
This review was collected via phone interview by Customer Research Inc.
Kevin W. from Auto Surgeon responded on 11/06/2019

Mr. Masone, thank you very kindly for your positive review. We appreciate you just as you appreciate us, that is why we strive to give customers the quality service that they deserve. We look forward to seeing you again in the future.

- The Auto Surgeon Crew


Verified Customer
Boise, ID
Mercedes-Benz C230
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018
Auto Surgeon is Close to home.. easy to find ..
Recommend by a friend that knows vehicles. Blaine and Kevin were both friendly, knowledgeable, timely with competing the work. Good guys..
Parking a bit tight, glad they manage it.

CK
Clinton K.
Boise, ID
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
Clinton said the customer service was a little bit rough at the beginning and the end.
This review was collected via phone interview by Customer Research Inc.

DS
Damon S.
Boise, ID
Hyundai Tiburon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Damon said the service was good but they are a small business and lacked small things in professionalism, for example the ability to drop off the vehicle before hours, no envelopes for the keys, etc.
This review was collected via phone interview by Customer Research Inc.

TT
Thomas T.
Boise, ID
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Thomas said he was told the service would be done in one day and it took almost 2 days but they did a fine job.
This review was collected via phone interview by Customer Research Inc.

PA
Patti A.
Boise, ID
Toyota Land Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Patti said he worked with her on the price. Everything is working great.
This review was collected via phone interview by Customer Research Inc.

MC
Mark C.
Boise, ID
Ford Econoline Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Service
Mark said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MD
Marcus D.
San Joaquin, CA
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Marcus said that the staff were super nice and very respectful. The service was performed very quickly.
This review was collected via phone interview by Customer Research Inc.

BA
Bradley A.
Garden City, ID
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Bradley said the original service on his vehicle went great. The business was not able to complete all services the first time. The cost was higher than expected.
This review was collected via phone interview by Customer Research Inc.

TC
Todd C.
Boise, ID
Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018 Category: Service
Todd said he was happy with the business service. He thought the staff were pretty good.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Boise, ID
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Brian said he asked this business how long the service would take, and they told him 1 hour. He waited, and 3 hours later, his vehicle wasn't done. They offered him a ride home.
This review was collected via phone interview by Customer Research Inc.

BR
Benjamin R.
Meridian, ID
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Benjamin said the promptness of this business was an issue, but he wasn't sure it was their fault. The staff replaced a defective part for free because it was still under warranty.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Boise, ID
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2017 Category: Service
Frank said the work on his vehicle was unfinished and he had to go back.
This review was collected via phone interview by Customer Research Inc.

GS
Genaro S.
Twin Falls, ID
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2017 Category: Service
Genaro said there were a couple of loose items left by the business.
This review was collected via phone interview by Customer Research Inc.

AF
ADAM F.
Boise, ID
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2017
Heater Core Dashboard Removal
I recently had the heater core replaced in my vehicle in preperation for winter. A heater core replacement requires alot of man hours to carefully pull out the dashboard. My vehicle now has heat and there are no leaks on the new hoses. The Auto Surgeon kept me upto date on where they were at and when they would be done. The Quote they gave me was really close to what I was charged.

WM
Webb M.
Meridian, ID
GMC Yukon XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Webb said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Boise, ID
Oldsmobile Alero
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2017 Category: Service
Jeff said the business was good.
This review was collected via phone interview by Customer Research Inc.

WH
WILLIE H.
Boise, ID
Nissan 240SX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017
240sx nessan
Service was ok .but it took too long to get my car back.

LA
Lara A.
Boise, ID
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2017 Category: Service
Lara said the service was really good. The employees were good with giving price quotes and calling before doing any repairs.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Boise, ID
GMC Sonoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2017 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.