Automotive Central Service


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

130 Reviews

98% Would Recommend
Latest Review 6 days ago
Laurie J. on 11/13/2017
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Laurie said she was satisfied with their service.
Vehicle: Ford Expedition
Category: Service
Service Date: 11/06/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Loretta T. on 11/09/2017
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Loretta said the employees are good people. They are kind and their actions back up their words. She is thankful that she found this business. They are awesome and she is satisfied with the service.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/31/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Alexis M. on 11/07/2017
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Alexis said the facility did a good job.
Vehicle: Nissan Frontier 2WD
Category: Service
Service Date: 11/02/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Mike C. on 11/02/2017
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Mike said this business always provides him with good service, and it's the reason he goes back.
Vehicle: Pontiac Aztek
Category: Service
Service Date: 10/16/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
David B. on 11/02/2017
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David said this business is good. The staff is very good at explaining the service he received.
Vehicle: Nissan Quest
Category: Service
Service Date: 10/17/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Sue S. on 10/31/2017
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Sue said the service cost a little more than she expected.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/29/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Holly S. on 10/31/2017
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Holly said this business provided good service. They did the job quickly.
Vehicle: Chevrolet Classic
Category: Service
Service Date: 10/25/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
J. G. on 10/30/2017
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J. said she would recommend this business.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 10/25/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Moses L. on 10/26/2017
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Moses said the service was incredibly good and the employees were good people.
Vehicle: Dodge Challenger
Category: Service
Service Date: 10/06/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
David D. on 10/24/2017
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David said the staff provided very good customer service. They completed the work as promised and for the best price.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/19/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. on 10/20/2017
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Jeff said that although he encountered many issues with this business the owner seemed up-front, honest and fair.
Vehicle: Subaru Legacy Sedan
Category: Service
Service Date: 10/16/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
Geoff W. at Automotive Central Service responded on 10/23/2017

Jeff, 

I appreciate your fairness in the statement about our honesty.  To be totally honest with people reviewing this post, the vehicle (1999 Subaru Legacy Outback) came in with the client, Jeff, stating it had overheated.  After just adding water to the radiator and it pouring on the ground without any pressure on the radiator there was no way to conduct a block check (to check for hydrocarbons - indicating a blown head gasket) until the radiator could hold water and exhaust fumes.  

A new radiator, thermostat and coolant were installed.  Along with a new alternator as the vehicle was not charging the battery.  Once the vehicle was started the radiator starting bubbling immediately.  At that point the radiator was drained enough to conduct a block check and found the hydrocarbons in the radiator.  
The Jeff was contacted and came over to look for himself.  The cost to conduct the repairs was too excessive for him and though the bill was originally $740 for the radiator, alternator, thermostat, coolant and labor, the radiator was already used and could not be returned.  The bill was lowered to the extent of diagnostic fees and the cost of the radiator only.  The new alternator was removed and replaced with the original and the bill was reduced to $300 - $325 in an attempt to be fair for the work conducted and the cost of the radiator.  Not other fees were asked as the client was going to scrap the vehicle.

Though I feel for Jeff's concerns of cost and losing the vehicle, I still need to pay my staff and pay my bills.  I did my absolute best to help Jeff out in this situation and will be this forward with any other client that may be in the same situation.  If we could have done testing that could have been confirmed without a doubt I would not have gone the route we took.  But the damaged radiator would not have allowed the check to be completed with any certainty.

This should response is not and should not be taken as an excuse to Jeff or to his concerns.  This is only a response to allow a concerned reader to know what the exact circumstances were and why the review says what it says.

Thank you for your candor Jeff.

Respectfully,

Geoff Williams
Automotive Central Service
360-548-3491 (office)
360-548-3495 (fax)
Satya N. on 10/17/2017
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Satya said the service was good.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/04/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Frances O. on 10/17/2017
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Frances said this business was courteous.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 09/28/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Brad M. on 10/17/2017
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Brad said the staff did a good job and they were thorough. They him know what was going on with the vehicle.
Vehicle: Oldsmobile Cutlass
Category: Service
Service Date: 09/13/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Colby C. on 10/16/2017
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Colby said the mechanic was nice enough to take his vehicle back through the emission. They made sure it passed. He really appreciates them and he will continue to take his vehicle back.
Vehicle: Saturn VUE
Category: Service
Service Date: 10/09/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Robert A. on 09/29/2017
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Robert said the business took good care of him.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 09/06/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
David H. on 09/29/2017
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David said this business was the best. They communicated well and they let him know what was going on with his vehicle. Everything was really good.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Jack J. on 09/29/2017
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Jack said this business provided fine service and he would recommend them to others.
Vehicle: Dodge Dakota
Category: Service
Service Date: 09/01/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Dan H. on 09/29/2017
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Dan said Jeff was awesome, and he was up front about what he was going to do.
Vehicle: Dodge Durango
Category: Service
Service Date: 09/06/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
WILLIAM S. on 09/25/2017
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"Thank You Very Much"
Thanks for fixing the truck I knew you would probably have to work outside because of its size / height, ThanKs!!! And thank you very much for the job you did on the 2000 Cavilier. It operates like the old car now, works well. Thank you so much. I'm fixing the cross over on the K2500 now, then on to the brake. I think it is only the one side right front that I could do nothing with. Cause I could not get the brake off. I have done the job before don't know what was wrong this time. Very happy with the results.
Vehicle: Chevrolet Pickup
Service Date: 09/01/2017
Review Created: 09/25/2017 01:59 PM
Displaying Review 1 - 20 of 130 in total