Automotive Experts of Maple Valley

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

231 Reviews

98% Would Recommend
Latest Review over 1 year ago

Reviews


JB
Joel B.
Maple Valley, WA
Ford Thunderbird
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2017 Category: Service
Joel said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

PL
Pepe L.
Kent, WA
Mazda Protege
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Pepe said the business does a good job.
This review was collected via phone interview by Customer Research Inc.

KM
Ken M.
Maple Valley, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017
Easy to understand and Fair price
Fair

RS
Richard S.
Maple Valley, WA
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2017 Category: Service
Spoke with Cindy. She said the employees were very professional and kept her informed about everything that was going on.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
Maple Valley, WA
Subaru Outback
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/20/2017
Insurance related repair
I took my car over after discussing with the shop that this was an insurance job. After telling me that the part would arrive on the 14th they then said that it arrived "damaged". It was a wire. I called several times to check on the status. On the 17th they finally said my car was done. The insurance company had issued payment less my deductible directly to the shop. I explained that I would pay my deductible and also write a check for the balance that they could hold pending delivery of the insurance payment. I was told that they had to call the boss. I never received a call back. I called again at 5:28pm on the 17th. There was no answer although they are open until 5:30pm. I am a repeat customer. I have now contacted the insurance company to stop pay their check and to pay me directly. I will go to the shop today and pay this in full in order to get my car back. It was bittersweet to drive by it several times this weekend and see it parked outside the shop.

JT
Jennifer T.
Bellevue, WA
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017 Category: Service
Jennifer said the business did a really good job of looking over her vehicle. She really appreciated the time they took to look over her vehicle.
This review was collected via phone interview by Customer Research Inc.

TF
Thomas F.
Maple Valley, WA
Chevrolet Avalanche
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017 Category: Service
Spoke with Thomas' wife. She said this business has always been prompt, helpful and efficient.
This review was collected via phone interview by Customer Research Inc.

ME
Melissa E.
Maple Valley, WA
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017
Good communication
My truck was fixed and they even strapped my gate closed ! Truck is running good..,, so far!

RA
Ryan A.
Maple Valley, WA
Lincoln Navigator L
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Ryan said he was happy that the employees at the business fixed his vehicle and it did not cost very much.
This review was collected via phone interview by Customer Research Inc.

SS
Shawn S.
Maple Valley, WA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Shawn said this business explained everything really well and they charged him a fair price for what they did.
This review was collected via phone interview by Customer Research Inc.

CW
Conner W.
Maple Valley, WA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2017 Category: Service
Conner said this business quickly finished the oil change and everything went well during his first visit with them.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Issaquah, WA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2017 Category: Service
Jim said this business did a great job. They go above and beyond. He is totally satisfied. They are reliable and easy to deal with. They were very fair.
This review was collected via phone interview by Customer Research Inc.

KL
Klaus L.
Maple Valley, WA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
Klaus said the business is very good, and he likes the staff.
This review was collected via phone interview by Customer Research Inc.

VL
Verna L.
Maple Valley, WA
Mazda Protege
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
Verna said this business had prompt service and every employee had a smile.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Maple Valley, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017 Category: Service
John said this business provided great service and they were really helpful. They got him in and out. They were fast and efficient.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Orting, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2017 Category: Service
Brian said this business was able to find out what was wrong with his vehicle, and they saved him a lot of money. They were fast and reliable, their prices were competitive, and he will go back again.
This review was collected via phone interview by Customer Research Inc.

AE
Amanda E.
Renton, WA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2017 Category: Service
Amanda said this business was very quick and personable
This review was collected via phone interview by Customer Research Inc.

TJ
Tina J.
Washington
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017 Category: Service
Tina said the gentleman behind the counter told her one thing before she decided to have the work done. When she decided to have the work done, all of a sudden, he did not have any specific information for her as to when the vehicle would be ready. He was really specific beforehand. They were done with her vehicle really quickly.
This review was collected via phone interview by Customer Research Inc.

EC
Edward C.
Maple Valley, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017 Category: Service
Edward said the business has done well.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Maple Valley, WA
Kia Sephia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2017 Category: Service
Nick said the business' service was good, their customer service was great, and their prices were good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 231 in total