Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

696 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


DW
David W.
Aiken, SC
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
David said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Aiken, SC
smart fortwo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Another Good Job
I appreciate the effort put in by the folks at Automotive Workbench to make sure the jobs are done correctly. The office staff are efficient and the online help is useful. They have been keeping my car working properly for a good while now and my wife and I see no reason to look anywhere else for our car care.

LM
LUCAS M.
Aiken, SC
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Best auto repair shop ever
This is the second repair I've done with this shop. My 93 civic needed a helicoil insert due to stripped threads around a spark plug. They replaced all the spark plugs, spark plug wires, and valve cover gasket as well. I gave them very short notice, and they still performed the repair in a very reasonable amount of time and at a reasonable price. I've been very impressed with this shop's prompt and professional service, and I'll continue to bring my cars back to them. If you are looking for a trustworthy auto repair shop in the Aiken area, I highly recommend Automotive Workbench.

RH
ROWENA H.
Aiken, SC
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Great customer service. !!!
I was well informed of any issue I was having and may experience in the near future. They were very courteous and professional ! I received detailed estimates on things that’s needed repairing in the near future.

DP
Dhaval P.
Ridge Spring, SC
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Dhaval said the business did a great job and the work turned out great.
This review was collected via phone interview by Customer Research Inc.

DB
DWIGHT B.
Aiken, SC
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Outstanding work and location.
Thanks for the good response and getting the work done by a great team.

MM
MONICA M.
Aiken, SC
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
The great personalized customer service.
I would not trust my cars to anyone else! Brian and Holly and all their staff seriously take care of me every time I go!

NR
NORM R.
Trenton, SC
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Great job on short notice !
Friendly, courteous service done quickly, correctly, and at a fair price.
Thanks !

JO
JOE O.
Aiken, SC
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
EXHAUST GAS RECYCLE PROBLEM
Engine was running rough and check engine light was on.The problem was a bad pressure sensor in the exhaust gas system.Repair was made quickly and engine is running great.Great service at a reasonable price.

IP
Ian P.
Ridge Spring, SC
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Ian said the business's service is prompt, excellent and they got the work done to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

BM
Betty M.
Aiken, SC
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Betty said the business's employees did a wonderful job. She never has any issues with them, at all. She already recommends this place to everybody.
This review was collected via phone interview by Customer Research Inc.

CC
Chuck C.
Aiken, SC
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Chuck said he can't say enough good things about them.
This review was collected via phone interview by Customer Research Inc.

TL
Trevor L.
Aiken, SC
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Trevor said he was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

ST
Sam T.
Aiken, SC
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Sam said the business's service is very good, they treat him fairly and the price is right.
This review was collected via phone interview by Customer Research Inc.

CC
CAROL C.
Aiken, SC
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
fast well done service
Service is very good, done guickly, and always reliable.

KD
Kendra D.
Aiken, SC
Scion iQ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Kendra said the mechanics are great. They are always treated well and are happy with the service. The mechanics do work on their vehicles when it is needed and they do not if they do not need any work.
This review was collected via phone interview by Customer Research Inc.

SD
Sandre D.
Aiken, SC
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Sandre said they did a good job but they were expensive. He would not recommend because of the price.
This review was collected via phone interview by Customer Research Inc.

LS
Lisa S.
Aiken, SC
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Lisa said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

SW
Sherice W.
Aiken, SC
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Sherice said the estimate and the final price were not the same.
This review was collected via phone interview by Customer Research Inc.

EC
Eric C.
Aiken, SC
Dodge Durango
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2018 Category: Service
Eric said the business didn't fix anything.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Automotive Workbench responded on 08/14/2018

Eric,

   I am very sorry we did not meet your expectations based on the rating you gave us. Being quite concerned, I immediately reviewed your repair order with my manager. According to the repair order's diagnosis notes, you instructed us not to do the repairs. I apologize if there was any miscommunication and would be happy to speak with you directly if you so desire. My number is 803-649-3574.
Regards,

Brian Bernard-owner, Automotive Workbench


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