First off, thank you very much for allowing us to service your Mini Cooper. I am very sorry for any confusion during your car repair experience with us. We try to keep our customers informed of all steps involved with the diagnosis and repair process. To clarify, your initial complaint to me about your car was, it would go into "Reduced Power Mode" under hard acceleration. That was in fact detailed on the repair order for the technician just as you stated it to me. After test driving and scanning the fault codes in your car's computer the tecnician documented 9 fault codes. 7 of those codes were specifically related to cylinders 1&3. He diagnosed those coils were misfiring and therefore deactivating the fuel injectors to those two cylinders resulting in the engine going into "Reduced Power Mode". The recommendation to replace the other two coils and spark plugs were due to the fact that a future failure was likely and we could do that with no additional labor. The Air intake boot that was cracked and dryrotted was an issue that was spotted during the coil diagnosis. It is possible some of the communication issues were "lost in translation" due to the fact that the staff was unable to reach you by telephone and explained the issues with the car to your wife and then that was conveyed to you.I personally apologize for any miscommunication and lack of service or attention that you didn't receive. Our goal is to satisfy all our customers and again I'm sorry we didn't measure up this time. We will make sure this experience will never be repeated with you.