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Autonation Hyundai Tempe

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(82 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
33
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(480) 505-4247
No Business Hours Provided

Business Hours

* Arizona
8050 S. Autoplex Loop Tempe, AZ 85284
Sales Department 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(82 Reviews)

SA
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Shanmuga A.
Tempe, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customerVerified Customer
9
Category: Sales
Great Customer Service
We had a great experience at AutoNation Hyundai Tempe. Smoove (Sales Executive) was very responsive and friendly..

CA
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Charles A.
Mesa, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Sales
Great job
Enjoyed my visit to your facility. Not a typical Auto dealership. Friendly sales and finance people. Don Wing was extremely helpful.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
9
Category: Sales
Good , professional sales staff.
Great experience, would recommend Auto Nation to anyone looking to lease or buy a vehicle
Mike H. from Autonation Hyundai Tempe responded on 03/08/2022 12:02 PM

Hi Charles,

Thank you for your feedback on the Hyundai Sales Survey.  We strive to have all of our customers completely satisfied.  Please give me a call or email to discuss your experience at 480-763-4018.  Thank you and I look forward to speaking to you.

Sincerely,

Mike Herron
New Car Sales Manager
AutoNation Hyundai Tempe
48-763-4018


Verified Customer
Maricopa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Sales
Great Customer Service!!
We had a great experience when we purchased our new car at AutoNation Hyundai Tempe. The staff was very friendly, which made the purchase process go smoothly. Our car salesman Ted Journiette was very knowledgeable and shared useful information with us on how to operate the many different features on our new car.

RL
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Roel L.
Gilbert, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Sales
Salesman
My salesman Ivan did an excellent job on getting me the vehicle I wanted. He went above and beyond to take care of me and address all my questions.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2022
0
Category: Sales
Buy any other brand of vehicle!
I wish I would have stuck with Toyota like I had planned. I regret buying a Hyundai and never will again!
Mike H. from Autonation Hyundai Tempe responded on 02/14/2022 09:48 AM

Hi Roel,

Thank you for your feed back concerning the Palisade.  I am communicating with service to make sure it's repaired in a timely matter.  I am sorry for your initial experience with the Palisade and hopefully it'll be smooth sailing going forward.

Thanks,

Mike Herron
AutoNation Hyundai
480-763-4018

JAMES D. from Autonation Hyundai Tempe responded on 02/25/2022 07:37 AM

Hello -

Thank you for taking the time to share your experience. Please accept my apologies for receiving a less than 5 star experience. We strive to make sure every customer is 100% completely satisfied. Please contact me at your convenience so we can discuss. I can be reached at dixonj1@autonation.com or direct line 480-763-4021.

Regards

Jim Dixon - General Manager


Verified Customer
Casa Grande, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customerVerified Customer
10
Category: Sales
Great vehicle
Great customer service and vehicles. This is our fifth.

SB
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Stan B.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Sales
Hyundai excellence
Not only is the car sharp and exceptional, but our Ted Journette is an outstanding salesperson who took care of us from the time we walked in. He has followed up with us during the buying experience and made sure that we not only understood everything about the car, but made sure we were happy after purchase. Ask for Ted! :)

Verified Customer
Phoenix, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Sales
Experience with the sales department
The sales agent (Desmond) made my experience exceptional! He was super helpful and friendly and helped me a lot throughout the buying process. Absolutely satisfied!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2022
4
Category: Sales
Buying experience
I was expecting more respect and friendliness from one of the finance office staff who was in charge of my documents. When someone says no to additional coverages, it is better not to keep questioning them and make fun of they reasons for refusal.
Mike H. from Autonation Hyundai Tempe responded on 02/08/2022 03:43 PM

Hi Adib,

Thank you for taking the time to share your experience. Please accept my apologies for receiving a less than 5 star experience. We strive to make sure every customer is 100% completely satisfied. Please contact me at your convenience so we can discuss. I can be reached at herronm@autonation.com or direct line 480-763-4018.

Regards,

Mike Herron
Sales Manager
AuotNation Hyundai Tempe


TD
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Taylor D.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
Amazing all around!
Mike and Ivan are the best people. Not only did they rectify a pretty serious issue immediately but they were able to get me my dream car two weeks sooner than I had anticipated. They were so friendly and made it clear that they were not just there to sell me a car and then forget about me. I had an issue a few days after I purchased the car and they helped me figure it out within a few hours. Absolutely love this place and will be telling all of my friends and family to go here for their next car!!

SW
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Sarah W.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Sales
Quick and Easy
I’m not sure about other people but i am the more of an online shopper. I did all of my research for my car online. Checked the specs, watched YouTube videos and made sure I like the overall vehicle itself. I am also not a haggler and I knew what the car was worth. With that being said, I bought my car online, didn’t step into the dealership and had the car delivered to my house.
This service was exceptional and I feel like my sales person went above and beyond for me.
Thank you Desmond for everything. I will definitely recommend this dealership because of my salesman and my finance guy as well.

LR
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Lauren R.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
10
Category: Sales
Great experience so far
Love the gas mileage I'm getting with my vehicle and love having all the new safetu features.

AJ
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Angelita J.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
verified customerVerified Customer
10
Category: Sales
Easy to purchase my Tucson! Well worth the wait
Desmond was easy to work with!

KP
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Kavyashree P.
Phoenix, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
7
Category: Sales
Paperwork Corrected
Thanks for resolving the mistake in purchase agreement.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/15/2021
0
Category: Sales
I found that the process was not transparent
Actually I purchased Hyundai Elantra SEL but in the paperwork the finance officer mentioned it as SE I really don't understand why they mentioned it like that.
I also requested the sales person to correct it in my document but he said computer is not allowing to enter it as SEL even though I purchased SEL
I found that the process was not transparent and need more clarity.
Mike H. from Autonation Hyundai Tempe responded on 11/16/2021 09:07 AM

Hi Kavyashree,

Thank you for taking the time to share your experience. Please accept my apologies for receiving a less than 5 star experience. We strive to make sure every customer is 100% completely satisfied. Please contact me at your convenience so we can discuss. I can be reached at herronm@autonation.com or direct line 480-763-4018.

Thank you,

Mike Herron
AutoNation Hyundai Tempe
480-763-4018
herronm@autonation.com


SG
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Sarah G.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Category: Sales
Love My Hyundai
Excellent service. Friendly employees.

IW
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Ivy W.
Hobbs, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Sales
Excellent Service
The whole process was smooth. After the bad experience we had at Tempe with another dealership, this was the best experience we had so far ;)

Verified Customer
Casa Grande, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Thanks Desmond for a great experience in buying our new 2022 Hyundai Santa Fe.
We appreciate your patience and no pressure. I would recommend you to anyone
who is looking for a car.
It was such a pleasant experience that I look forward to working with you again in
the future.
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