Please, if you’re a female do NOT bring your car here. I was stupid enough to think they wouldn’t take advantage of me because of their very friendly customer service.
I brought my car in for coolant leaks, paid $1600 (I had been told by others to expect that price) two weeks later I hit a pot hole and blew two tires. They had mentioned to me when I had my coolant leaks fix that they’d like me to bring it back in a week or so to check for an oil leak. So when my car went in for the tires I asked them to check for the oil leak. They told me it would be $1900 to fix the oil leaks, $400+ for the tires (normal) and that my rims were bent, I agreed to replace them for $800+. When I got my car back they never reset my tire reading, I had a friend do it so whatever. Two or so days later my car started burning through and smelling of coolant again. I was out of town and had a friend look at it. They had broken the clasp of the coolant hose. Then my car started dinging about low oil pressure but only for maybe a second or two and very randomly. Never long enough or close enough for panic. I figured my sensor was just acting up because I had work done. Till I got in my car started driving the other day, I couldn’t accelerate well, jerking and the low oil pressure warning wouldn’t stop. I wasn’t in a place I could pull over just yet, then I saw white smoke pouring out of the back of my car.
I spent $1900 for them to fix my oil leaks, maybe a month or two before just to end up with my car totaled due to oil leaks that were not fixed. Now I’m out not only an entire car but also thousands of dollars due to them taking advantage of me and my car completely totaled. Please please do not put your trust in this business.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.