ReScore Reviews™ (2)
I am totally lost. During the entire process we talked. We knew it would be almost $1300 before the brakes were found which added another $250. We also discussed everything before taxes. The total was almost $1700 and I do think there was a slight misunderstanding of a 59.95 alignment charge plus tax which I undertsood and corrected by crediting the charge off of the invoice. I knew everything was fine when you came back to my sales office and apologized to me about your outburst over the alignment fee misunderstanding. We shook hands and I thanked you for your business and apologized for the misunderstanding. All seemingly was well and correct. Then I receive a terrible review basically accusing me of stealing $400. Then I called you and all you suddenly remember is the quote before the tires were removed and your brakes we found to be worn out. And Kim and I both remember you specifically saying that this is going to get us up around 16 or 17 hundred dollars .... now the work is completed, the invoice is paid and we were suppose to be $400 dollars less?? I am totally lost. We take our business and the way we treat our customers very seriously. That's why we have a 97% approval rating and no one saying we are misquoting them out of hundreds of dollars. I am totally lost. But I would sure like to know what happened to cause another outburst.
Sorry about that. We were slammed. We warned you that it may take forever. We took you home. Put the flat in the mix and ultimately got it done. We didn't get it done fast enough and didn't take care of you fast enough when you came to pick it up. I am terribly sorry for the inconvenience. That was your first experience with us. I would hope 56 years in business and 110 yreviews with 97% recommending us might sway you into giving us another chance. We are rarely as behind as we were that day. And we offer FREE Pick Up and Delivery on any of our services.