Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

720 Reviews

98% Would Recommend
Latest Review almost 4 years ago

Reviews


KD
Kristine D.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2014 Category: Service
Kristine said that she suggests the business makes sure they give everybody their complimentary car wash and vacuum as she did not receive hers.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Washington
Verified
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11/20/2014 Category: Service
Spoke with David's wife. She said they did an excellent job as they always have.
This review was collected via phone interview by Customer Research Inc.

KH
Kirsten H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2014 Category: Service
Kirsten said her experience was amazing.
This review was collected via phone interview by Customer Research Inc.

AT
Alan T.
Washington
Verified
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11/18/2014 Category: Service
Spoke with Naoma. She said the business can serve her better by providing loaner vehicles when service is being done.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Washington
Verified
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11/18/2014 Category: Service
Bill said that this business is doing just great, and the shuttle driver was excellent.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Washington
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2014 Category: Service
Spoke with Melissa. She said that she usually has great experiences with this business. This time was not so good. They had her vehicle for over a week and had to send it out to do a warranty repair. After they got her vehicle back, they tried to charge her for the repair and her vehicle still was not done. She said that her service advisor did not telephone her back during the repairs and she was leaving messages constantly. It was like pulling teeth to get them to update her on the vehicle. She did not like how there was still a squeaking noise in her axle after they had it a week. They had replaced the axle and the squeaking noise seemed to have gone away at first. She would like if this business could better themselves by telephoning their customers back.
This review was collected via phone interview by Customer Research Inc.

MP
Maria P.
Washington
Verified
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11/13/2014 Category: Service
Maria said they did a great job. She really appreciates the fact that they arranged a ride so that she did not have to pay for a taxi. She really appreciates all of their help.
This review was collected via phone interview by Customer Research Inc.

MW
Mary W.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2014 Category: Service
Mary said the experience was fantastic.
This review was collected via phone interview by Customer Research Inc.

SM
Sam M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2014 Category: Service
Sam said this business charged him $700 to replace 8 spark plugs. He chose not to evaluate the quality of the work. The original design of the long spark plugs from Ford are not acceptable. They can break when trying to remove them from the engine. He said he thinks that Ford should have recalled these vehicles and replaced the old spark plugs with the newly designed plugs for free.
This review was collected via phone interview by Customer Research Inc.

RL
Ryan L.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2014 Category: Service
Spoke with Tiffany. She said this business was great.
This review was collected via phone interview by Customer Research Inc.

NA
Nola A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2014 Category: Service
Spoke with Dawn. She said the service was extended for another week because they found additional damage on the vehicle. Overall, this business did a great job.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2014 Category: Service
Spoke with Billee. She said she noticed that something was hanging underneath her vehicle. She could not return to this business at the time and she went to a different business. The information told to her was that only one of the five screws was put in a bottom plastic piece by the oil pan. She did talk to this business about it. The automatic driver side window does not work and it was not reset after the battery was reconnected. It did not matter that it was not ready when promised. Even though it was about four hours longer, some options were given to her and she was fine with those options that were told to her.
This review was collected via phone interview by Customer Research Inc.

JC
Joan C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2014 Category: Service
Joan said the service was earlier than promised and she is happy with this business. She is not happy about all the recalls.
This review was collected via phone interview by Customer Research Inc.

BD
Bryan D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2014 Category: Service
Bryan said he was absolutely satisfied with his overall experience at this business. He was 100 percent satisfied with the communication between himself and the service advisor. He would recommend them to others as often as possible. He was very satisfied with everything from start to finish and he had a wonderful experience.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Washington
Verified
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10/28/2014 Category: Service
Jeff said the business could serve him better if they had a car wash and vacuumed the vehicle before it is returned to the customers. He is not interested in the manufacturer survey.
This review was collected via phone interview by Customer Research Inc.

JG
Julia G.
Washington
Verified
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10/21/2014 Category: Service
Julia said everything at this business was good.
This review was collected via phone interview by Customer Research Inc.

NV
Norman V.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2014 Category: Service
Spoke with Kathleen. She said that Dan, the service advisor always does a great job.
This review was collected via phone interview by Customer Research Inc.

KL
Kerry L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2014 Category: Service
Kerry said they did a great job.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2014 Category: Service
David said it would be nice if they could vacuum out vehicles after service.
This review was collected via phone interview by Customer Research Inc.

BG
Brian G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2014 Category: Service
Brian said they did a great job and he really appreciates his vehicle being ready early. They did such an excellent job that he is going to write a letter at the end of the week.
This review was collected via phone interview by Customer Research Inc.

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