Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

471 Reviews

100% Would Recommend
Latest Review about 10 hours ago

Reviews


TC
Thomas C.
San Mateo, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2015
very personal
it is like you are taken of by walter he explains all facet on the job

GW
Gail W.
San Francisco, CA
Jaguar X-Type
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2015
Honest/easy to understand, good/bad news
Very good service.

JB
John B.
San Mateo, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2015 Category: Service
John said he has been absolutely pleased every time he takes his vehicles to this business. They take care of business and they are very efficient and quick.
This review was collected via phone interview by Customer Research Inc.

CM
Cynthia M.
San Mateo, CA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2015
They go above & beyond!
They take the time to accurately understand your issues & then fix them right the 1st time. VERY competitively priced! Keep you updated as to any changes that may come up along the way & let you know if it can be taken care of at a later time or if it really is an urgent issue. Can honestly trust their recommendations. Been coming here for years with new cars to old ones & always have had good experiences!

HL
Heide L.
Hillsborough, CA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2015 Category: Service
Heide said that this business is honest, thorough and they do high quality work.
This review was collected via phone interview by Customer Research Inc.

SS
Steven S.
Half Moon Bay, CA
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2015
Competent, reliable, fair
I have a 2000 Toyota Solara which I bring in to Kieran and Walter every spring. They keep things running well; this time it was the power steering, last year the brakes. They're scrupulously honest and their prices quite fair. I recommended Big E to my girlfriend and she's happy with them too.
Kieran M. from Big E Automotive responded on 04/02/2015

Hi there  Steve, thanks for the great review, regards Kieran

Kieran and Walter

AC
Andrea C.
San Carlos, CA
Pontiac Trans Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2015 Category: Service
Andrea said the business has always been good to her. They are conveniently located across the street from her.
This review was collected via phone interview by Customer Research Inc.
Kieran M. from Big E Automotive responded on 04/02/2015

Thank you Andrea!

Kieran and Walter

CS
Charles S.
Burlingame, CA
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2015
Honest, competent auto reair and service
I always feel taken care of. I pride my company on great customer service and I think Big E exemplifies that same standard.
Kieran M. from Big E Automotive responded on 04/02/2015

Thanks charles, I really do believe in customer service, as we know without our customers we would not be in business, regards Kieran

Kieran and Walter

JJ
Joe J.
San Mateo, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015
Good Service
always good service and friendly people

ES
Esteban S.
San Mateo, CA
Isuzu Trooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015 Category: Service
Esteban said this business has good service and they treat him well.
This review was collected via phone interview by Customer Research Inc.
Kieran M. from Big E Automotive responded on 04/02/2015

Thank you Esteban, have a good easter, regards Kieran

Kieran and Walter

JA
John A.
San Mateo, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015 Category: Service
John said he was extremely happy with the service. He got exactly what he wanted at a good price.
This review was collected via phone interview by Customer Research Inc.
Kieran M. from Big E Automotive responded on 04/02/2015

Hi John, thank you so much, Kieran

Kieran and Walter

JG
Jackie G.
San Mateo, CA
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015 Category: Service
Jackie said this business did the work promptly. They were congenial, honest, and she was completely satisfied with them. She has referred several other people to them for service, and she is extremely happy with them.
This review was collected via phone interview by Customer Research Inc.
Kieran M. from Big E Automotive responded on 04/02/2015

Thank you Jackie for your review and the referrals, i really appreciate it, Kieran

Kieran and Walter

DA
David A.
San Mateo, CA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2015
Good Work
Regular service on time without a problem.

CM
Carrie M.
San Francisco, CA
Volkswagen GLI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2015
Excellent work on vehicle and awesome service
Great service, excellent communication and honest feedback about my vehicle. I highly recommend Big E!

LT
Leslie T.
San Mateo, CA
Mazda 5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2015
good service, car finished as stated. Things explained so I understood.
will diffently return and will recommend
good service nice people to work. trusted. will be back

SR
Stephane R.
San Mateo, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2015 Category: Service
Stephane said this business' service is very good.
This review was collected via phone interview by Customer Research Inc.
Kieran M. from Big E Automotive responded on 04/02/2015

Hi there Stephanie, thank you for the kind review, regards Kieran

Kieran and Walter

TO
Travers O.
San Mateo, CA
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2015
Good/Reliable Service
Our experience with Big E has always been reliable.

BH
Bill H.
Foster City, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2015 Category: Service
Bill said this business does a good job and the mechanics are reliable. If something is wrong, they will fix it at no cost.
This review was collected via phone interview by Customer Research Inc.
Kieran M. from Big E Automotive responded on 04/02/2015

Thank you for reviewing Bill, I hope you and Lilly have a great easter, regards Kieran

Kieran and Walter

MC
Mark C.
San Mateo, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015
Quality work
Keiren gives you the right scoop and charges a fair price for excellent work. I am so happy he is in our neighborhood but would travel to have him work on my cars.

FI
Fredina I.
San Mateo, CA
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2015
The Best!!!
Big E Automotive is simply wonderful. They are always kind and responsive, and reasonable, in working on what my car needs for service.
Kieran M. from Big E Automotive responded on 02/27/2015

Fredina, thank you for such a great review, regards Kieran and Walter


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