ReScore Reviews™ (3)
I just reviewed your invoice to find out what you were referring to.
And found that we made a terrible mistake. You should have never been charged the initial $145 labor charge.
When we initially open a repair order, we begin with a general statement of the work to be done, so the technicians know what to do. In your case, check the right rear power window. Once we open up the interior door panel and find the cause, we should have deleted the initial $145 charge.
We had to open the interior door panel to verify the root cause of the problem and ultimately replace the part, so you shouldn’t have been charged twice for the same procedure. You were double billed and I truly appologize for doing that. I assure you that this mistake was totally unintentional and I’m hoping I can repair our relationship and you will accept my sincere apology.
I will happily refund the $145 amount to you.
Again I am so very sorry for this terrible mistake.
Please call me or come by so I can make this right.
Thank you, Mario.
Im hoping you inadvertently pressed the wrong star. Please advise. Thanks much,
Spoke with Sylvia, she said the battery needed to be jump started at her work about a week after the FREE AAA recharge at our facility. It's been starting ever since with no problem. I suggested she come by to let me retest her starting and charging systems again, she possibly has an intermittent problem.
Thank you Katrine. Glad you had a good experience, hope to see you again.
Thank you Brett, we very much appreciate customers like you. See you next time.
Hello Cynthia, thank you for the great review. Sorry you felt my price was too high, hope to make it up to you in the future. I would like to offer you a 15% labor discount on your next service. I hope that helps a little.
Thank you Nancy, for the 5 star review and kind words. Glad we were able to get your Mustang done so quickly. Hope to see you again.