ReScore Reviews™ (3)
I just reviewed your invoice to find out what you were referring to.
And found that we made a terrible mistake. You should have never been charged the initial $145 labor charge.
When we initially open a repair order, we begin with a general statement of the work to be done, so the technicians know what to do. In your case, check the right rear power window. Once we open up the interior door panel and find the cause, we should have deleted the initial $145 charge.
We had to open the interior door panel to verify the root cause of the problem and ultimately replace the part, so you shouldn’t have been charged twice for the same procedure. You were double billed and I truly appologize for doing that. I assure you that this mistake was totally unintentional and I’m hoping I can repair our relationship and you will accept my sincere apology.
I will happily refund the $145 amount to you.
Again I am so very sorry for this terrible mistake.
Please call me or come by so I can make this right.
Thank you, Mario.
Im hoping you inadvertently pressed the wrong star. Please advise. Thanks much,
As I recall, I only charged you $150 for the well over 2 hours of diagnostic time. I'm not sure why you would embellish these statements. I was more than fair with you. I also explained to you that your idea of replacing the spark plugs would not solve the problem you were having with you fuel injector. Please reconsider and rescore your review. I would very much appreciate it.
Stephan, I am so sorry you had this horrible experience. As I hope you know, this is not the way we normally function. For whatever reason the ball was dropped in a very bad way, I sincerely apologize for you being treated this way. You can be sure that I will address this and it will not happen again. I will try to make it up to you if you will allow me to.
I'm hoping the effort I put forth after your recent visit will cause you to rescore your review. These reviews are very important to me and I would appreciate it very much. Thanks, Mario
per our conversation earlier today, I know you had my shop mixed up with an eyeglass company, and if you could rescore your review of Blossom Valley Valero, I would really appreciate it. Thanks in advance, Mario
Hi Jeremy, thanks for taking the time to review, but I hope you would reconsider the three star score. I feel we have gone above and beyond with all the free time we have given you, with the consultation and advice on your Chevy truck. Please reconsider the three star score. I would appreciate it very much if you would take into account the things we do when we are off the clock. Thanks again, Mario
John, thanks for the feedback. I'm very sorry to hear about the mark on your upholstery. I wish we could have helped with the removal. We try very hard to be neat and clean whenever we have possession of our customer's vehicles. We will be better next time. Thanks again, Mario
Good work, but just not the Gold Star treatment that I have had in the past
I am so sorry for the less that stellar treatment. I will contact my follow up company and correct the lack of reminder email., I'm not sure what happened but I will follow up. As to you feeling rushed, I certainly would not want you to feel that way and if I did I am truly sorry. Of course I take full responsibility for not calling you immediately when your Durango was finished, I usually make it a priority and I guess this time I slipped up.
I do appreciate your trust and loyalty and promise to do better next time.