ReScore Reviews™ (28)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
90% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Michael U. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was quick and easy"
Very impressed with service, e mail reminders and comfortable lounge with coffee and refreshments. Service completed in less time than the hour they anticipated. Hyundai has got it together!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:32 AM
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The recall was handled well, staff was courteous & friendly"
High rating for this service & staff.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 05:22 PM
Michael E. at Bob King Hyundai responded on 10/17/2017

Thank you for taking the time to provide your feedback. At Bob King Hyundai customer satisfaction is our goal.  We look forward to seeing you for all of your future service needs.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Impressive "
Was very impressed! They had a shuttle driver bring me back and forth from Wake Forest University and the service was done very quickly and efficiently. I was very impressed
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 09:28 PM
Michael E. at Bob King Hyundai responded on 10/16/2017

Thank you for your business and the nice comments about our service at Bob King Hyundai.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Shelby J. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well organized. Good people"
Good
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/15/2017 04:53 PM
Michael E. at Bob King Hyundai responded on 10/16/2017

Thank you for your business and your feedback.  Our goal at Bob King Hyundai is complete customer satisfaction.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Verified Customer on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Pleasantly surprised "
.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 06:55 PM
Michael E. at Bob King Hyundai responded on 10/14/2017

Thank you so much for the positive review about Bob King Hyundai!

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Joanne F. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:32 PM
Michael E. at Bob King Hyundai responded on 10/14/2017

Thank you for taking the time to complete such a great review about Bob King Hyundai!

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Andrew H. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very happy customer"
I was in for an oil change and from the moment I drove in until I left, everyone and I do mean everyone, were so nice, smiling and friendly. I will continue bringing my car here. great service, great employees!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 02:40 PM
Michael E. at Bob King Hyundai responded on 10/12/2017

Thank you for the feedback, glad it went well.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Sam T. ReScore Review on 10/14/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Response to my review"
Quick response to my review by Service Director. Situation was discussed and I was pleased with outcome.
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:53 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"This was a poor experience this time...prior visits were good"
Looking at the big picture, I would recommend dealership
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:53 AM
Michael E. at Bob King Hyundai responded on 10/12/2017

Thank you for the feedback and taking my call today. We look forward to seeing you for your future service needs.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding customer service"
I was in for an oil change and the service employee working with me was able to resolve 2 outstanding warranty items which were denied and/or not researched by my normal dealer. She was able to get one major and one minor issue fixed for me and she took the initiative to help me out. I had given up hope on the major issue but she did an outstanding job of getting it handled by Hyundai and I am now once again a happy Hyundai customer. This issue almost kept me from being a Hyundai owner again (this is my third brand vehicle).
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 11:37 AM
Michael E. at Bob King Hyundai responded on 10/12/2017

Thank you for your business and the nice comments about our service at Bob King Hyundai.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Janet A. on 10/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice people"
Nice people
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/05/2017 02:09 PM
Michael E. at Bob King Hyundai responded on 10/06/2017

Thank you so much for the positive review about Bob King Hyundai!

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Norbert E. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly service "
Fast friendly service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/04/2017 10:52 AM
Michael E. at Bob King Hyundai responded on 10/05/2017

Thank you for taking the time to complete such a great review about Bob King Hyundai!

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Rolondo E. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleased with the service received "
Thanks Bob King
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 10/03/2017 03:16 PM
Michael E. at Bob King Hyundai responded on 10/04/2017

Thank you for your business and the nice comments about our service at Bob King Hyundai.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Calvin C. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service Dept."
Good Service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/03/2017 02:41 PM
Michael E. at Bob King Hyundai responded on 10/04/2017

Thank you for taking the time to complete such a great review about Bob King Hyundai!

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Margaret W. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance & Recall"
Quality and timely service. Good customer service!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/02/2017 09:20 PM
Michael E. at Bob King Hyundai responded on 10/03/2017

Thank you for your business and the nice comments about our service at Bob King Hyundai.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Tammy A. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service. "
Love the service coordinator.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 10/02/2017 05:06 PM
Michael E. at Bob King Hyundai responded on 10/03/2017

Thank you for the kind words. We really appreciate it. If you ever need anything please let us know. Again thank you so much for your time and business.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Eugene S. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rescheduled service appointments"
Appointments are right on time. Staff very professional and knowledgeable...friendly too. Love the lounge and wifi!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/02/2017 04:47 PM
Michael E. at Bob King Hyundai responded on 10/03/2017

Thank you for your business and the nice comments about our service at Bob King Hyundai.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Verified Customer on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional service and experienced techs."
Very helpful and the team went over the car with all the information in hand on recalls. Each concern addressed.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/23/2017
Service Type: Repair
Review Created: 10/01/2017 11:54 AM
Michael E. at Bob King Hyundai responded on 10/02/2017

Thank you for taking the time to provide your feedback. At Bob King Hyundai customer satisfaction is our goal.  We look forward to seeing you for all of your future service needs.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Verified Customer on 09/29/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Waiting too long"
I was not pleased with the lack of communication and the long wait.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/29/2017 07:41 PM
Michael E. at Bob King Hyundai responded on 09/30/2017

Thank you for your feedback. Looking back over the details of the visit, the time spent does seem reasonable for the diagnosis and the repair. With the recall having to be done exclusive of any other work. However we could still have done better at keeping you informed. I am glad we had the parts needed in stock so we were able to complete all of the repairs in one visit. We do look forward to seeing you for your next service, by looking at your history that may be in January.

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Danny W. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rating"
Excellent service.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/23/2017
Service Type: Repair
Review Created: 09/28/2017 01:59 PM
Michael E. at Bob King Hyundai responded on 09/28/2017

Thank you so much for the positive review about Bob King Hyundai!

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
Donald S. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don S."
Prompt, courteous, and knowledgeable service.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/27/2017 05:22 PM
Michael E. at Bob King Hyundai responded on 09/28/2017

Thank you for taking the time to complete such a great review about Bob King Hyundai!

Michael Evans
Service Director
Bob King Hyundai
336.724.2861
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