Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

580 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


CM
CAROL M.
Tolland, CT
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2014
Professional plus customer friendly service.
The staff was professional and friendly. Since the service we required was extensive, I especially appreciated being driven home and picked up when our car was ready.

SP
SCOTT P.
Manchester, CT
Mazda 6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2014
Good job
Less than 10mins to get my emissions tested. Great work.

LC
LORETA C.
Columbia, CT
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2014
Very helpful!
Ed has been wonderful! Friendly, helpful and understands. Colleen is great!
Gary B. from Bolton Motors responded on 07/22/2014

Both Colleen and I appreciate the kind words. We always strive to make our customer visits to the shop a great experiance .
Thank You Ed Bolduc Shop Manager


PP
PAT P.
Coventry, CT
Chevrolet Impala
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2014
thiefs!!!!!!!!!@
Rude and badvservice. Will never come back
Gary B. from Bolton Motors responded on 07/22/2014

As the store manager I am very sorry you had a bad experiance here. I am very conserned when one of our customers was not happy with the service they have received here. I have looked back at our records and looked at the work we performed on your vehicle. Unfortunately I can not find anything out of the ordinary. I can see that we did a brake inspection and then brake pads and rotors and all work was approved prior to us doing it. If there is anything I can do to rectify the issues I would like the opportunity to do so.
Thank You Ed Bolduc Store Manager


VS
Vincent S.
Bolton, CT
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2014 Category: Service
Vincent said it was very good and he had no problems.
This review was collected via phone interview by Customer Research Inc.

WR
Will R.
Bolton, CT
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2014 Category: Service
Will said this business is quick.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Bolton Motors responded on 07/22/2014

Thank you for the rewiew


JR
Jonathan R.
Coventry, CT
Toyota Celica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
Spoke with Gerry. She said this business is a very courteous, well-established and an honest place to go.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Bolton Motors responded on 07/22/2014

We feel that honesty and being courteous are the top two things that matter. We are happy that our customers are noticing. Thank you very much for the wonerful review


JB
James B.
Bolton, CT
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014 Category: Service
Spoke with Colleen. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Bolton Motors responded on 07/22/2014

Thank you Bombria family we always like to see you when you come in for service. Thank you very much for the reveiw


JP
James P.
Bolton, CT
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2014 Category: Service
James said he had no problems. They took care of him right away. He uses them all of the time.
This review was collected via phone interview by Customer Research Inc.

MR
Mae R.
Bolton, CT
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2014 Category: Service
Mae said she was very pleased.
This review was collected via phone interview by Customer Research Inc.

AG
ANNE G.
Manchester, CT
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2014
Quick, Friendly Service
They are helpful, and do a great job everytime.
Gary B. from Bolton Motors responded on 07/08/2014

I would like to take a moment to thank you for your review. Every customer is very important to us and we are always happy when we hear from one and they had a great experience like you did.


MS
Manni S.
Connecticut
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2014 Category: Service
Manni said they were efficient and quick. They kept him informed about the service.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Bolton Motors responded on 07/08/2014

Thank you for your reveiw.We are always very happy when we can make a customers experience positive.


BH
Bonnie H.
Coventry, CT
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2014 Category: Service
Bonnie said everything went just as she hoped. She had no problems.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Bolton Motors responded on 07/08/2014

Thank you Bonnie we always strive to give the customer the best service we can.


MM
MARIE M.
Vernon, CT
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2014
Awesome customer service...friendly and professional.
I always feel confident that repairs/maintenance have been completed correctly and questions answered.
Gary B. from Bolton Motors responded on 07/08/2014

Thank you Marie it is always nice to see you when you come in. You and your nephew are the best.We are very happy to be able to help you with all of your car needs.


DD
DAVID D.
Bolton, CT
Saturn SL2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2014
It's easy to get an appointment for work to be done on the computer.
It waas good to have the mechanic show me the rust problem so I could make a decision to get a new car.
Gary B. from Bolton Motors responded on 07/08/2014

Thank you for the review.We believe that it is our job to show our customers the good the bad and yes even the ugly. It is more importent to us that a customer is well informed and safe. We look forward to seeing you in the future.


LP
Louis P.
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2014 Category: Service
Louis said the business treats him well.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Bolton Motors responded on 07/08/2014

Thank you Lou we love seeing you and your wife. And as always look forward to seeing you in the future.


DD
DIANE D.
Bolton, CT
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2014
emissions testing
great service in timely fashion
Gary B. from Bolton Motors responded on 07/08/2014

Thank you we strive to make all of our customers experiences positive.


SB
Sebastian B.
Bolton, CT
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2014 Category: Service
Sebastian said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Bolton Motors responded on 07/08/2014

Thank you and we are glade that we could make your experience a good one.


LH
LAUREN H.
Manchester, CT
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2014
no appointment so came right in
Quick, easy and painless!
Gary B. from Bolton Motors responded on 07/08/2014

Quick easy and painless sounds like everything was exactly the way you expected it to go and that makes us very proud. We will continue to make your visits just as enjoyable.Thank you for your rewiew.


TM
Terez M.
Bolton, CT
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2014 Category: Service
Terez said her experience with the business was wonderful.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Bolton Motors responded on 07/08/2014

We love words like wonderful. We are always very happy to hear a customer was so happy with our service,Thank you


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