Bolton Motors

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Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

568 Reviews

5 star
87%
4 star
9%
3 star
1%
2 star
<1%
1 star
1%
99% Would Recommend
Latest Review 4 days ago

Reviews

JD
John D.
Bolton, CT
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
John said that he has been a customer for over a decade.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 06/25/2018

GOOD MORNING JOHN,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
MS
Michael S.
Putnam, CT
Nissan Rogue Select
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Michael said he went in for a quick emissions test.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 06/20/2018

Good morning

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
WC
William C.
Bolton, CT
Chevrolet Colorado
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
William said everything went smoothly and he's happy.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 06/20/2018

Good morning Bill,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
RD
Robert D.
Coventry, CT
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Robert said that he uses the facility because of their service and the results that he gets there.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 06/20/2018

Good morning Robert,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
JC
Joan C.
Bolton, CT
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Joan said the service is always excellent and the staff is courteous and prompt.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 06/08/2018

Good morning Joan,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
LD
Larry D.
Coventry, CT
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06/01/2018
Bring your vehicles here for service. Yes, BMWs too!
I have been using the services of Bolton Motors on and off for many years. The current lineup of management and techs is excellent. Example: one of my vehicles is a problematic and somewhat rare BMW (aren't all BMWs problematic?), a 2006 530XIT Sport Wagon. It has many issues that both the dealer and a specialty shop could not fix. But Ed and his crew did. And at a price far below the others (who charged fully for their unsuccessful repairs). And they stand behind their work.
So, now I bring all my automotive maintenance and repairs to Ed. It's a matter of trust, and that's an increasingly rare thing. Bottom line: do not hesitate to come here, even with your exotic import. They can do it just fine. And it's local!
Recommended
Ed C., General Manager from Bolton Motors responded on 06/02/2018

Good morning Larry,

Its always a pleasure   to talk with with you and help you get your vehicles serviced and get them ready for the road ahead

 

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
BM
BOB M.
Manchester, CT
Lexus GS 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2018
Honesty. Accessibility
We trust ED and Natalie and the technicians always there for us It's nice to do business with people who treat us like we are part of the Bolton motors family.
Bob M
Recommended
Ed C., General Manager from Bolton Motors responded on 05/30/2018

Good morning Bob,

We do consider you and your wife as family.

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
ZS
Zach S.
Manchester, CT
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Zach said the repair was done promptly and there was always good communication.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 05/30/2018

Good morning Zack,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
Anonymous avatar
Verified Customer
Bolton, CT
Ford Contour
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Local and does a good job.
I like the fact that this shop is local and did a pretty good job on emissions and an alignment. I did find my steering rack boots all twisted. It’s not a big deal to me because all I had to do was open the clip and untwist the boot but the little things do count. I can’t leave out the fact that they did switch my wheels around because the tires were directional at no charge so I guess that cancels the negative.
Recommended
Ed C., General Manager from Bolton Motors responded on 05/22/2018

Good afternoon Robert,

please accept my apology if we were the cause of your boots being twisted 

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
DB
Dan B.
TOLLAND, CT
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Dan said the business is very quick and the staff is super friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 05/22/2018

Good morning Dan,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
PG
Pascal G.
Coventry, CT
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Spoke with Sonia. She said everyone that works at this facility is very courteous and quick. The work turned out great as well.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 05/18/2018

Good morning,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
BG
Basilio G.
Vernon Rockville, CT
Mercedes-Benz ML500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Spoke with Basilio's wife. She said she was happy with the work this business performed.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 05/18/2018

Good afternoon,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
BB
Benjamin B.
Coventry, CT
Toyota Sequoia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Benjamin said the technicians went above and beyond with service. The communication was good. They informed him of what was going on with his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 05/10/2018

GOOD MORNING BEN,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
RH
Rob H.
Tolland, CT
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Rob said he has been dealing with them for at least 20 years and has directed others to this business. The staff needs to continue to keep up the good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 05/10/2018

Good morning Rob,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
JJ
Johan J.
Bolton, CT
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Johan said the staff is straight forward and know what they are talking about. The service was great and everything is working fine now.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 05/10/2018

Good morning Johan,

always a pleasure,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
TA
Tony A.
Manchester, CT
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Tony said the business was very courteous. He also said he was in and out in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 04/23/2018

Good morning Tony,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
WB
WILLIAM B.
Manchester, CT
INFINITI G35 Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Great location and wonderful staff.
Very quick and courtious experience!
Recommended
Ed C., General Manager from Bolton Motors responded on 04/16/2018

Good morning William,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
WM
WAYNE M.
Columbia, CT
Chevrolet Corvette
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Quick friendly professional service
Quick friendly professional service
Recommended
Ed C., General Manager from Bolton Motors responded on 04/16/2018

Good morning Wayne,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
SM
Samuel M.
Vernon Rockville, CT
Volkswagen Beetle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Samuel said the employees did what he asked them to do and were honest. He brought in some old parts to put on his vehicle and it took a little longer than the estimated time, but he was not charged extra.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 04/19/2018

Good morning Sam see you friday for your appointment,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
PC
Patricia C.
Coventry, CT
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Patricia said she did not have to make an appointment. She dropped off the vehicle and the vehicle was ready very quickly. Everything was very pleasant and there were no hassles.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 04/17/2018

Good morning Patricia,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager
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