Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

621 Reviews

99% Would Recommend
Latest Review about 6 hours ago

Reviews


Verified Customer
Manchester, CT
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018
Nice and quick
Quick service and friendly staff makes Bolton motors an easy way to do your emission tests

TM
Thomas M.
Manchester, CT
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Thomas said he will recommend this facility.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 11/05/2018

Good morning Tom always a pleasure

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

AS
Anthony S.
Bolton, CT
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2018 Category: Service
Anthony said his wife was very happy with her experience bringing her vehicle in. The staff have always treated him very well, which keeps him coming back. Whenever someone is looking for a recommendation, the business is the first place he thinks of for service.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 08/08/2018

Good moring 

Please let us know how we can make your experience a 5 star

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

MK
Marie K.
Hebron, CT
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Marie said the staff was very good and nice and they were good people to deal with.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 06/13/2018

Good afternoon Marie,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

DK
daniel k.
Manchester, CT
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018 Category: Service
Daniel said the customer service was good but it was a little pricey.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 03/22/2018

Good morning Dan

We perform a brake inspectio to inform you of your bake needs 
if you have brake work done here we deduct 50 % of of your inspection cost. All of our technitions are ase certified and do need to be paid for there time.

Thanks so much for the  review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

DE
DEBORAH E.
Columbia, CT
Mercury Milan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018
very quick and great service.
In and out very quickly.
Ed C., General Manager from Bolton Motors responded on 02/09/2018

Good morning Deborah

Thanks so much for the great review and please let us know how we can make it a 4 star experience remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

KC
KRISTA C.
Bolton, CT
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2018
Friendly and professional
Very friendly and professional. In and out in a timely manner.
Ed C., General Manager from Bolton Motors responded on 01/17/2018

Good morning Krista,

Thanks so much for the great review and please let us know how we could make it a 5 star experience and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JG
Jeff G.
Coventry, CT
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Jeff said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/17/2018

Good morning Jeff,

Thanks so much for the great review and please let us know how we could make it a 5 star experience and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JG
James G.
Bolton, CT
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
James said the people were wonderful. He didn't have a lot done but it was a great place.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 12/15/2017

Good morning James 

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs. Please let us know what we can do to make it a 5 star experience for you.

Thanks kindly
Eddie Chaves
General manager

TM
Thomas M.
Manchester, CT
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Thomas said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 11/16/2017

Good Afternoon Tom,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

DL
DOROTHY L.
Bolton, CT
GMC Sierra 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2017
Friendly quick service
Friendly quick service
Ed C., General Manager from Bolton Motors responded on 11/14/2017

Good morning Dorothy,

Please let us know how we could make your visit a 5 star experience.

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

EA
Eileen A.
Vernon Rockville, CT
Subaru Impreza Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2017 Category: Service
Spoke with Richard. He said he was satisfied but they had to come back again a week later. It was fine.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 09/11/2017

Good morning Eileen,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

AU
ANN U.
Bolton, CT
Nissan Versa
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2017
Everyone very friendly and knowledgeable about the work being done.
Fast friendly and clean service
Ed C., General Manager from Bolton Motors responded on 06/05/2017

Good Morning Ann, 

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

MM
Milagros M.
Coventry, CT
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Milagros said the service at this business was quick, easy and inexpensive.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 05/08/2017

Good Morning Milagros, 

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JN
Jeffrey N.
Tolland, CT
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017 Category: Service
Spoke with Brian. He said he brought his vehicle in a few day ago for service and he had to bring it back in for the same problem.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 04/14/2017

Good morning Jeffery'

So sorry for you having to bring back vehicle for problem.

when vehicle was in at prior service id did have same issue but part that we replaced was not in need of replacement at first service. would love to speak to you directly please call me at your earliest time .

Thanks so much for the  review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

DF
DUANE F.
Bolton, CT
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2017
Courteous, efficient,clean waiting area
Interested in customer satisfaction is obvious
Ed C., General Manager from Bolton Motors responded on 04/07/2017

Good afternoon Duane,

let us know how we can get 1 more star,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

DB
DALEANN B.
Manchester, CT
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2017
You are just down the street from me and you have always been very good people
OOPS! .See above
Ed C., General Manager from Bolton Motors responded on 03/24/2017

Good morning,

Please let us know how we can earn one more star ?

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

HZ
Harry Z.
Coventry, CT
Mazda CX-9
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2017 Category: Service
Harry said the business did a good job and they were fast.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 03/21/2017

Good morning Harry, 

Please let us know how we can earn that fifth star!

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all your vehicle needs

Thanks kindly
Eddie Chaves
General manager

RL
ROBERT L.
Vernon Rockville, CT
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2017
Super nice people, You are not just a #.
The receptionist was extra personable and the car is great and I just wish that If they thought something else was wrong other than what they fixed they could tell me.
Ed C., General Manager from Bolton Motors responded on 03/13/2017

Good morning Robert,

We always try to let our  customers know if they need to bring car in for more work.

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

SM
Shane M.
Coventry, CT
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2017 Category: Service
Spoke with Allison. She said this business is pleasant and they get the job done.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/18/2017

Good morning,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

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