Boston Muffler & Brake Co Inc


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

274 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
97% Would Recommend
Latest Review 1 day ago
KATINA W. on 02/21/2018
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"Amazing service. "
The staff gets back to you in a timely manner and repairs are done promptly. They are fair with pricing.
Vehicle: Honda Odyssey
Service Date: 02/20/2018
Review Created: 02/21/2018 07:20 AM
Vinay K. on 02/19/2018
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Vinay said the business did a great job but the cost was more than he expected.
Vehicle: Honda Odyssey
Category: Service
Service Date: 02/14/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Lisa P. on 02/17/2018
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Lisa said the employees were nice, polite, professional, kind, understanding and accommodating.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/16/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
Sergey L. on 02/16/2018
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Sergey said everything was done as he asked.
Vehicle: BMW X3
Category: Service
Service Date: 02/13/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Michael D. on 02/08/2018
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Michael said they did exactly what he asked them to do.
Vehicle: Subaru Outback (Natl)
Category: Service
Service Date: 01/31/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Mike D. on 02/07/2018
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Mike said the follow-up was above and beyond, with great communication. The estimate was quick and Ming was professional.
Vehicle: Jeep Liberty
Category: Service
Service Date: 02/06/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Jen G. ReScore Review on 02/21/2018
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Jen. She said she had to come back twice to the business to get her horn fixed on her vehicle, and that she almost got into an accident, because the horn still wasn't working after she had taken her vehicle to the business the first time. Her vehicle is a mess, and she will never go back to the business. She said no one has called her from the business to resolve any issues. She said that her vehicle's not right, and she has to take it to another facility to get it fixed. She said there was no comfort zone with the male staff member who worked on her vehicle. She said she was overcharged for the service the business provided in fixing her horn, that it was around $1800. She said the staff didn't seem knowledgeable. She is extremely dissatisfied and would like someone from the business to contact her to resolve this issue.
Vehicle: BMW X1
Category: Service
Service Date: 01/30/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jen said she was overcharged for her horn repair . She paid $180 over the course of a week.
Vehicle: BMW X1
Category: Service
Service Date: 01/30/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
BOSTON M. at Boston Muffler & Brake Co Inc responded on 02/08/2018

HELLO JEN, THANK YOU FOR YOUR REVIEW. LIKE WE HAVE EXPLAINED TO YOU BEFORE WE WORKED ON YOUR VEHICLE, THERE IS A DIAGNOSTIC CHARGE FOR THE TIME IT TAKES TO FIND THE ISSUE.

Roger T. on 02/06/2018
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Roger said he would recommend this business for service.
Vehicle: Ford Fusion
Category: Service
Service Date: 01/29/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
Anand S. on 01/29/2018
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Anand said the employees were prompt and timely. They communicated well. He is looking forward to doing business with them again in the future.
Vehicle: Honda Civic Si
Category: Service
Service Date: 01/26/2018
Review Created: 01/29/2018
This review was collected via phone interview by Customer Research Inc.
Matthew T. on 01/23/2018
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Matthew said this business is convenient for him.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/18/2018
Review Created: 01/23/2018
This review was collected via phone interview by Customer Research Inc.
Amilcar C. on 01/22/2018
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Amilcar said the staff did everything in a timely manner and they were very professional about it.
Vehicle: Subaru WRX
Category: Service
Service Date: 01/02/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
AARON G. on 01/17/2018
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"Fast, courteous service"
Starter went out on my car. Car was delivered to BMB late afternoon. Got an estimate of work needed within an hour and the car was ready next morning. Prompt, courteous, transparent service.
Vehicle: Honda Accord Sdn
Service Date: 01/16/2018
Review Created: 01/17/2018 06:59 AM
RICHARD W. on 01/14/2018
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"Very good"
On time and effective
Vehicle: Subaru Forester (Natl)
Service Date: 12/28/2017
Review Created: 01/14/2018 06:11 AM
Chris D. on 01/10/2018
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Chris said they were prompt in getting the job done.
Vehicle: GMC Yukon
Category: Service
Service Date: 01/08/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Cory W. on 12/30/2017
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Cory said the staff patched the tire instead of selling him a new tire, to his surprise. He was also impressed by their quickness.
Vehicle: Ford Edge
Category: Service
Service Date: 12/28/2017
Review Created: 12/30/2017
This review was collected via phone interview by Customer Research Inc.
MARC D. on 12/28/2017
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"Timely service "
I had brought vehicle in for an oil change. Heat was not working properly. The problem part was diagnosed and fixed immediately.
Vehicle: Ford Escape
Service Date: 12/27/2017
Review Created: 12/28/2017 08:06 AM
Glenn K. ReScore Review on 01/09/2018
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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Glenn said that his initial reaction to the service was due to a misunderstanding on his end and now he is completely satisfied with them.
Vehicle: Cadillac CTS-V
Category: Service
Service Date: 12/21/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Glenn said they do a good job. He only comes in to have the breathalyzer checked, and he is pleased.
Vehicle: Cadillac CTS-V
Category: Service
Service Date: 12/21/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
BOSTON M. at Boston Muffler & Brake Co Inc responded on 12/29/2017

WE ARE HAPPY TO KNOW THAT YOU ARE PLEASED WITH OUR WORK AND THAT YOU WOULD RECOMMEND US TO OTHERS. PLEASE FEEL FREE TO LET US KNOW IF THERE IS ANYTHING WE CAN HELP YOU WITH.

Everdon H. on 12/26/2017
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Everdon said this facility is the best.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/20/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Sarah S. on 12/19/2017
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Sarah said they were quick, they were transparent about what they were doing and they explained things. The staff were friendly.
Vehicle: Subaru Legacy
Category: Service
Service Date: 12/12/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
BOSTON M. at Boston Muffler & Brake Co Inc responded on 01/05/2018

Thank you Sarah for the kind review. We're glad to here you had a pleasent visit to BMB. Just stop in anytime you need us.

RICHARD W. on 12/14/2017
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"Hitch-free 105000 mile service"
Everything to be done was well explained; and service was completed within a day, very helpfully.
Vehicle: Subaru Forester (Natl)
Service Date: 12/12/2017
Review Created: 12/14/2017 03:29 AM
Displaying Review 1 - 20 of 274 in total