Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

613 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.2499994/5Overall Rating 4.2499994/5Overall Rating 4.2499994/5Overall Rating 4.2499994/5rating 4.2499994
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
93% Would Recommend
100% Business Response
Latest Review 19 minutes ago

Reviews


LD
Linda D.
Loves Park, IL
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
none
none

Verified Customer
Roscoe, IL
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
GPS
Hyundai. Has most obsolete GPS in the industry. Most offer updates but not this system. Was outdated maps when I bought car new in 2016
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/13/2018

Thank you so much for the comments and good score. I will have someone contact you regarding the GPS updates that are available for your vehicle ASAP. We appreciate your business and look forward to seeing you again!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

DE
David E.
Beloit, WI
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
replacement part
Efficient appointment. Kind desk person.
Noticed extra problem with seat belt.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/13/2018

Thank you for the great review! We appreciate your loyalty and look forward to seeing you again!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

MG
Mary G.
Janesville, WI
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Friendly professional efficient
Excellent
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/13/2018

Thank you for another perfect survey score! We always appreciate helping you with your service needs. Take care until next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

CE
Christopher E.
Edgerton, WI
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great service
The Service guys do a great job! Down to earth working class guys that know how to get you taken care of. Never have a problem getting in at a time that is convenient for me.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/13/2018

Thank you so much for the fantastic survey and comments, Christopher. We always look forward to seeing you. Take care until next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

MS
Matt S.
Delavan, WI
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Polite and efficient service writers...
Brian and Adam were extremely helpful and courteous. Hyundai is lucky to have such great team members.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/13/2018

Thank you so much for the fantastic review! We appreciate your business and look forward to seeing you again!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

Verified Customer
Rockton, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Service
Brian was very good about keeping me informed about the work being done on my car.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/07/2018

Thank you for the excellent review. We value your loyalty and look forward to seeing you again!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

RT
Robert T.
Rockton, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Service department got me in right away and provided fast, friendly service.
I was going on a trip and needed regular maintenance done before I left. The service department scheduled me in for service the very next day at last minute notice. As always, I get fast and friendly service and I highly recommend them.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/03/2018

Thank you so much for the excellent survey. We look forward to seeing you again!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

Verified Customer
Clinton, WI
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Great staff
I appreciate the thorough check my car gets. The future recommendations are helpful in planning
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/02/2018

Thank you so much for the fantastic review and perfect survey score. We appreciate your business and look forward to seeing you again!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

LH
Laurel H.
Albany, WI
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Service/Oil Change
I only use the Janesville location for all the servicing on my '14 Santa Fe. The service crew is always ready when I pull in and refer to me by name. There's no pressure sales and they respect my choice to purchase tires from my local tire shop.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/02/2018

Thank you so much for the kind remarks and excellent survey score. We appreciate your business and look forward to seeing you again.b Take care until next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

DW
Dennis W.
Beloit, WI
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Oil change & tire rotation
Everything was O.K.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/02/2018

Thank you for taking the time to complete our survey. If there is anything we can improve on to ensure your complete satisfaction, please let us know so we can continue to improve. Take care until next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

IS
Irene S.
Caledonia, IL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
A good day
The service was great. Our service rep was professional, efficient, and friendly.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/02/2018

Thank you so much for the excellent survey. We always appreciate seeing you. Take care until next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

Verified Customer
Elkhorn, WI
2015 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Didn’t fix the problem
Everyone was very polite & helpful. They thought they fixed the problem (at my expense), but tonight (3 days after getting my car back-after 6 Days), the same issue started happening. Will be calling first thing in the morning & taking it back.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 08/02/2018

Thank you so much for the information. We really appreciate your understanding as we work to resolve your issue. We will be in touch with an update later today by phone. Take care until we talk again.

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

Verified Customer
Milton, WI
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Great service, friendly people.
50k schedule Maintenance. Reviewed the work plan and options on the car. Then we caught up on important things, family matters.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 07/25/2018

Thank you for another perfect survey, we always appreciate seeing you. Take care until next time, and enjoy your trip!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

EH
Earl H.
Delavan, WI
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Excellent, Caring Service
Once again, the Boucher Service Team took great care of my Sonata and made sure I was happy with the work they had done. Adam had the lead the day I came in, went over all the details of the service to be performed and made sure I left the shop a satisfied customer in a very timely fashion. Well done !!!
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 07/25/2018

Thank you so much for the glowing review, Earl. We always look forward to seeing you. Take care until next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

KG
Karen G.
Footville, WI
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Very friendly and quick service
My bill ended up less than the estimated quote. The service time was exactly as I was told.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 07/24/2018

Thank you for the great comments. We appreciate your business and look forward to seeing you again, next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

MK
Michael K.
Palmyra, WI
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great service
Great service, ease of scheduling appointment
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 07/19/2018

Thank you so much for the fantastic review. We're glad that you were impressed with the service and appointment setting. Perhaps you've used our online appointment system at www.boucher.com We look forward to seeing you next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

KK
Kimberly K.
Beloit, WI
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Replaced Tail Light Assembly
Staff is friendly and service is punctual.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 07/19/2018

Thank you so much for the fantastic review. We are glad that your service was fast and friendly; just what we want you to feel! Take care until next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

YW
Ying W.
Loves Park, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great service
I always receive the best customer service at the Janesville location.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 07/19/2018

Thank you for the fantastic review and for traveling so far to see us. We appreciate your business and look forward to seeing you again!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

Verified Customer
Roscoe, IL
2011 Hyundai Veracruz
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2018 Category: Service
Second opinions are important
When recommended to get a pricey repair it is wise to get a second opinion so you don't get fooled.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 07/19/2018

Thank you so much for the feedback. I am so sorry that the service was not completed correctly. I will contact you ASAP to review the details and correct the issue.

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com