Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

714 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.2941188/5Overall Rating 4.2941188/5Overall Rating 4.2941188/5Overall Rating 4.2941188/5rating 4.2941188
Original
Overall Rating 2.35294/5Overall Rating 2.35294/5rating 2.35294rating 2.35294rating 2.35294
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LD
Lora D.
Albany, WI
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Great service and attention to detail
They always take good care of me and my vehicle. They go above and beyond to create an extremely pleasant experience.

CS
Carrie S.
Janesville, WI
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
It's better than it used to be when I first purchased my car
They actually seem like they were trying to be better than they used to be but as a client you really need to be very clear about what you want and expect and then double-check that they actually have it correct

JF
Jay F.
Roscoe, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Very friendly
I appreciate the helpful manner in everything that they did.

RJ
Rodney J.
Evansville, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great experience
All the staff were friendly. No pressure sales and very transparent when it came time to buy

DS
Dawn S.
Janesville, WI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
No pressure and respect for vehicle owners!
My oil change and service was amazing. Both staff who helped me were courteous, knowledgeable, caring and trustworthy. I will definitely only service my vehicle here from now on!
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/11/2018

Thank you so much for the glowing review and perfect survey score! We really appreciate your business and look forward to seeing you again, next year! Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

BP
Betsy P.
Janesville, WI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Employees that care!
The service manager and Adam S were very attentive to the issues with my car and were thorough in explaining finding what the issue was and relaying to me. They provided a nice detail service and went above and beyond. Thank you!!
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/11/2018

Thank you so much for the great review and perfect survey score, Betsy. It was a pleasure working with you to solve your 'pesky' concern. We look forward to seeing you again. Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

SL
Steven L.
Edgerton, WI
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
service
great service
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/11/2018

Thank you so much for another perfect survey score! It's always a pleasure seeing you and we look forward to seeing you again, next time. Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

Verified Customer
Walworth, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/10/2018 Category: Service
Oil change
Great service just took too long
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/11/2018

Thank you for the feedback. We are always looking for way to improve and appreciate your input. I will be contacting you soon to review the details of your service and see how we can improve for next time. Take care and Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

MD
Melissa D.
Beloit, WI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Amazing service, every time
I can't say enough good things about Boucher Hyundai of Janesville. Amazing service each and every time.

JE
Jacob E.
Evansville, WI
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Review
They accomplished what I had scheduled.

DC
Duane C.
Beloit, WI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Vehicle maintenance .
Took my car in for oil change and tire rotation, the staff was friendly and professional. The waiting room was very nice with the television and coffee and donuts.

JC
John C.
Durand, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Very cool
I don’t have a complaint or concern with anything from this vehicle or dealership!!!

CV
Charles V.
Rockford, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Wrong date
This was my original appointment but I had service earlier since my car was in for a warranty repair.

NN
Nancy N.
Beloit, WI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Oil Change
I don't mind leaving a great rating, but I hate being forced to write anything.

Verified Customer
Johnsburg, IL
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Last min repairs
Wonderfully helpful with a last min repair! In and out in under 30 mins, plus researched to find out repair was under warranty!

Highly recommend!
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/04/2018

Thank you so much for the glowing review and perfect survey score! We are happy that we could help you get back on the road safe and fast. Take care until next time.

Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

Verified Customer
Clinton, WI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Great place
The staff thoroughly explains all work completed. They recommend work to be done but there is no high pressure sales. The waiting area is well kept and comfortable.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/04/2018

Thank you so much for the excellent review and perfect score! We appreciate your business and look forward to seeing you again!
Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

Verified Customer
Milton, WI
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Oil change
Great service
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/03/2018

Thank you so much for another perfect survey score!
Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

IS
Irene S.
Caledonia, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Great Service
Happy with the service, friendliness, and efficiency.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/03/2018

Thank you so much for another fantastic survey! 
Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

WG
William G.
Janesville, WI
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Attentive and professional
Service person (Adam) was professional and ensured the issue with our Genesis (steering) was addressed and solved. He worked with Hyundai so that the
cost of repair was manageable and not prohibitive. The work was accomplished in timely fashion.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/03/2018

Thank you so much for the perfect survey score and excellent comments! We are glad that you were completely satisfied.

Happy Holidays!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com

PD
Paul D.
Janesville, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018 Category: Service
Prompt and friendly service
Service department goes out of its way to make the experience positive.
BRIAN J K., Service Manager from Boucher Hyundai of Janesville responded on 12/03/2018

Thank you so much for another perfect survey! We are glad that our hard work is noticed and appreciated!

Happy Holidays!!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-750-1200
brian.king@boucher.com