Boucher Hyundai of Janesville


Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

381 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.0769246/5Overall Rating 4.0769246/5Overall Rating 4.0769246/5Overall Rating 4.0769246/5rating 4.0769246
Original
Overall Rating 2.38462/5Overall Rating 2.38462/5rating 2.38462rating 2.38462rating 2.38462
92% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Margaret C. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Preventative measures"
The customer service. They check for things they see coming up in the future so you can prepare.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/20/2017 04:19 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/20/2017

Thank you so much for the great survey. We look forward to seeing you next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Karen C. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great work "
Ok
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 04:19 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/20/2017

Thank you for the review, we are glad we could help you through the service needs you needed recently. Please feel free to let us know how we can improve in the future. We look forward to seeing you next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Smaller size. "
I live in IL but would recommend to my friends in Southern WI.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 10:47 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/19/2017

 Thank you for the review and traveling to see us. We hope to see you again next time. Please feel free to let us know how we can improve. 

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Virginia W. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and professional service. "
First time getting my car serviced and most impressed.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 08:30 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/19/2017

We're so happy that we could impress you on your vey first visit.  We look forward to many more!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Nancy K. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Terrific experience"
Adam in service was amazing. He really went the extra mile to make sure we had all our repairs done properly and in a timely manner. They were extremely nice and willing to answer every ridiculous question I threw at them. Top notch staff and high quality work.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 02:05 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/18/2017

Thank you so much for the fabulous review. We really appreciate your business and look forward to helping you again next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Melissa D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic service"
They do a fantastic job - highly recommended.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:35 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/18/2017

Thank you so much for the very kind review. We appreciate your business!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
MICHAEL P. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ease of getting appointment."
Everything handle efficiently and timely.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 05:18 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/18/2017

Thank you for the great survey. We look forward to seeing you again next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Linda D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very courteous, professional and helpful"
answered my questions, didn't make me feel uncomfortable because I am a female asking questions whereas a man may not have asked such a question - the staff made me feel that my being there was important and wanted to make sure that my car and I were taken care of properly
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/17/2017 09:30 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/17/2017

Thank you so much for the great review! We are always happy to answer any questions you may have and look forward to seeing you again next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
SUZANNE M. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome place to do business with "
I would recommend Boucher Hyundai to my family and friends. Everyone is nice and service is great!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:57 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/17/2017

Thank you so much for the kind review. We are happy to help you keep your car in tip-top shape!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Quick, friendly and courteous. Always a pleasure!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 11:21 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/16/2017

Thank you so much for the great review! Take care until next time. 

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Prompt
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 10:40 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/16/2017

Thank you for taking the time to respond to our survey.  We pole forward to seeing you again next time! 

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
John D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"genesis service"
good service
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 07:19 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/12/2017

Thank you for the great reveiw, John. We were happy to help you with your tires. We look forward to seeing you next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Rosa N. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You will be heard"
Very welcoming from the start. I felt my concerns were listened to and addressed.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 07:48 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/12/2017

Thank you so much for your great review. We look forward to seeing you next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Frances C. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Get the repairs and service done in a timely manner."
So far very good.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:04 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/10/2017

Thank you for coming so far to see us and for the great survey. We look forward to seeing you next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Earl H. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brian and his team are great"
Brian and his team are always on top of their game when it comes to servicing my Hyundais. I trust their advice and they always keep me informed about the health and well-being of my cars. They competent and caring professionals.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/10/2017 10:56 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/10/2017

Thank you so much for the glowing review! We are happy to keep your cars running smooth and reliable. Take care until next time.

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
ROBERT N. on 10/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not blank"
Not blank
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/08/2017 12:14 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/08/2017

Thank you for the feedback. We're so sorry for the missed tire pressure check. I will be sure to review our procedures with the technicians. Please feel free to call with any other concerns. 


Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Was able to get in on short notice and staff was very friendly and professional. A great experience
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/06/2017 02:52 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/08/2017

Thank you so much for the great review. We're glad we could help you. Feel free to stop by anytime. 

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
KAY H. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It Is Clean and Orderly, Nice waiting area with refreshments."
Very well done
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/02/2017 11:56 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/04/2017

Thank you so much for the great review! We look forward to seeing you next time!

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Nancy N. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"a"
a
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/01/2017 11:56 AM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/04/2017

Thank you so much for the great score, we're happy that we could exceed your expectations.

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Diane H. on 09/30/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"2nd time!!!😒"
Second time I got an oil change from the dealer. And it literally took over six hours each time. AND multiple phone calls. Not good. They only reason I keep going is because they are certified for my car. Sigh...
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 09/30/2017 09:35 PM
BRIAN K., Service Manager at Boucher Hyundai of Janesville responded on 10/04/2017

We are so sorry for the service you received. I have left a voice mail for you; please return my call so we can review the service and make the improvements needed.

Sincerely,

Brian King
Service Manager
Boucher Hyundai of Janesville
608-314-8222
brian.king@boucher.com
Displaying Review 1 - 20 of 381 in total