Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

48 Reviews

96% Would Recommend
Latest Review over 4 years ago

Reviews


KB
Kyle B.
Dodge Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/19/2014 Category: Service
Kyle said he had a tire rotation done. After he got his vehicle back, it started making noises. The reason he would not recommend this business is because his vehicle came back to him worse.
This review was collected via phone interview by Customer Research Inc.
Chris M. from BRB Auto responded on 03/21/2014

Spoke with Mr. Barnes and scheduled an Appt for him to return to our Lynnhaven Location to find out what he is hearing on his truck.  He was more than happy to set up the appointment and we will get everything right when he gets here.


KK
Kristen K.
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2014 Category: Service
Kristen said the person at the counter was real nice.
This review was collected via phone interview by Customer Research Inc.

SE
Samuel E.
Virginia Beach, VA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2014 Category: Service
Samuel said the business did a good job changing the oil.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Virginia Beach, VA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2014 Category: Service
Chris said this business was nice.
This review was collected via phone interview by Customer Research Inc.

CS
Carl S.
Virginia Beach, VA
GMC Vandura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2014 Category: Service
Carl said they were on time and did exactly what they said they would do.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Virginia Beach, VA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2014 Category: Service
Paul said the business provided good customer service and the service was good. The mechanic was very informative and the front desk person was very personable.
This review was collected via phone interview by Customer Research Inc.

AD
Albert D.
Virginia Beach, VA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2014 Category: Service
Albert said Ryan at the front desk is very friendly and he is really helpful. He also always gives him great advice.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Virginia Beach, VA
Chrysler 300M
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2014 Category: Service
John said this was his first time in so everything seems to be fine.
This review was collected via phone interview by Customer Research Inc.

CH
Cynthia H.
Virginia Beach, VA
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2014 Category: Service
Spoke with Cynthia's husband. He said the business was great and did a good job.
This review was collected via phone interview by Customer Research Inc.

RB
Richard B.
Virginia Beach, VA
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2014 Category: Service
Richard said the service is very good.
This review was collected via phone interview by Customer Research Inc.

MM
Matthew M.
BMW 325i
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2014 Category: Service
Matthew said the same sensor light came back on.
This review was collected via phone interview by Customer Research Inc.

CA
Charles A.
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2014 Category: Service
Charles said he had a couple of problems during the maintenance of his vehicle at this business. They did not finish the work when they said they would. He had to take his vehicle to another business to have the work finished.
This review was collected via phone interview by Customer Research Inc.

TD
Tony D.
Virginia Beach, VA
Nissan Frontier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2014 Category: Service
Tony said the price was a little high.
This review was collected via phone interview by Customer Research Inc.

JR
Jason R.
Virginia Beach, VA
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2014 Category: Service
Jason said he got his rear brakes done. A few months ago they replaced the whole rear strut and now the brakes are squealing.
This review was collected via phone interview by Customer Research Inc.

JJ
JAMES and JAON J.
Virginia Beach, VA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2014
You provide (exceed) service everyone wants but few get.
If you don't need it, they tell you.
If they say you need or should,"Do It".
A must go place before servicing your car.

PT
Phil T.
Virginia Beach, VA
Volkswagen Jetta
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2014 Category: Service
Phil said this was not a good visit because he had to wait way too long. There was a problem with parts acquisition and he believes it was inexcusable. He would not recommend because of this experience.
This review was collected via phone interview by Customer Research Inc.

AF
Ashley F.
Virginia Beach, VA
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2014 Category: Service
Ashley said the vehicle was able to be taken in earlier than the staff had thought and the service was completed in one day.
This review was collected via phone interview by Customer Research Inc.

DS
Devin S.
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2014 Category: Service
Devin said they get the work done in a timely manner. One of the staff members, at the front desk, is really friendly.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Virginia Beach, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2014 Category: Service
John said her sister referred him to this business.
This review was collected via phone interview by Customer Research Inc.

RG
Richard G.
Virginia Beach, VA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2014 Category: Service
Richard said they took care of business.
This review was collected via phone interview by Customer Research Inc.

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