Brentwood Transmission & Auto Repair


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

475 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 4 days ago
Lori N. on 04/19/2018
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Lori said the business was able to fix something that another auto mechanic wasn't able to figure out. They were very professional.
Vehicle: Ford Taurus
Category: Service
Service Date: 04/11/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Jack L. on 03/31/2018
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Jack said he was totally satisfied with the service he received. The staff were very helpful.
Category: Service
Service Date: 03/28/2018
Review Created: 03/31/2018
This review was collected via phone interview by Customer Research Inc.
Ramon I. on 03/26/2018
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Ramon said the staff were really nice, straight forward, and that his vehicle is running well.
Vehicle: Pontiac GTO
Category: Service
Service Date: 03/23/2018
Review Created: 03/26/2018
This review was collected via phone interview by Customer Research Inc.
Greg W. on 03/16/2018
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Greg said the business was very professional, outstanding and explained everything.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 03/13/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Steve G. on 03/13/2018
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Steve said this business has good service.
Vehicle: Ford Expedition
Category: Service
Service Date: 02/28/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
Veronica C. on 03/12/2018
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Veronica said everything was fine, except her vehicle is making a grinding noise again. She plans to bring up the issue during her two week check up.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 03/06/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Isidro C. on 03/03/2018
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Isidro said he was very happy with the work.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 02/27/2018
Review Created: 03/03/2018
This review was collected via phone interview by Customer Research Inc.
Sam B. on 02/28/2018
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Sam said he would recommend this business for service.
Vehicle: Volkswagen Passat Wagon
Category: Service
Service Date: 02/23/2018
Review Created: 02/28/2018
This review was collected via phone interview by Customer Research Inc.
Rick T. on 02/20/2018
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Rick said that the business does good work and he likes the service.
Vehicle: Nissan Titan XD
Category: Service
Service Date: 02/16/2018
Review Created: 02/20/2018
This review was collected via phone interview by Customer Research Inc.
Kathleen K. on 02/17/2018
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Kathleen said that the staff did a good job so far.
Vehicle: Toyota Sienna
Category: Service
Service Date: 02/12/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
Casey D. on 02/08/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Would not recommend "
This company charged us almost $900 just for a diagnostic. My husband took 3 days off work so they could fix this due to them not being open during the weekend so we made sure to confirm that what was in the diagnostic was all that it would need.

When we got the truck back, his head lights would not turn off. He literally has to manually disconnect his battery so his truck doesn't die. That was not a problem we had before. So he brought the truck back in & they all of a sudden find four more things that need to be fixed & want thousands of dollars more to fix things that weren't even wrong with the truck in the first place. They knew he also could not take any more work off. We feel totally cheated and ripped off.
Service Date: 02/01/2018
Review Created: 02/08/2018 09:45 PM
Management .. at Brentwood Transmission & Auto Repair responded on 02/12/2018

Mrs Daley, we understand your frustration as im sure the shop before us does trying to repair this complex electrical problem.  Im sure when you purchased this used car this was the last thing you expected.  These types of problems are the worst especially when they are intermittent and showing so many different symptoms.  Please give us a call so we can try and make a plan on how to get your problem resolved..

Kera K. on 02/08/2018
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"Whole experience is always amazing "
As always Brentwood Trans and Repair are amazing. Every oil change, any issue I go straight there!!
Vehicle: GMC Sierra 2500
Service Date: 02/07/2018
Review Created: 02/08/2018 08:14 PM
Sonnet R. on 01/29/2018
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Sonnet said the service was completed quickly and the pricing was good. The employees were friendly.
Vehicle: Ford F-150
Category: Service
Service Date: 01/26/2018
Review Created: 01/29/2018
This review was collected via phone interview by Customer Research Inc.
Tom L. on 01/19/2018
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Tom said he has been a customer with the business for a while. He likes the work Don does, and he is a really good guy.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 01/17/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Mike T. on 01/18/2018
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Mike said the staff are very nice people and they did a great job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 01/16/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Mike T. on 01/18/2018
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Mike said the staff are very nice people and they did a great job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 01/16/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Valarie R. on 01/13/2018
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Valarie said staff provided excellent service to her vehicle at this business. They were easy to deal with. She appreciated they provided multiple options, based on how quickly she needed her vehicle. Their price options were all great.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 01/10/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
FRITZ L. on 12/28/2017
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"Everything"
Happy, Happy, Happy.
Vehicle: Ford F-150
Service Date: 12/27/2017
Review Created: 12/28/2017 03:49 PM
JEFF H. on 12/21/2017
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"Love Brentwood Transmission"
They have been maintaining my vehicle since I have owned it, never pushed to do anything not required.
Vehicle: Honda Ridgeline
Service Date: 12/21/2017
Review Created: 12/21/2017 08:11 PM
Francisco O. on 12/20/2017
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Francisco said the service was great. However it was more expensive than some other places.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 12/13/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
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