Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 547 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 2 months ago

Reviews


RR
Roxanne R.
California
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2016 Category: Service
Roxanne said this business has not done anything to resolve her dissatisfaction with them. She would never recommend them and expressed they are a horrible facility.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2016 Category: Service
Roxanne said her vehicle isn't performing the same since picking it up from this business. She requested they fix her air conditioning and perform a full tune up due to a illuminated indicator light. They did not do anything but turn the air conditioner on and note it was not working and never followed up with her about their findings. She called and talked about it with an employee who told her if she brought it back for an additional $165 they could look at it. As a woman going to places and having to talk to men who were already trying to overcharge her the moment she walked in the door is very frustrating, she said. She said she felt like they did not respect women and they may have purposefully sabotaged her vehicle after she told them she needed to discuss repairs totaling in the 100's of dollars with her husband before committing to the repairs.
This review was collected via phone interview by Customer Research Inc.
Management .. from Brentwood Transmission & Auto Repair responded on 05/27/2016

Roxanne,  your vehicle was brought in to check a trans problem. See invoice 16657 which is signed and authorized by you. Know where on the signed estimate or work order you state or we state that you wanted a full tune up.  Your car came in for a transmission check and we did and you declined our recommendation. The Ac was a after thought on your part and we did do a quick check at no charge and advised you we would need some additional time to figure out which you declined as well.  We can't do any repairs that are not authorized by you.

 As far as us sabotageing your car goes that is not the way we operate and we take great offense to that accusation. Please notice our 4.5 star rating and about half are from women.  



RP
Richard P.
Brentwood, CA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2019 Category: Service
Richard said the employees kept him in the loop with what was going on.
This review was collected via phone interview by Customer Research Inc.

RM
Roy M.
Brentwood, CA
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Roy said that they did fine. They got the work done quickly and well. The price was exactly what they said it would be. The vehicle is working. He is very satisfied.
This review was collected via phone interview by Customer Research Inc.

BD
Benjamin D.
Brentwood, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Benjamin said he had some brake issues he didn't know about. He stated the business's staff was like, hey, the brakes are basically out, and if he wants them to change his brakes, change the rotors, they can while they do an oil change. He added they did all of that. It was very reasonable and it was very well done.
This review was collected via phone interview by Customer Research Inc.

RM
Rosanna M.
Brentwood, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Rosanna said the staff did good work.
This review was collected via phone interview by Customer Research Inc.

AA
Anthony A.
Antioch, CA
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Anthony said the business had good service. He liked the experience and will probably go there again.
This review was collected via phone interview by Customer Research Inc.

SV
Shelly V.
Brentwood, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Shelly said that the staff always does a friendly service.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Oakley, CA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Mike said everything was good with the service the business provided. They were able to squeeze him in and get the job done.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Brentwood, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Richard said the that customer service was good and the turn around time was quick.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Brentwood, CA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
John said it was an overall good service.
This review was collected via phone interview by Customer Research Inc.

YM
Yvonne M.
Brentwood, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Reasonable and Honest work!
We have been taking our cars here for service for several years now. I deal w/ Don and he has always given us the best service. I recommend this business to friends.

CS
Chris S.
Pittsburg, CA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2019 Category: Service
Chris said he had a big problem with his vehicle but this business backed up their work and repaired it when he brought it back to them.
This review was collected via phone interview by Customer Research Inc.

KW
Kanin W.
Oakley, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Kanin said that the communication was very easy. He also got a call right when the vehicle was ready and was able to pick it up right away.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Oakley, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
2007 HONDA
you do great work

CL
Connor L.
Brentwood, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Connor said the staff quickly diagnosed the problem of his vehicle and prepared a quick estimate to get it done.
This review was collected via phone interview by Customer Research Inc.

ED
Edward D.
Brentwood, CA
Mercedes-Benz R350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Edward said the staff did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

RW
RANDY W.
Oakley, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
great service and great staff.
got right in and out the same day and fixed my problem.

JL
Jack L.
Brentwood, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Jack said he was very pleased with the service and he had no problems.
This review was collected via phone interview by Customer Research Inc.

RR
Russell R.
Discovery Bay, CA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Russell said the business did a great job and everyone was very professional.
This review was collected via phone interview by Customer Research Inc.

LB
Lanny B.
Brentwood, CA
Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Lanny said the business did a great job and it was done for a good price.
This review was collected via phone interview by Customer Research Inc.