Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

852 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
81% Business Response
Latest Review 4 days ago

Reviews


MM
MIKE M.
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Service with a smile
Great people. Always make you feel like your there only customer
BOB K. from Brighton Auto Service Inc. responded on 08/12/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Mike, have a great summer.

MP
Max P.
Brighton, MI
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Spoke with Max. He said they do a good honest job. He is pleased. .
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 08/10/2018

BILL WASYLYK
Vice President
810-227-1324
Thanks Max,hope you have a great summer.

JG
James G.
Howell, MI
Jeep CJ5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
James said they have always been helpful and the prices are fair.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 08/08/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Jim, hope you have a great year.

GZ
George Z.
Michigan
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
George said this business was very informative and cordial. They saved the old parts to show him. They provided a good guarantee of 12,000 miles or 12 months. The price was better than another facility. He really liked doing business with Rick, he was very good with customers.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 08/08/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks George, always like to accommodate the customers needs.
Hope you have a great summer.

DM
Dwayne M.
Brighton, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Dwayne said that the place always does a god job.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 08/05/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Dwayne, have a great summer.

DH
David H.
Brighton, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
David said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 08/05/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks again Dave, hope you have a great summer.

ES
Ernie S.
Brighton, MI
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Ernie said they are good at what they do and they are honest.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 08/05/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Ernie,glad to be able to help.
Hope you hane a great year.

TR
Theresa R.
Michigan
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Theresa said she has used this business before and she is happy with the service.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 08/02/2018

BILL WASYLYK
Vice President
810-227-1324
Thanks Theresa, hope you have a great year.

MK
Max K.
Michigan
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Max said they put warped rotors on his vehicle in the beginning, but they did make things right.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 07/26/2018

Bill Wasylyk
Vice President
810-227-1324
Sorry Max, sometimes we just cannot control the integrity of aftermarket parts. Hope all is good now.
Hope you have a great summer.

TS
TIM S.
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Fast, reliable, professional service
Brighton Auto always provides fast and reliable service to my vehicles. They are very professional and very helpful. They have even saved me lots of money over dealer prices and unnecessary work. Rick was very helpful and accommodating when I had a small issue with my credit card not working, and let me take my car home anyway and wait until the next business day to resolve payment.
BOB K. from Brighton Auto Service Inc. responded on 07/19/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Tim, hope you have a great summer.

M
Wendy M.
Brighton, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Spoke with Wendy. She said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

JD
JAY/CHRIS D.
Brighton, MI
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
Prompt honest service
Finding a good honest mechanic can be hard sometimes. I’ve been coming here for well over twenty years. Great work and trustworthy. They never add on anything if it’s not necessary . I wouldn’t even think of going somewhere else.
BOB K. from Brighton Auto Service Inc. responded on 07/17/2018

Bob Keeney
Vice President
810-227-1324
Thanks  Jay & Chris,hope you both have a great summer.

DH
Don H.
Pinckney, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Don said he was satisfied with their performance.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 07/17/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Don,hope you have a great summer.

CB
CHRIS B.
Brighton, MI
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Great service and fair prices
We always get an honest assessment of the problem and it’s fixed for a fair price.

RM
Richard M.
Brighton, MI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Richard said the service was the best.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 07/13/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Rich, hope you have a great summer.

JS
Joan S.
Michigan
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Joan said the staff have always been very honest with her.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 07/04/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Joan, hope you have a great summer.

JB
JEFF B.
Brighton, MI
GMC Sierra 3500 Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Continuous Excellent Service!
I am a repeat customer for a reason: Brighton Auto Service is outstanding! Excellent work, very fair prices, trustworthy assessments, swift, and efficient... I, without any hesitation, reccomend you have them address your next automotive issue!
BOB K. from Brighton Auto Service Inc. responded on 06/29/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Jeff , always a pleasure  to take care of such a good customer.
Have a great summer.

BM
BILL/MILLY M.
Brighton, MI
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Brighton Auto Service, Inc. review
Despite your very busy schedule, on Wednesday, June 20th, you were able to perform a professional repair on that day!!!! Thank you for your competency and prompt attention to our car problem!!!!!
BOB K. from Brighton Auto Service Inc. responded on 06/25/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks fo the vote of confidence, glad we could take care of your needs.
Hope you have a great summer.

CR
CHRISTOPHER R.
Howell, MI
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
1999 Chevy 1500 repair
I recently had to have the tailgate hardware replaced on my Chevy 1500 as the tailgate wouldn't stay in place due to the wear. Brighton auto was able to order the replacement hardware and have the repair done and my tailgate working in a day. One of the reasons we take all of our automotive repair business to Brighton Auto Service and we have been for over 15 years.
BOB K. from Brighton Auto Service Inc. responded on 06/23/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Chris, always our pleasure to take care of our great customers.
We hope you have a wonderful summer.

LK
LEE K.
South Lyon, MI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
incredible kindness
you could have taken total advantage of me because of the problems i was having with my car, but you did not! thank you over and over!
BOB K. from Brighton Auto Service Inc. responded on 06/22/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Lee, very glad we could help.
Hope you have a great summer.