Brighton Auto Service Inc.


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

812 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
81% Business Response
Latest Review 1 day ago
Theresa R. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Theresa said the business was very professional. They were quick. She felt they were pretty honest about what they were doing.
Vehicle: Ford Edge
Category: Service
Service Date: 04/20/2018
Review Created: 04/23/2018
This review was collected via phone interview by Customer Research Inc.
Sam B. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sam said the business is excellent, and the staff showed integrity. He was very impressed with the customer service experience he received.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 04/12/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 04/17/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Sam,hope you have a great year.
DAN W. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service dodge truck"
Done in timely manner. No upchargers.
Vehicle: Ram 1500
Service Date: 04/10/2018
Review Created: 04/12/2018 10:04 AM
BOB K. at Brighton Auto Service Inc. responded on 04/13/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Dan, have a great year.
Amber C. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Amber said she always gets good service there.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 04/10/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 04/14/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Amber, have a wonderful year.
Matt T. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Matt said they did an outstanding job and went the extra mile for him.
Vehicle: Mercury Milan
Category: Service
Service Date: 04/10/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 04/14/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Matt, have a great year.
Dan C. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dan said it was good service.
Vehicle: Ford Escort
Category: Service
Service Date: 04/10/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 04/14/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Dan, hope you have a great year.
Greg E. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Greg said he has gone there for a number of years. He has received good service at a fair price.
Vehicle: Toyota Yaris
Category: Service
Service Date: 04/09/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 04/13/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Greg, glad to have your patronage for all these years.
Hope you have a great year.
Heather F. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Heather said she liked the fact that she can trust the mechanic.
Vehicle: Ford Ranger
Category: Service
Service Date: 04/02/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Robert L. on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said they have always done well and they are accurate. They can be trusted.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/06/2018
Review Created: 04/09/2018
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 04/11/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Robert, hope you have a great year.
TOM/LISA H. on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service."
We get three cars serviced at Brighton Auto. The service is always great! They never over sell and take great care of our vehicles for an unbeatable price.
Vehicle: Honda CR-V
Service Date: 04/06/2018
Review Created: 04/07/2018 07:37 PM
BOB K. at Brighton Auto Service Inc. responded on 04/08/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Tom & Lisa, hope you have a great year.
BOB K. at Brighton Auto Service Inc. responded on 04/11/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Tom And Lisa, we always look forward to working with such great customers.
Thanks again and we hope you have a great year.
John L. on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said the staff did good work. They were honest and completed the service in a timely manner. The prices were reasonable.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 04/05/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 04/10/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks John, hope you have a great year.
DON B. on 04/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another great service experience"
Brighton Auto Service provides great service, fair prices and they're people you can trust. I've gone there for over 20 years and wouldn't take my vehicles anyplace else!
Vehicle: Ford Fusion
Service Date: 04/02/2018
Review Created: 04/04/2018 06:26 PM
BOB K. at Brighton Auto Service Inc. responded on 04/05/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Don, hope you have great year.
TODD/JENNIFER K. on 04/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest, Trustworthy service."
We have been taking our vehicles to Bob and Brighton Auto Service for over 20 years. There is not a better feeling than knowing when you take your vehicle to BrightonAuto Service that you will get an honest and trustworthy assessment of the problem and repairs needed. They will complete repairs that need to be done, and will not try to upsell or "create" problems. They stand behind their work and are always quick to get your vehicle back in your hands. Bob, Rick and their entire staff are first rate!!
Vehicle: Ford Taurus
Service Date: 03/30/2018
Review Created: 04/02/2018 05:01 PM
BOB K. at Brighton Auto Service Inc. responded on 04/03/2018

Bill Wasylyk
President
810-227-1324
Thanks Todd & Jennifer,so good to hear that our customers have that kind of trust in our service.
Thanks again and hope you have a great year.
DAVE and BARB G. on 03/29/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Fair and Only Does What is Needed"
BAS repair and maintenance work is done correctly and at a fair price. The company never tries to upsell and never provides unneeded work. As a regular, BAS inspects things for free and if possible, BAS comps the work.
Vehicle: Jeep Wrangler
Service Date: 03/27/2018
Review Created: 03/29/2018 06:30 AM
BOB K. at Brighton Auto Service Inc. responded on 03/30/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Barb & Greg, great review glad to have such great and loyal customers.
Hope you both have a great year.
CHUCK F. on 03/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer relations"
Once again Brighton Auto Service staff were able to address my autistic son's auto service needs in an effective and assuring manner. Thank you! Nice for a Dad to know Brighton Auto has got my back!
Vehicle: Ford Taurus
Service Date: 03/20/2018
Review Created: 03/26/2018 02:56 PM
BOB K. at Brighton Auto Service Inc. responded on 03/27/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks so much for the vote of confidence, we will always have your back.
Thanks again Chuck.
Sue S. on 03/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sue said that the business is prompt, quick, honest, and the prices are fair.
Vehicle: GMC Terrain
Category: Service
Service Date: 03/16/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 03/22/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Sue, have a great spring.
DON AND KATRINA W. on 03/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!!!"
We have been using Brighton Auto for a number of years. They always provide great service at a fair value. They never try to sell you something you don't need. They are always fair and courteous and service our vehicles in a timely manner. We highly recommend them.
Vehicle: GMC Sierra 1500
Service Date: 03/13/2018
Review Created: 03/19/2018 12:17 PM
BOB K. at Brighton Auto Service Inc. responded on 03/20/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Don & Katrina, have a great year.
RON/DAWN D. on 03/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Was driven home and then picked-up when service was completed. Oil change done in one day. Without a ride I would have to go to another shop.
Vehicle: Ford F-150
Service Date: 03/16/2018
Review Created: 03/18/2018 09:08 AM
BOB K. at Brighton Auto Service Inc. responded on 03/19/2018

Bill Wasylyk
Vice President
810-227-1324
Tahnks Ron & Dawn, always glad to help.
JEFF B. on 03/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistently Fantastic!"
Excellent, fast, professional service (again). Extremely pleased !
Vehicle: GMC Sierra 3500 Classic
Service Date: 03/16/2018
Review Created: 03/17/2018 08:54 PM
BOB K. at Brighton Auto Service Inc. responded on 03/18/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Jeff, have a great year.
DOUG M. on 03/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"High quality service"
I am alays greeted with a smile. I am always amazed when customer service remembers my name. Especially in the lengthy times between visits. I was amazed to find the cost of fixing my car was under what I anticipated. I highly recommend this auto company.
Vehicle: Honda Accord Cpe
Service Date: 03/09/2018
Review Created: 03/15/2018 07:49 AM
BOB K. at Brighton Auto Service Inc. responded on 03/16/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Doug, glad to have you as a customer and value your patronage.
Hope you have a great year.
Displaying Review 1 - 20 of 812 in total