Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

832 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
81% Business Response
Latest Review 5 days ago

Reviews


HD
Harold D.
Michigan
Lincoln Town Car
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Harold said he has gone there for 25 years. He recommends them all of the time.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 06/19/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Harold, have a great summer.

SL
Scott L.
Brighton, MI
Pontiac G8
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Scott said Bob has always treated him fairly. He gets his vehicle done quickly and it is done right.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 06/15/2018



BILL WASYLYK
Vice President
810-227-1324
Thanks Scott, hope you have a great summer.

Anonymous avatar
Verified Customer
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
best in town
always great service
BOB K. from Brighton Auto Service Inc. responded on 06/11/2018

BILL WASYLYK
Vice President
810-227-1324
Thanks for the great review, have a great summer.

CR
CHRISTOPHER R.
Howell, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Quick Turn Around
I was an hour from Brighton during Mid-Afternoon when my driver's side window wouldn't come back up. I called Brighton Auto Service on my cell phone and they said to bring it in so I arrived about an hour before closing. The parking lot was filled and I got the last parking spot on the premises. Since the window was open, Bob said they'd move it inside when they closed in an hour and that they'd call me when they had it fixed the next day. As busy as they were, I was surprised when they called at 9 am the next morning and told me my car was ready. They had to replace the window motor and regulator. The AARP discount on repairs and service saved me some money as well. I've been a customer of Brighten Auto Service for 15 years and they've always done a great job on all my vehicles. Thanks Bob, Rick, and the rest of the Brighton Auto Service staff.
BOB K. from Brighton Auto Service Inc. responded on 06/09/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Chris,great customers like you are why we are in buisness, we all hope you have a great summer.

LP
Lynn P.
South Lyon, MI
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Lynn said the employees were kind. They listened to her concerns. They took care of her service needs. The service was at a low price.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 06/12/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Lynn, hope you have a great summer.

HH
Heath H.
Stockbridge, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Timely
Fair and timely every time I get work done.
BOB K. from Brighton Auto Service Inc. responded on 06/09/2018

Bob Keeney
President
810-227-1324
Thanks Heath, have a great summer.

JH
Jeff H.
Hartland, MI
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Jeff said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 06/07/2018

BILL WASYLYK
Vice President
810-227-1324
Thanks Jeff, have a great summer.

JN
Jim N.
Michigan
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Jim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 06/07/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Jim, have a great summer.

MH
mary H.
Brighton, MI
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Mary said the facility does a good job. The service was fast and she was in and out in no time.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 06/05/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Mary, hope you have a great summer.

NF
NICK/MARGEE F.
Brighton, MI
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Reliable and accommodating.
Routine maintenance (oil change, etc and headlight replacement). Called, took car up, picked up car --all in 4 hours
Very accommodating. Great service.
BOB K. from Brighton Auto Service Inc. responded on 05/20/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks for the great review. Hope you both have a great summer.

BB
Bob B.
Michigan
Ford Flex
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Bob said the service was good and the workmanship was high quality.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 05/17/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Bob, have a great summer.

RS
Ron S.
Michigan
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Ron said his experience with the business has been very good. He has never had a problem with them. The staff get him in without an appointment and they take care of the problem. The staff is helpful and he enjoys going to the business for service.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 05/15/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Ron, hope you have a great summer.

MV
Michelle V.
Michigan
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Michelle said the business always does good work. They get her in and out with no problems.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 05/12/2018

Bill Wasylyk
Vice President
810-227-1324
Thanls Michelle, hope you have a great summer.

FR
Frank R.
Michigan
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Frank said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
BOB K. from Brighton Auto Service Inc. responded on 05/12/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Frank, have a great summer.

DB
DOUG OR JAMES B.
Fenton, MI
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Service Well Done
We love Brighton Auto Service, they fix all of our vehicles, at a very reasonable price! They continue to amaze us!!!
BOB K. from Brighton Auto Service Inc. responded on 05/11/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks Doug  & Jim,glad to be of service, have a great summer.

MF
Marc F.
Brighton, MI
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Spoke with Stacy. She said the employees were honest. They worked with integrity.
This review was collected via phone interview by Customer Research Inc.

HW
Hugh W.
Brighton, MI
Chrysler Sebring Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Hugh said the staff did a great job and provided great service.
This review was collected via phone interview by Customer Research Inc.

KP
Kay P.
Brighton, MI
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Kay said the staff have been very good to her. Her vehicle is well taken care of. They were very courteous and helpful. They don't perform unnecessary repairs and would let her know about things that need to be done.
This review was collected via phone interview by Customer Research Inc.

VL
VICTOR L.
Brighton, MI
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
the employees
Your service is better than any customer could hope for.

TK
TODD K.
Brighton, MI
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Oil change & steering
Clearly explain the reasons I was having steering issues, went over the options, and fixed it.
BOB K. from Brighton Auto Service Inc. responded on 04/27/2018

Bill Wasylyk
Vice President
810-227-1324
Thanks again Todd for being such a gret customer.