Bring your car to the service experts at Broadway Hyundai Our certified service technicians can help you with all of your service needs, from oil changes to any repairs you may need. Bring your car to the service experts at Broadway Hyundai Our certified service technicians can help you with all of your service needs, from oil changes to any repairs you may need.
NO ONE STATED THEY DON'T DO THE INSTALLATION OF PURCHASED ITEMS FROM THEIR PARTS DEPARTMENT.
I went to the sales department, spoke with the Sales Manager, and was advised that they do not deal with the installation. However, he went out of his way and ensured we solved the issue. That was the only reason I felt I would continue working with Broadway. We now have an appointment to install all the items we had purchased as promised when purchasing the vehicle.
I wasn't going to provide a bad review due to the sales team's hard work cleaning up the inept service team's mess.
However, on 3/31/2023, I called as the driver's seat belt would no longer latch. This is a severe safety issue. My wife and I called the service department to have an appointment to fix the issue. The service center female (no name provided) took the information and tried to get us to schedule the problem on their web scheduling system. I asked if that was how they do service-related business and would not help over the phone. She became rude and stated in a CURT loud voice said, "I am helping." She said she had my number and was pulling up our information. We started to set up an appointment for Friday to check the vehicle. She could not provide any times and said they would attempt to squeeze us in. We live two hours away, and she was not being helpful and continued to be rude and abrupt with us. At that point, I advised that we were done with Broadway and would never purchase another vehicle from them. We ended the call. I then stopped at Kocourek Hyundai in Wausau. No appointment: their service team immediately came out and evaluated the problem. They quickly identified that the item was defective and ordered the replacement to be installed (wow, a service team that orders parts and does installs).
The Service Department at Broadway does not provide accurate information, does not listen to customers, and is a waste of time and money.
I would strongly recommend avoiding Broadway Hyundai when purchasing your next vehicle and go to Kocourek Hyundai in Wausau, as service after the sale is what it is all about.