Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(126 Reviews)

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
97% Would Recommend
100% Business Response
Latest Review 19 days ago

Reviews


DO
Dennis O.
Victoria, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2019 Category: Service
They did not have the part to fix it and then wonder if the part came in it was the wrong thing. They even said it had an old history where there was a problem and instead of fixing that they worked on something else.
Get you work done somewhere else
JP
JAMES P., Service Manager from Brookshire Hyundai responded on 09/14/2019

Apologies for the inconvenience. I would like to schedule a time to get your vehicle back in for further diagnosis.

James Powell
Service Manager
2819680901
jpowell@brookshirehyundai.com

Verified Customer
El Paso, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2019 Category: Service
Service Repair
Got me on the road but still needed additional repairs that were not consistent with the report sheet.
JAMES P., Service Manager from Brookshire Hyundai responded on 07/29/2019

Apologies about your experience. I called trying to reach out to you regarding your concern. I am assuming that you are speaking of the previous dealer and not the work performed here

James Powell
Service Manager
2819680901
jpowell@brookshirehyundai.com