Business Solutions
SureCritic / Hyundai Dealer / Brookshire Hyundai
business image

Brookshire Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(247 Reviews)
86
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
88%
4 stars
6%
3 stars
2%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
13
Total ReScores™
4.9
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Brookshire Hyundai is a new Hyundai sales and service center. We have trained, professional auto repair specialists to take care of all your automotive needs. Please call to schedule an appointment today! Brookshire Hyundai is a new Hyundai sales and service center. We have trained, professional auto repair specialists to take care of all your automotive needs. Please call to schedule an appointment today!

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(281) 299-3540
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* No Time Zone provided
34656 Katy Freeway Brookshire, TX 77423
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(247 Reviews)
Write a Review
Recent Reviews
MS
gravatar
Max S.
Katy, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/12/2024
0
Category: Service
TERRIBLE SERVICE!!!!!!!
My wife took our 2023 Palisade Hyundai as it has several problems. including Computer is all messed up, saying our tires are flat and having the warning light at all times. Battery has gone dead 3 times in the last 3 weeks. They think its ok and "they just recharged it". none of the USB ports work nor the charging dock..... One issue after another. My wife got there at 7:45AM. They said she had to wait as they didn't have rental cars. they said it was going to take 3-4 hrs. The LACK of communication and how rude the people were was unbelievable. Sheila Gates and Jason Herdenson were NOT helpful at all. To the point that based on service I don't think I would ever buy another Hyundai. At 12pm they told her 1more hour and that they were going to order another USB port. They told her they recharged the battery, which makes me think they did not check anything as I did recharge the battery at home the 3 previous times. from 12 to 3pm nothing happens and no communication at all until my wife told them she needed to pick up the kids and asked for an update. They told her that they were working on the USB's and that they would give her a rental.... What... really? The lack of caring or interest in our business hurt what Hyundai is as a company as this is our first and last. It's sad that a car manufacturer put their reputation in a dealer like this... So disappointing. To make things worse, my wife took the day of work to do this as now she will have to take another day to deal with this issue IF it gets resolve.
When my wife asked for a manager, Sheila is the one who was presented. And she didnt do anything. At 3pm and that is because my wife told them they had to pick up our kids from School
Businesses Near You
Southwest Car Care Center
99
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,465 Reviews)
Prosperity Auto Repair
91
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(512 Reviews)
Mobile Tune Up and Repair
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(631 Reviews)
Precision Auto Solutions
0
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(80 Reviews)
A&R Auto Repair LLC
90
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(167 Reviews)
Vehicle Reviews
vehicle image
2024 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(119)
vehicle image
2024 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2024 IONIQ 5
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(24)
vehicle image
2024 IONIQ 6
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20)
vehicle image
2024 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(263)
vehicle image
2024 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(7)
vehicle image
2024 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410)
vehicle image
2024 Santa Cruz
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(238)
vehicle image
2024 Santa Fe
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15)
vehicle image
2024 Sonata
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(13)
vehicle image
2024 Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2024 Tucson
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(500)
vehicle image
2024 Tucson Hybrid
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(159)
vehicle image
2024 Tucson Plug-In Hybrid
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(12)
vehicle image
2024 Venue
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(45)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.