Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

37 Reviews

95% Would Recommend
Latest Review over 2 years ago

Reviews


RH
Robin H.
Smithfield, VA
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Robin said the lady at the front desk was very pleasant. She would not recommend this facility because the prices are outrageous.
This review was collected via phone interview by Customer Research Inc.

AF
Alvin F.
Smithfield, VA
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Alvin said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

LW
Lorinda W.
Suffolk, VA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Lorinda said the service was quick and easy. Everyone was very helpful.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Carrollton, VA
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2015
Friendly even gave us a ride hope
We feel they are looking out for our safety with the car, that is very comforting

DD
DARRELL D.
Smithfield, VA
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2015
Brown's
Nice folks!

JR
James R.
Smithfield, VA
Mercury Grand Marquis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2015 Category: Service
Spoke with Martha. She said this business was superb.
This review was collected via phone interview by Customer Research Inc.

DD
DENISE D.
Smithfield, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2015
Wonderful people work at Brown's!!!
They made sure my car was running right, and even removed a part that was thought to be need but wasn't (saved me almost $100!)

LK
LEAH K.
Smithfield, VA
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2015
pleasant customer service, ready to please
They were able to get my car in quickly for state inspection and I waited over at McDonald's, the employee walked over to McD's to ask if it was ok to place a necessary light bulb. I said yes and she said it would be done soon, almost didn't have enough time to finish my iced coffee!

SS
STEVE S.
Smithfield, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2015
Excellent Service!
Friendly, knowledgeable, trustworthy staff. Fast, dependable service. Wouldn't go anywhere else!

DB
DIANE B.
Smithfield, VA
Lexus ES 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015
Great customer service and mechanics
Great business

SJ
STEVE J.
Smithfield, VA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2015
Inspection
In and out as scheduled. Friendly and professional

LV
Linda V.
Blue Springs, MO
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2015 Category: Service
Linda said she needed her vehicle fixed right away and the employees took care of her immediately. She appreciated their prompt service.
This review was collected via phone interview by Customer Research Inc.

JC
JACK C.
Suffolk, VA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2015
Friendy competent professional service
Good work.

LP
Lindsay P.
Smithfield, VA
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2015 Category: Service
Lindsay said this business is the best and they did a terrific job.
This review was collected via phone interview by Customer Research Inc.
Kevin B., owner from Brown's Automotive responded on 10/30/2015

Thank you so much for trusting us to service your van! We are grateful for your business


CG
Charlotte G.
Surry, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2015 Category: Service
Charlotte said she showed up at this business with some issues on her vehicle and they took care of it for her.
This review was collected via phone interview by Customer Research Inc.
Kevin B., owner from Brown's Automotive responded on 10/30/2015

Thank you for taking the time to give us a review! We are glad we could help out! Thank you for choosing us!


CW
Caroline W.
Carrollton, VA
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2015 Category: Service
Caroline said the customer service this business provides is excellent. They try to satisfy their customers and keep them well informed throughout the repair process. They were also very straightforward with her.
This review was collected via phone interview by Customer Research Inc.
Kevin B., owner from Brown's Automotive responded on 10/30/2015

Thank you so much for your visit! We are so glad you choose us to trust with your vehicle! It was great talking with you! 


GF
GARY F.
Elberon, VA
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2015
Alinement is not right it's eating up my tires
Won't be going back there again

RD
Rick D.
Carrollton, VA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015 Category: Service
Spoke with Laura. She said they provide quick and friendly service.
This review was collected via phone interview by Customer Research Inc.
Kevin B., owner from Brown's Automotive responded on 10/30/2015

We are glad we could get you taken care of in a timely manor! We appreciate you and your business!


DC
DAVE C.
Elberon, VA
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2015
amazing service.very busy place
Great service at a reasonable price!
Kevin B., owner from Brown's Automotive responded on 10/15/2015

Thank you so much for choosing us! We appreciate your business!


BL
Barbara L.
Suffolk, VA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2015 Category: Service
Barbara said the business provided quick service.
This review was collected via phone interview by Customer Research Inc.
Kevin B., owner from Brown's Automotive responded on 10/15/2015

Thank you so much for your business! 


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