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Brown's Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(430 Reviews)
79
Write a Review
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Score Details

5 stars
89%
4 stars
5%
3 stars
1%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
4.0
ReScore™ Average
79
Net Promoter Score ®

Business Details

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(757) 357-4086
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
101 Moore Ave Smithfield, VA 23430-1856
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Brown's Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(430 Reviews)
Write a Review
Recent Reviews
Verified Customer
Smithfield, VA
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
10
Great folks!
Always accommodating, a don't mind actually talking to you.
MG
Mike G.
Carrollton, VA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2023
verified customerVerified Customer
10
Great Place
Very nice place and good people . I look fwd to doing more business with them
JF
Julius F.
Surry, VA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
verified customerVerified Customer
8
Front wheel bearing
I just had my front wheel bearing done today. They did a awesome job, my car runs smooth and quiet.
RT
gravatar
ROSETTA T.
Smithfield, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2023
verified customerVerified Customer
10
Inspection & repairs
I have had excellent service for at least 5 years. They always explain what I need in terms I can understand. They're prices are fair & honest.
Verified Customer
Smithfield, VA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2023
verified customerVerified Customer
10
Great communication and fair prices
They got me in quick, kept me up to date and price was fair. Quality work as well. Thanks!
DR
DEBBIE R.
Ivor, VA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2023
verified customerVerified Customer
10
While browns was unable to help with our particular oribjen they were helpful in finding someone ekes to refer us to fir the auto body bedded ti correct the oribjen with our truck.
Professional
Verified Customer
Chevrolet Equinox
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2023
verified customerVerified Customer
0
The service was great. The price was very costly The price is important to me.
Over priced the driver was great
AG
Ann G.
Smithfield, VA
Scion xB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2022
verified customerVerified Customer
Category: Service
Ann said they are really personable and whatever they say, they do, and on time.
Recommended
AM
ANTHONY M.
Smithfield, VA
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2022
verified customerVerified Customer
10
Browns 5 star service
Once again you guys and Patrick did a great job. I know a lot goes on behind the scenes that doesn’t get recognized but just wanted to say thanks again for all your good service! I’ll be back again soon.
MT
MARIE T.
Smithfield, VA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2022
verified customerVerified Customer
10
Excellent service
I recommend Brown’s Automotive.
GM
GEOFF M.
Smithfield, VA
Chevrolet Astro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2022
verified customerVerified Customer
9
Quick Turnaround
Brown’s Automotive got my vehicle in and repaired faster than I had anticipated. I am very pleased! TY
KB
Keith B.
Carrollton, VA
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2022
verified customerVerified Customer
Category: Service
Keith stated courteous, timely and very detailed, and overall good job.
Recommended
AM
ANTHONY M.
Smithfield, VA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2022
verified customerVerified Customer
10
Patrick was awesome to deal with
Browns did a great job. Thanks for the good work. I still need my oil change sticker changed though. Overall great job! Taking my Camaro to them next.
Verified Customer
Suffolk, VA
Nissan Armada
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2022
verified customerVerified Customer
10
Figured out the challenging problem
Had an issue that kept pulling a code that wasn't easily explained. Brown's found the source and was able to fix it with just a couple hours service charge. Great techs, great service all around. Thanks!
JB
JASON B.
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2022
verified customerVerified Customer
10
Outstanding service
Browns towed my vehicle twice for me as I was getting repairs at different locations. They were prompt, professional and competitively priced. I would highly recommend them for any towing or repair needs.
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