I paid for a part and labor to have it installed, but didn't receive an invoice for the part. I made repeated requests, both through E-Mail and by phone for it, and received no response by mail, but re-assurance by phone ( Pls. note that only certain documentation will be considered by State Farm Insurance for claims made, which was my attempt.). It was only when I filled out a similar review that I was contacted by Abel. He was understanding and managed to send me what I needed to complete my claim. I had mentioned during our conversation the possibility of either fraud or incompetence. He attempted to defend his staff members, and I stated " I won't tolerate fraud, but I will forgive incompetence." That's where I stand in this matter, and believe we're cool. Thanks Abel!

Original Review

04/11/2022

Service Type: Maintenance

Category: Service

Don't Cheat Customers

The experience was disappointing due to failure of staff to comply with customer request for service after job has been paid for.

ABEL O., Service Director from Bud Clary Hyundai responded on 04/12/2022 07:22 AM

Hello, thank you for taking the time to offer your feedback, I will be reaching out soon to discuss your experience.

Abel Oberbeck
Service Director
360.423.4321
abel.oberbeck@budclary.com

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