ReScore Reviews™ (10)
Yesterday I took my suburban in to have a broken passenger mirror repaired I told them it was loose, probably from vibrations. I was charged the normal troubleshooting fee. OK I get that.
The paperwork dishonestly states I told them something hit the mirror. I DID NOT. That allows them to collect a troubleshooting charge in a matter of minutes if not seconds. Feeling trapped I ordered the part.
Today I called Bud Clary Chevrolet to stop the order and get a refund. I was told there is a 30% restocking fee. I complained of the 30% charge and eventually I spoke to the service manager who was combative and rude. I explained my issues with being charged 30% restocking fee. He would not even discuss it, instead making it clear there would be no change. I then said it would cost him (the dealership) a customer. His response was don't threaten or blackmail me’. How he thinks that is one of life’s great mysteries. If a customer can’t say they will not do future business as it is blackmail or a threat shows just how poor their customer service is. His next step was to hang up on me.
I called back, requesting to talk to the GM, out on vacation, and was connected with the same guy in service that had hung up on me. I called that out which he denied. I responded I did not believe that.
Again I tried to discuss the restock fee. He would not discuss it at all. I reminded him this is costing him (the dealership) a customer and that I would make this a problem for him. He became very agitated, raising his voice to say he would not be threatened or blackmailed. His last statement was ‘don’t ever threaten me again’, which can easily be seen as a threat in itself. He said he was hanging up and did. This is customer service? Maybe if you want an example of horrible customer service.
Bud, you have a problem in the service department, deal with it as you see fit.
Grant County, if you want to be treated poorly, be charged for work not done you can continue to do business with Bud. In my opinion that would be a huge mistake.
Hey Ronald, thanks for the love. We appreciate it! Hope to see you again sometime. Have a great weekend!
Hey Telisha, thanks for the kind review. We really appreciate it :)
Eventually I am going to go somewhere else who can seriously fix the issue. It's super annoying and I mean, C'mon...fix it already!
Hey Jeffrey, thanks for the review.
Hey Thomas, thanks very much for taking the time to give us this feedback. Have a great weekend!
Thank you for your feedback, we appreciate it. Hope to see you again sometime!
Thank you Douglas!
Hey William, thanks for the feedback. Glad that it helped with efficiently celebrating your Thanksgiving weekend! :)
Hey Clarene, thanks for taking the time to give us a review!
Hey Harold, thanks for the review! :)
Hey Lind, thanks for sharing your awesome experience with us we appreciate this sort of feedback very much!
We were promised a gas voucher but then were told we had to wait for the gas light to come on and then drive to the dealership and have them drive our car to the gas station to fill it up, very inconvenient.
The bank pre-approved our credit after a credit check but then we had to go through the same process again with the dealership.
This a redundant process that could have been solved with better communication between the dealership and the bank.
Hey Roni, thank you for your feedback we really appreciate it. Have a great weekend!
Hey Rhiannon, thank you for your feedback we really appreciate it.