Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1505 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 1.7499975/5rating 1.7499975rating 1.7499975rating 1.7499975rating 1.7499975
97% Would Recommend
97% Business Response
Latest Review 4 days ago

Reviews


CG
Chris G.
Kennewick, WA
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Chris said the service was good, and there were quality sales at this business. They did a very good job on the mechanic work they did. He appreciates their timely patience with him on making the payments.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 09/24/2018

We are very happy to hear that you had a good experience.  We appreciate you coming in and allowing us to work on your vehicle.  We look forward to servicing your vehicle in the future. 

Thank You

Mirko  Micic
 
509-783-8863

BC
Brent C.
Kennewick, WA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Brent said they always do a good job so he always takes work there.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 09/13/2018

We are happy to hear that you had a good experience.  We greatly appreciate your loyalty as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

BD
Barbara D.
Kennewick, WA
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Barbara said she has been coming here a long time and appreciates the prompt service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 09/07/2018

We are happy to hear that you had a good experience.  We value you as a customer and appreciate your loyalty.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DM
DALE M.
Burbank, WA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Nothing has changed. Have not been in for quite some time but was just like before great.
I had been a "regular" at USA for quite some time.
A couple of years ago my Nissan Titan was totaled in an accident while over on the coast. Someone crossed the centerline and hit it head-on.
Then 2 years ago this November we totaled the Nissan Altima in Richland.
This one was also not our fault but the vehicle was totaled.
Now after purchasing the new car we decided to come back to USA Brake/Auto.
Good to be back.
Mirko M., Owner from USA Brake and Auto Repair responded on 09/06/2018

We are very sorry to hear of your unfortunate circumstances.  However, we are very glad to have you back.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

JH
JULIE H.
Kennewick, WA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Brakes
Usa took care of my car. They providedexcellent service and good professional satisfaction on car. They do excellent work on your car. I recommend them highly. They also care if you're not satisfied with the job they do on car.
Just moved to this area, they will be my new go to car repair garage.
Mirko M., Owner from USA Brake and Auto Repair responded on 09/04/2018

We are so happy to hear that you had a good experience.  We strive to take care of all of our customers concerns in a timely fashion.  We thank you for giving us a chance to repair your vehicle again.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

IM
Isidro M.
Kennewick, WA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Isidro said the service is good.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/31/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

MM
Marvin M.
Richland, WA
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Marvin said that the service at this business was fine and good.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/31/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

ED
Ed D.
Kennewick, WA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Ed said the employees were very honest. They were thorough. They were very prompt. They provided very good service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/28/2018

We are happy to hear that you had a good experience.  We value you as a customer.

Thank You

Mirko  Micic
 
509-783-8863

BC
Bret C.
San Francisco, CA
GMC Rally
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Bret said the staff was super helpful, quick and friendly.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/28/2018

We are so happy to hear that you had a good experienced.  We appreciate your patience with the situation as it took longer than expected to get you back on the road.  We hope you continue on with safe travels.

Thank You

Mirko  Micic
 
509-783-8863

JD
Josh D.
Pasco, WA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Josh said the staff got him in and out. They fixed everything he needed them to fix.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/27/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

LS
Lynn S.
Kennewick, WA
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Lynn said the staff did a pretty good job and they were relatively fast.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/27/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

MN
Michele N.
Kennewick, WA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Michele said the staff are super friendly, and quick.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/27/2018

We are so happy that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

CW
Clark W.
Kennewick, WA
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Clark said this business seems to be honest about what they do. He owns a classic corvette and he trusts them with it.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/27/2018

We are so happy you trust us to work on your Corvette.  We try to send vehicles out in as good or better condition.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

JH
JULIE H.
Kennewick, WA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
The work they do.
Great service. Proffesional ANF friendly staff

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/20/2018
Tune-up
Did tune-up when it was picked up the check engine light was on and it hadn't been on before. The mechanic said he would fix it because he made a mistake. Kept taking it back to mechanic never had time to look at it. I just moved here from Tacoma. Was just looking for a good mechanic and it turned out bad.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/21/2018

Hello Julie

This is Wes at USA Brake & Auto Repair, I am the Service Manager and would love to complete the needed throttle body relearn that is needed to take care of the check engine light. As we performed the tune up at your request some times when cleaning throttle body vehicles need to be relearned. I had set up a 9am appointment with your son and he showed up at around 3pm so we rescheduled for that next friday and he didn't show up. as the relearn procedure takes 2-3 hours to perform we need the car here for a 4 hour window to complete this at no charge. I called your number tuesday morning at 8:15 am to get this resolved and left a message. Please call me at your earliest convienence to schedule your honda in.
Thank You
Wes Ducat

Mirko  Micic
 
509-783-8863
Mirko M., Owner from USA Brake and Auto Repair responded on 09/06/2018

We are happy we were able to resolve your problem.  We appreciate you coming in and letting us continue to service your vehicle.  We value you as a customer.  We also thank you for your service.

Thank You

Mirko  Micic
 
509-783-8863

RM
RYAN M.
Richland, WA
Toyota Camry Solara
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2018
Late for work
I made a 9 am appointment for just an oil change at least a week in advance. I had to be at work at 10 and I didn't even receive my keys until 10:10. Usually this place gets me in and out - so I'm on the fence about returning.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/20/2018

We are sorry to hear that you did not have a great experience.  Unfortunately sometimes we do run a little behind and we are sorry this affected you.  We were not aware that you had to be at work at 10.  We do hope you will return in the future and if we know you need to be somewhere at a certain time we will do everything in our power to get you there on time. 

Thank You

Mirko  Micic
 
509-783-8863

EM
Ester M.
Kennewick, WA
Buick Regal
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Ester said this business did everything she asked. They were good, courteous and got her in as fast as they could.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/23/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

BR
Bill R.
Kennewick, WA
Subaru Legacy Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Bill said the service was good, and the staff are friendly.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 07/31/2018

Thank you so much for being such a loyal customer.  We appreciate that you trust us with your automotive repairs.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

HY
Hector Y.
Pasco, WA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Hector said this business was awesome. He would recommend them.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 07/31/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

SF
Stephanie F.
Kennewick, WA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Stephanie said she has had no problems and the facility provided good service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 07/30/2018

We are so happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.


Thank You

Mirko  Micic
 
509-783-8863

CB
Chris B.
Kennewick, WA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Chris said the staff had him in and out quickly. The mechanics did a good overall job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 07/25/2018

We are happy to hear that you had a good experience.  We appreciate you trusting us with your automotive needs.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863