Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1528 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 1.7499975/5rating 1.7499975rating 1.7499975rating 1.7499975rating 1.7499975
97% Would Recommend
97% Business Response
Latest Review 3 days ago

Reviews


CB
Crystal B.
Kennewick, WA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Crystal said the business always provides good service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/16/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

JR
Judith R.
Kennewick, WA
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Judith said that she loves their service, that she absolutely trusts them with her vehicle. She also stated that she is disabled and they pick up and bring back her vehicle to her.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/14/2018

We are happy to hear that you had a good experience.  We are happy to help you any way we can and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

JB
JIM B.
Kennewick, WA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Oil change & Tire Royation
Done well and done fast! Always friendly
😎
Mirko M., Owner from USA Brake and Auto Repair responded on 11/09/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

YM
Yesica M.
Pasco, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Yesica said that the technician, Carlos, was very professional. He made her feel comfortable with the work that they were doing.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/14/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

Verified Customer
Richland, WA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Fast work and nice people
Get oil changes here. They are fast, good service, nice people.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/07/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

SJ
STACEY and PETE J.
Kennewick, WA
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Car service
I have a question- did you folks winterize the car with antifreeze? I did not see that mentioned on the invoice. Please let me know, Thanks Stacey Johnson
Mirko M., Owner from USA Brake and Auto Repair responded on 11/06/2018

Hello Stacey, as a matter of fact we did test your Coolant and it tested to -52 degrees.  We also performed a Coolant Flush at your previous service so there is no need to worry about your Coolant.  Your vehicle is in excellent condition.  Thank you so much for being a loyal customer.  We appreciate you.

Thank You.

Mirko  Micic
 
509-783-8863

DM
Daniel M.
Kennewick, WA
Nissan Frontier 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Daniel said that they were very courteous and they did everything they said they were going to do.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/02/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DC
Dora C.
Connell, WA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Dora said the business provided good customer service, they were attentive, and the timing was good.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/02/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DH
Delores H.
Kennewick, WA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Delores said the business was efficient and quick. They got her in and out which she appreciated.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/29/2018

We are so happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You
Rachel

Mirko  Micic
 
509-783-8863

BS
Bea S.
Kennewick, WA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Bea said this business was very good and helpful. They gave her a ride home and back to get her vehicle.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/29/2018

We are so glad you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DR
DAVID R.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Quick and efficient
My car is very old and required special antifreeze. They did a complete flush and refill. On the way home had a breakdown, totally unrelated to the antifreeze replacement. Called and they came to the site and had a tow truck on the way. Part is on order and they will do the repair.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/25/2018

We are very happy that you came in and let us service your beautiful vehicle.  It is unfortunate that  you had a breakdown.  We will get your car back to you as soon as we can.  We look forward to working with you!

Mirko  Micic
 
509-783-8863

SE
SHARON E.
Richland, WA
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Great work!
USA Brake and Auto has been servicing my car for 3 years. They always let me know when maintenance work needs to be performed specifically for my make and model. Easy to deal with and always at a fair price.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/22/2018

We appreciate your loyalty as a customer.  We are happy we were able to address all your needs and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DM
DOUG M.
Kennewick, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Another Constructive Visit
Took the van in for the winterization prep and routine maintenance. All went well and the van continues to roll, thanks to USA Brake & AR!
Mirko M., Owner from USA Brake and Auto Repair responded on 10/22/2018

We are happy to hear that you had a good experience.  We appreciate your loyalty and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

EH
ELAINE H.
Pasco, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Friendly staff
They are very good at the business and know their business of automotive repair.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/22/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

KD
KENT D.
Kennewick, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
goos service
good servive
Mirko M., Owner from USA Brake and Auto Repair responded on 10/17/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

BE
BRADLEY E.
Kennewick, WA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Good work
If you want it done right bring it to usa brake and auto repair
Mirko M., Owner from USA Brake and Auto Repair responded on 10/15/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

BD
Bruce D.
Kennewick, WA
GMC Canyon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Bruce said he received good service, good communication, and he will be back for the next service needed. They call first if there is any additional parts needed.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/23/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

KK
KAY K.
Richland, WA
Suzuki XL-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
My Suzuki XL7
I brought my car in because the service engine light was on. Wes and his team did a check to find out what was wrong with it. I needed to have the ERG valve replaced. Wes took the time to explain every thing that need to be done to fix the problem and gave me a estimate on the cost. I am very pleased with the service and quality of work done at USA Brake and Auto. Thank You to the whole team.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/10/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future. 

Thank You

Mirko  Micic
 
509-783-8863

RM
RYAN M.
Kennewick, WA
Toyota Tacoma
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2018
Helpful, but too expensive for a neighborhood shop
Was happy about the struts install, but your mark up on parts is borderline robbery and the cost estimate of $680 on new front brakes was about $200 more than it should have been even considering a %50 profit margin. The new rotors you tried to sell me I easily had turned and there was nothing wrong with them. Cost $40 and new Toyota pads where $66. Did the whole job bye myself in 3 hours and never did brakes before. Next time I do brakes I’ll do them in 2 hours. But the price quote I got, forced me into doing it. You maybe driving the average customer away. Just a thought. However your shop is friendly
Mirko M., Owner from USA Brake and Auto Repair responded on 10/10/2018

Thank you for coming in and having the shocks installed on your vehicle.  We apologize about the miscommunication on brake part pricing.  When the owner gave a quote on your brakes he quoted industrial pads and rotors based on your request.  The standard pads and rotors we generally quote fall in line pricewise with the parts that you did purchase.   We thank you for coming in and trusting us to service your vehicle.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

FF
FRANK F.
Kennewick, WA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Great service!
They go above and beyond to make sure you are completely satisfied with your service.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/08/2018

We are happy to hear that you had a good experience.  We very much appreciate your patience the last time you were in.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863