Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1464 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.8571429/5rating 1.8571429rating 1.8571429rating 1.8571429rating 1.8571429
97% Would Recommend
97% Business Response
Latest Review 5 days ago

Reviews


DH
Daniel H.
Washington
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Daniel said it took awhile longer to get in, but once he got in, it was relatively quick.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are sorry it took so long to get an appointment.  We appreciate your patience with us.  We hope that we can continue to service your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

BR
Bill R.
Kennewick, WA
Subaru Legacy Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Bill said the staff treated him well. He said Rachel was really nice and she knew what she was doing.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

Bill we absolutely appreciate your loyalty as a customer for all these years.  Thank you so much for your patience with the process.  We look forward to servicing your vehicles in the future.

Thank You

Mirko  Micic
 
509-783-8863

KM
Kathleen M.
Pasco, WA
Suzuki Grand Vitara
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Kathleen said the business provided her vehicle with good service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

Anonymous avatar
Verified Customer
Richland, WA
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2018
Oil change
Good service and explanation of the work that needed to be done.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

RM
RICHARD M.
Kennewick, WA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
AC service
Great service. Communication is key with great service and USA Brake and Auto kept me up to date on everything, allowing me to make decisions and making me aware of costs. Friendly and helpful crew. Thanks again.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future. 

Thank You

Mirko  Micic
 
509-783-8863

KL
Kane L.
Washington
Dodge Charger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Kane said the staff made things easy and were done pretty quickly.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

WA
William A.
Kennewick, WA
Buick Rendezvous
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
William said the customer service experience was great, and the repair worked out good.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

TM
Tanya M.
Kennewick, WA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Tanya said she was from out of town and this business worked with her. The lady at the counter had really good customer service. They were very helpful.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are so happy we could help you out.  Thank you for trusting us to service your vehicle.  We hope you traveled safe.

Thank You

Mirko  Micic
 
509-783-8863

TM
TAHAR M.
Richland, WA
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Efficient, friendly, and reliable.
This shop is managed on a daily basis by a small group of people who care about their customers and the quality of their services.
Mirko M., Owner from USA Brake and Auto Repair

We sincerely appreciate your kind words and your loyalty as a customer.  We look forward to servicing your vehicle in the future. 

Thank You

Mirko  Micic
 
509-783-8863

JG
Javier and Mary G.
Weston, OR
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Mirko Micic
Thank you Mirko! The service was great. Fast and well done. Friendly and allways quick.
Thank You
Mirko M., Owner from USA Brake and Auto Repair

We are so happy you had a good experience.  We appreciate your loyalty as a customer.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

FA
Fransico A.
Kennewick, WA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Fransico said the business has really good service and he has a good relationship with them.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We appreciate you giving us a chance to service your vehicle.  We look forward to working with you in the future.

Thank You

Mirko  Micic
 
509-783-8863

DF
DARWIN F.
Kennewick, WA
Chevrolet Avalanche
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Great work
Service tech was really well versed and knowledgeable about what needed to be done. It was nice to be able to talk directly to him. Thanks Murico.
Mirko M., Owner from USA Brake and Auto Repair

We are always happy to see you.  We appreciate your loyalty and look forward to many more years servicing your vehicles.

Thank You

Mirko  Micic
 
509-783-8863

EV
Efrain V.
Pasco, WA
Chevrolet Colorado
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Efrain said the employees were nice and explained everything. He will be back for future repairs.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We appreciate you coming in and giving us a chance.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

LS
Larry S.
Kennewick, WA
Chevrolet El Camino
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Larry said the service was great.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.   We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

EM
EMMETT M.
Richland, WA
Toyota Venza
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Oil change
I had an appointment, and everything proceeded as expected.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience. We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

TA
Tim A.
Pasco, WA
Chevrolet Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2018 Category: Service
Tim said the employees were helpful, but they tried pulling off his brake drum by hitting it repeatedly until realizing there was a bolt that they hadn't taken off. He doesn't know if they are trust worthy employees who know what they are doing.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

You are correct we do apologize for that.  The issue has been addressed with our entire crew.   We hope that you will give us another chance in the future. 

Thank You

Mirko  Micic
 
509-783-8863

JP
JIMMY P.
Kennewick, WA
Nissan Armada
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Great Visit!
Rachel is courteous, professional and friendly. The service is prompt and meticulous. Mirco has a good customer service team!
Mirko M., Owner from USA Brake and Auto Repair

Jimmy we appreciate your years of loyalty. We look forward to servicing your vehicles in the future.  Thank you for continuing to allow us to service your vehicles.

Thank You

Mirko  Micic
 
509-783-8863

PM
PAT M.
Kennewick, WA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Replace Oil Pan and did a great job
Excellent work high quality at a competitive price
Mirko M., Owner from USA Brake and Auto Repair

We greatly appreciate your loyalty over the years Pat.  Thank you for continuing to allow us to service your vehicles. 

Thank You

Mirko  Micic
 
509-783-8863

V
Valued Customer
Kennewick, WA
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Diesel service
Wes fit me in for a quick oil and lube between trips. Even with short notice they took time to do an inspection, made recommendations, and ready to schedule my next appointment.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We appreciate you coming in and giving us a chance to service your vehicle.  We look forward to doing more business with you in the future.

Thank You

Mirko  Micic
 
509-783-8863

AG
Agustin G.
Mesa, WA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Agustin said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863