Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1649 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 1.7499975/5rating 1.7499975rating 1.7499975rating 1.7499975rating 1.7499975
97% Would Recommend
97% Business Response
Latest Review 6 days ago

Reviews


KK
Kirsten K.
Kennewick, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Kirsten said that they have satisfactory service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/20/2019

Thank you for choosing us to service your vehicle. We value you as a customer and look forward to working with you in the future.

Thank You

Mirko  Micic
 
509-783-8863

JR
JON R.
Kennewick, WA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2019
Great Service
Prices are reasonable, they stand behind their work, and they work hard to meet immediate needs.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/05/2019

We appreciate the kind words.  We value you as a customer and look forward to servicing your vehicle in the future.


Thank You

Mirko  Micic
 
509-783-8863

V
Valued Customer
Kennewick, WA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019
Prompt, and accomodating.
We were able to drop the truck off after hours, and pick up the same the following night. no issues.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/05/2019

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

CN
CHRISTINA N.
West Richland, WA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019
Honest and forth right thru and thru.
Rather than just repairing they try to look out for the best interest of the customer and give you options with no pressure.
Mirko M., Owner from USA Brake and Auto Repair responded on 04/03/2019

Thank you for the kind words.  We appreciate your loyalty to us and your patience.  We look forward to working with you in the future.

Thank You

Mirko  Micic
 
509-783-8863

DL
Dave L.
Kennewick, WA
Subaru Legacy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2019 Category: Service
Dave said the vehicle service went fine.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 03/25/2019

We are happy to hear that you had a good experience.  We thank you for your years as a customer.  We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

JE
Janice E.
Kennewick, WA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2019
Car service
Our car is running exceptionally good for its many miles thanks to USA Brake & Auto Repair. We thought we needed a new water pump, but after the car was inspected, the leak was coming from the timing cover casket. Since this work required tearing the car apart, we had USA put in a new timing chain and water pump. Enterprise car rental gave us a discount with using USA Brake for our repair service. USA Service Manager and Assistant were most helpful. Great experience.
Mirko M., Owner from USA Brake and Auto Repair responded on 03/04/2019

Thank you for the kind words.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

CN
CHRISTINA N.
West Richland, WA
Nissan Versa Note
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2019
Knowledge of the people in the front.
The personel care and are knowledgable, and are willing to find the quickest and most cost effective way to help their clients be back on the road in their better running auto.
Mirko M., Owner from USA Brake and Auto Repair responded on 02/11/2019

Thank you so much for the kind words.  We appreciate you as a customer and look forward to working with you in the future.

Thank You

Mirko  Micic
 
509-783-8863

LS
Lynn S.
Kennewick, WA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Lynn said the staff did a pretty good job and they were relatively fast.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/27/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

EM
Ester M.
Kennewick, WA
Buick Regal
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Ester said this business did everything she asked. They were good, courteous and got her in as fast as they could.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 08/23/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

PK
Peter K.
Kennewick, WA
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Spoke with Renee. She said usually this business puts a sticker with the mileage in the dash and they didn't do that this time. She made an appointment so she wouldn't wait, but she ended up waiting for 50 minutes because there were a ton of people in there.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 07/09/2018

We are very sorry to hear about your experience.  We try very hard to stay on top of our appointments so that you don't have to wait too long. Unfortunately we do get a little behind sometimes.  We are also sorry we forgot to put a sticker in your window.  You can swing by any time and we will put on in for you.

Thank You

Mirko  Micic
 
509-783-8863

TH
Tino H.
Pasco, WA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2018 Category: Service
Tino said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 06/01/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future. 

Thank You

Mirko  Micic
 
509-783-8863

RA
Randy A.
Kennewick, WA
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Randy said the service was good.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 05/30/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DH
Daniel H.
Washington
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Daniel said it took awhile longer to get in, but once he got in, it was relatively quick.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 05/17/2018

We are sorry it took so long to get an appointment.  We appreciate your patience with us.  We hope that we can continue to service your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

Verified Customer
Richland, WA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2018
Oil change
Good service and explanation of the work that needed to be done.
Mirko M., Owner from USA Brake and Auto Repair responded on 04/30/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

MW
Megan W.
Kennewick, WA
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Megan said the employees couldn't get the right parts after she was told they could, so she ended up having to bring her vehicle in a couple more times.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 02/01/2018

We cannot apologize enough for the parts mix up.  Unfortunately sometimes we are at the mercy of our vendors.  You were great about the whole thing and we really appreciate your patience with us.  We hope to continue to do business in the future.  Thanks again for your understanding.




Mirko  Micic
 
509-783-8863

JK
Jerry K.
Kennewick, WA
Mercedes-Benz SL500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018 Category: Service
Jerry said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 02/01/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

LG
Leticia G.
Pasco, WA
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Leticia said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 12/11/2017

We are happy to hear that you had a good experience.  We appreciate your business and look forward to servicing your vehicle in the future

Thank You

Mirko  Micic
 
509-783-8863

TB
Tony B.
Kennewick, WA
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2017 Category: Service
Tony said he would recommend them.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/13/2017

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DN
DAVE N.
Kennewick, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2017
Tranny flush and oil change
Service was timely and well done. They were to change the cabin air filter but forgot to do it and I later was notified my model of car did not have a cabin air filter so all worked out well. Technician also showed me a problem I will have to address with my motor mounts. I appreciated their service and willingness to give me a very reasonable fee for the work done.
Mirko M., Owner from USA Brake and Auto Repair responded on 09/28/2017

We are glad to hear that you had a good experience.  We appreciate you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

CD
CLAYTON D.
Kennewick, WA
Kia Amanti
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2017
Best service.
I called in the morning, and received a appointment a hour and half later. My service was completed, with recommendations for future concerns. I was very impressed by how quickly my service was done.
Mirko M., Owner from USA Brake and Auto Repair responded on 07/31/2017

We are happy to hear you had a good experience. We look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863