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Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

600 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


JB
Jason B.
Plainville, CT
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/27/2015 Category: Service
Jason said his vehicle smells like chemicals ever since he picked it up from this business. The vehicle was vibrating when he drove off the lot. A few days later, he noticed a rattling noise under the vehicle. He has no interest in going back to the facility because the smell was unacceptable. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Charles B., Owner from Burhoe's Automotive Service Center responded on 01/30/2015

I was very disappointed to see this review, the smell was lubricant used to lube the throttle cable (a very costly repair otherwise). This vehicle left with several notes on the bill pertaining to tires that needed replacement ( the vibration ) and worn control arm bushings ( the rattle ). I spoke with the customer the day of service and he declined the work to address these problems.