Butch's Complete Car Care

Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

111 Reviews

98% Would Recommend
Latest Review about 3 years ago

Reviews


EC
Elle C.
Grand Rapids, MI
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2015
look at my transmission
First off, let me say that I have used Butch's in the past and was very satisfied - I don't know what is going on now: I took my car in today at 10am, because they told me I could bring it in any time. I called them around 2:40, and they told me that their transmission guy was out on a call so hadn't had time to look at it. Then 5pm rolled around, and I called again, and was told they were just looking at it now. I really would appreciate a phone call to let me know what is happening instead of me having to call. So now I have to await until tomorrow. Slight disappointment, and really want to be happy with this company. We shall see what happens, but no one said they would have to have my car over night.

DR
David R.
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2014 Category: Service
David said this business took care of him. He would like to come in so they can make an adjustment on his windshield wipers because they are not completing their arch.
This review was collected via phone interview by Customer Research Inc.

MH
Mary H.
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2014 Category: Service
Mary said this business does the best work. They are very thorough. She wants to thank them for their work.
This review was collected via phone interview by Customer Research Inc.

NG
Nate G.
Michigan
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2014 Category: Service
Nate said the service at business was okay. The quality of repair was not as he has to have the serpentine belt replaced again.
This review was collected via phone interview by Customer Research Inc.

KK
Kim K.
Grand Rapids, MI
Isuzu Rodeo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2014 Category: Service
Kim said the business got the services done in a fair amount of time.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Walker, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2014 Category: Service
Dan said he likes the staff at this business.
This review was collected via phone interview by Customer Research Inc.

RK
Ron K.
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2014 Category: Service
Ron said he had very good experience and this business has very good service.
This review was collected via phone interview by Customer Research Inc.

BT
Bill T.
Michigan
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2014 Category: Service
Bill said the service was good.
This review was collected via phone interview by Customer Research Inc.

RA
Rick A.
Michigan
Cadillac STS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2014 Category: Service
Rick said this business does a really good job. They picked his vehicle up from his home. When they were finshed they dropped the vehicle back off at his home.
This review was collected via phone interview by Customer Research Inc.

MH
Mort H.
Michigan
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2014 Category: Service
Spoke with Marilyn. She said they have always done right by her. They are ethical and moral.
This review was collected via phone interview by Customer Research Inc.

CZ
Cameron Z.
Michigan
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2014 Category: Service
Cameron said his vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

GB
Glenn B.
Rockford, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2014 Category: Service
Glenn said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Grand Rapids, MI
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2014 Category: Service
John said this business comes to pick up his vehicle for him, then drops it back off at his home after it has been finished, cleaned and washed.
This review was collected via phone interview by Customer Research Inc.

HZ
Heather Z.
Rockford, MI
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2014 Category: Service
Spoke with both Heather and Heather's husband. He said they are good people. She said they were fair, honest, knowledgeable and helpful.
This review was collected via phone interview by Customer Research Inc.

SN
Sean N.
Michigan
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2014 Category: Service
Sean said they were very friendly and he really appreciates how they took the time to understand what he was talking about.
This review was collected via phone interview by Customer Research Inc.

SV
Sean V.
Michigan
GMC Sierra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2014 Category: Service
Sean said this facility did good work for him.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
G/R, MI
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2014 Category: Service
Steve said this business has always been very informative and quick. They have always completed the work whether it was a major undertaking or a minor issue. They have clear communications and good prices.
This review was collected via phone interview by Customer Research Inc.

EP
Ester P.
Michigan
Pontiac G6
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2014 Category: Service
Ester said after she picked up her vehicle the only sound her radio made was static. They did not reset her clock, and she does not know how to do it herself. Her vehicle makes a sound when she turns to go into her driveway, she wonders if the sound is related to the new shocks they installed.
This review was collected via phone interview by Customer Research Inc.
Phil K. from Butch's Complete Car Care responded on 03/24/2014

Ester good morning ! this is Butch please contact me and I will reset your settings personally !616/363/9650


DS
Dave S.
Howard City, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2014 Category: Service
Dave said they treated him very nicely and they also explained everything to him. He stated he thought the price was fair as well.
This review was collected via phone interview by Customer Research Inc.

MW
Melissa W.
Michigan
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2014 Category: Service
Spoke with Pete. He said the service is personable, quick and done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 111 in total