Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

306 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


EC
Earl C.
Benson, NC
Chrysler 200
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Great service great folks!
Took my car in for oil change, tire rotation and balance. Service was great.
The tech noticed right away some extra vibration and told me he would like to check the motor mounts. I had noticed the vibration but didn't tell the tech. These guys notice everything. They are knowledgeable and capable.
Good experience.

SZ
Sonyia Z.
North Carolina
Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Sonyia said the staff was knowledgeable and efficient. They explained the services they had completed on her vehicle and answered all of her questions.
This review was collected via phone interview by Customer Research Inc.

HP
Holley P.
Birmingham, AL
Mitsubishi Outlander Sport
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Holley said the staff was really timely and accommodating. They were really fast and answered all her questions.
This review was collected via phone interview by Customer Research Inc.

CT
Craig T.
North Carolina
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Craig said the staff was good and friendly.
This review was collected via phone interview by Customer Research Inc.

SB
Shelton B.
North Carolina
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Shelton said he was not treated fairly.
This review was collected via phone interview by Customer Research Inc.

NH
Nathan H.
North Carolina
INFINITI G35 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Nathan said he was having problems with his vehicle and the mechanic fixed it right away.
This review was collected via phone interview by Customer Research Inc.

AE
Austin E.
North Carolina
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Austin said the business's service was fast and everything was good.
This review was collected via phone interview by Customer Research Inc.

AL
Alan L.
Garner, NC
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Excellent service
Bob and the staff are awesome. He takes his time to explain what is needed and does quality work.

DH
Dylan H.
North Carolina
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Dylan said the business always took care of him.
This review was collected via phone interview by Customer Research Inc.

LJ
Lee J.
North Carolina
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Lee said they did a good job.
This review was collected via phone interview by Customer Research Inc.

TJ
Tevin J.
North Carolina
Chevrolet Chevy Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Tevin said the service was done on time. He liked the price.
This review was collected via phone interview by Customer Research Inc.

MG
MIKE G.
Cary, NC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
People, great service
I've been using By and By Auto since I moved here 6 years ago. I'm 58 years old and have never found a place like this that really cares and don't kill you with cost. Extremely knowledgeable and the job gets done when they tell you .

LV
Lloyd V.
North Carolina
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Lloyd said the business does everything it can to make sure the service is completed.
This review was collected via phone interview by Customer Research Inc.

AK
Austin K.
North Carolina
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Austin said the business did a good job and they were very friendly.
This review was collected via phone interview by Customer Research Inc.

AD
Angelique D.
Clayton, NC
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Angelique said, the business is courteous, informative and they did a wonderful job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

DR
Don R.
Clayton, NC
INFINITI I35
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Just like a good neighor, By and By Auto Guys is always there.
In course of two consecutive days, By and By team of Mike, Jason, Bob and Cassandra diagnosed and remedied mine and my wifes cars on back to back days on short term notice. I continue to be impressed by their instant and in-depth diagnosis plus testing/confirmation of their remedy. When most shops would have concluded a replacement engine is required, they trenched deeper into the bowels concluding a more cost saving solution addressed the problem, saving me $$$$. Besides the big things, my take aways included little things such as the staffs warmth and hospitality and their engagement towards me from start to finish. Acknowledging I'm not astute in engine mechanics when explained, Cassandra, the office manager, broke it down for me. They addressed me and my needs like we'd been neighbors for years. Thanks guys!

SJ
Sueann J.
Raleigh, NC
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Sue Ann said the employees were great, wonderful, and kind. They were personable and prompt. It was a good value for the services she received.
This review was collected via phone interview by Customer Research Inc.

JL
Jimmie L.
North Carolina
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Jimmie said it was really good and they were honest about what he needed.
This review was collected via phone interview by Customer Research Inc.

JT
Jim T.
Clayton, NC
Mazda Tribute
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2018
Work was good but a little disappointed
The work on my 2003 Tribute was good but there was one issue or item overlooked which was the rear brakes that were replaced were not adjusted so they were not functioning when I drove the vehicle home. First time an issue has every happened. Other than that all was good.

JT
Jim T.
Clayton, NC
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Work on my Dodge Ram was good and complete with quality
The work on my Dodge Ram 1500 was good, complete and quality. No problems or issues with service and will bring it back again.

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