C & L Automotive & Towing Inc

Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

294 Reviews

96% Would Recommend
Latest Review 4 months ago

Reviews


BB
Bruce B.
Orange Park, FL
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2018 Category: Service
Bruce said the business took 3 days to do a 1 day job. However, he would still recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GT
Glenn T.
Jacksonville, FL
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Glenn said the work has always been good. A cable popped out after his last visit. So, he had to go back. They took care of the issue immediately. He was satisfied with the results.
This review was collected via phone interview by Customer Research Inc.

RT
Robin T.
Florida
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Robin said the staff always take good care of him. They were great and he appreciates them.
This review was collected via phone interview by Customer Research Inc.

LM
LINDA M.
Gainesville, FL
Subaru Forester (Natl)
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/03/2018
Oil change
I asked if they would put fluid in my back windshield wiper because it was empty. They said yes. They didn’t.

BS
Brandon S.
Florida
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Brandon said the business was very courteous and they finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TW
Toler W.
Jacksonville, FL
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2018 Category: Service
Toler said he called this business concerning a problem he is having with his vehicle, but they never got back to him.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Saint Simons Island, GA
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Robert said the service was the best.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
JACKSONVILLE BEACH, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
John said he called the staff at the last minute, and they had his vehicle fixed within two to three hours. He was very happy.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Florida
Toyota Tundra 4WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
David said the employees were helpful and friendly. He also said when he calls in, they know what he needs.
This review was collected via phone interview by Customer Research Inc.

AU
Adam U.
Jacksonville, FL
Dodge Sprinter
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Adam said they did everything quickly and they got it done the same day.
This review was collected via phone interview by Customer Research Inc.

JS
Jeremy S.
Florida
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Jeremy said the guys on staff were nice. However, he is not sure if they correctly diagnosed his vehicle.
This review was collected via phone interview by Customer Research Inc.

AP
Andy P.
Florida
Saturn SL
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018 Category: Service
Andy said he called and asked this business if they could tow his vehicle 6 miles to their facility, and they said it would cost him $70. He called Triple A, who towed it for free. They gave him a quote for what was wrong with his vehicle and how long it would take to fix it. He did not agree with the quote, so he did not have them do the work. They charged him $112 for the diagnostic. Because they were flushing the air conditioner to do the repair, they had to put it back in and add antifreeze. He does not know why they were flushing the air conditioner unit to repair the oil pump, but they said it would take 2.9 hours to repair, and he could have it done in 20 minutes. He would not recommend them for service based on his experience.
This review was collected via phone interview by Customer Research Inc.
Chuck H. from C & L Automotive & Towing Inc responded on 01/17/2018

DEAR MR. PURNELL WE ARE VERY SORRY THAT YOU FEEL THIS WAY ABOUT YOUR EXPERIENCE AT OUR SHOP.  IN REGARDS TO YOUR $112 DIAGNOSTIC CHARGE. WE DIAGNOSED YOUR WATER LEAK AND FOUND THAT YOUR WATER PUMP WAS LEAKING, YOU WERE INFORMED OF THE CHARGE TO PERFORM THE WORK USING STANDARD MITCHELL LABOR TIME OF 2.0 HRS, WHICH YOU AGREED TO FOR US TO PERFORM THE WORK. YOU WERE NEVER TOLD THE TECHNICIAN COULD HAVE IT DONE IN 20 MIN. THAT WAS YOUR STATEMENT TO US. SHORTLY AFTER APPROVING THE WORK YOU CALLED BACK AND SAID TO STOP. AT THIS TIME THE TECHNICIAN WAS ALREADY REMOVING FREON FROM THE AC SYSTEM. YOU WEREN'T CHARGED FOR THE DIAG. YOU WERE CHARGED FOR THE EVAC AND RECHARGE OF THE SYSTEM, WHICH SHOULD HAVE BEEN MORE THAN WHAT YOU WERE CHARGED. AGAIN WE ARE VERY SORRY THAT YOU FEEL THIS WAY ABOUT YOUR EXPERIENCE, AND HOPE TO MAYBE HAVE ANOTHER CHANCE TO EARN YOUR BUSINESS


AK
Al K.
Ponte Vedra, FL
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Al said customer service at this business was incredible. He stated he appreciated how staff made him feel. They provided outstanding service to his vehicle.
This review was collected via phone interview by Customer Research Inc.

IO
Immanuel O.
Florida
Dodge Intrepid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Immanuel said the business was prompt. They helped him with the towing of his vehicle, and got there on time. He says he would recommend the business for the towing service. He has not tried their other services. He thanks the business for helping him out.
This review was collected via phone interview by Customer Research Inc.

BW
BEN W.
Ford Club Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Fantastic work and pricing
Chuck and his staff have always done an excellent job, the prices are fair and the work is always right!

CW
Carlton W.
Fernandina Beach, FL
Chrysler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Carlton said he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

CT
Chris T.
Florida
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Chris said the business did a really good job and fixed everything the first time.
This review was collected via phone interview by Customer Research Inc.

LM
Leanne M.
Callahan, FL
INFINITI QX4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Leanne said the people at this business are good people, and do good work.
This review was collected via phone interview by Customer Research Inc.

PP
Paul P.
Florida
Mercedes-Benz 560SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Paul said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

AH
Adam H.
Florida
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Adam said the employees were very nice. They were knowledgeable and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.