Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

4743 Reviews

ReScore Reviews™ (58)

ReScore
Overall Rating 4.6034466/5Overall Rating 4.6034466/5Overall Rating 4.6034466/5Overall Rating 4.6034466/5rating 4.6034466
Original
Overall Rating 1.9122763/5rating 1.9122763rating 1.9122763rating 1.9122763rating 1.9122763
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
San Jose, CA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Fast & Clean
Fast & Clean

AC
Adrian C.
Newark, CA
2015 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Capital Hyundai Gets It Done.
Took my car in for service. Short while later, my engine blew. Turns out i was missing 3 quarts of oil. When i called Capital and informed them of what happened, they did everything to accommodate me. They gave consist updates on what was going on, where things stood, and provided pictures of everything. It sucked that my engine blew and that I somehow was missing 3 quartz of oil, but rather than saying it wasn't them, they took my car in and got to work on it right away. Honestly, that to me was great. Since then, my car has been great but huge shout out to Jonathan over there. Kept me updated on everything.

TM
Thomas M.
Redwood City, CA
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Great Service
Nice people, great service

JK
James K.
San Jose, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
good
good

JC
James C.
San Jose, CA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Customer Service
I dropped my car off the night before my service appointment with a request to please call me when my car was checked in. The service representative called me promptly in the morning to go over my service needs. He called me back at around noon with an update and to let me know my car was ready for pick up. Really appreciate the attentiveness by the service rep and the team at Capitol Hyundai.

BK
Bree K.
Aptos, CA
2016 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Fast, courteous and accommodating.
I took my Equus in for a routine servicing. As always, I was treated very well by all staff. I'm a believer in Hyundai and will continue to recommend buying from Capitol Hyundai to friends, family and co-workers.

Cheers!

JZ
Jose Z.
San Jose, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Excellent customer service and place.
Since I got my Hyundai Elantra, I started to enjoy the Hyundai Family. I don’t know how the other dealers are but, at Capitol Hyundai you are going to find excellent people giving excellent customer service from start to the end. Usually there are just a couple of good people, but here, you can go with anyone and the service is practically the same. Again... I’m happy with my Elantra and happy with all Capitol Hyundai people...
Thanks!!!

LF
Lauren F.
San Jose, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Jonathon was great!
I had some pretty bad experiences in the past at this dealership. Jonathan helped me out this time and was wonderful. I will return back to this dealership as long as he is working there.

JM
John M.
San Jose, CA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Service experience
This was consistently the best service experience. Very accommodating staff, professional and courteous human interaction.
Absolutely loved it.

CV
Chi V.
San Jose, CA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
The staff are helpful and friendly
Yes, the services were good, staff also friendly and provided what you need,
RALPH E N., service manager from Capitol Hyundai responded on 09/24/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

JH
Josette H.
Santa Clara, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Excellent customer service every time!
Excellent customer service every time. Whether I am calling to the business or in-person, I have always received a friendly welcome and been treated professionally.
RALPH E N., service manager from Capitol Hyundai responded on 09/24/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
Stockton, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Service team great
Service team great, waiting area comfortable
RALPH E N., service manager from Capitol Hyundai responded on 09/24/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

KC
Karen C.
Monte Sereno, CA
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Excellent service
Major work done on car. Henry was helpful suggesting contact insurance company. The insurance company did pay for the comprehensive damsge to the car.
RALPH E N., service manager from Capitol Hyundai responded on 09/24/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

LK
Linda K.
Redding, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Have a manager contact me 5302151848 Linda Krider
About service, did recall work just fine. BUT missing item after service. NICE! TRUST?
RALPH E N., service manager from Capitol Hyundai responded on 09/24/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

TS
Tina S.
Morgan Hill, CA
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
nice people/quality service
Definitely will come back here again. The service department is full of really nice people and the process is always smooth and seamless.
RALPH E N., service manager from Capitol Hyundai responded on 09/24/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Just an FYI. we are looking for 5 stars. In Hyundai eyes , a 4 star is a failure.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

LP
Luba P.
Campbell, CA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Thank you Ken Nguyen
Ken Nguyen from Capitol Hyundai helped me out when my vehicle's starter went out and the car wouldn't start. He worked with me to put me in a rental and made sure everything was taken care of. Thank you Ken!!!!
RALPH E N., service manager from Capitol Hyundai responded on 09/24/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
Cupertino, CA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Oil Change and 60,000 miles Maintenance
Fast, job done early.
RALPH E N., service manager from Capitol Hyundai responded on 09/21/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

AA
Arun A.
San Jose, CA
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Very good dealership and car service center
Brought my vehicle in for 4th prepaid service on Saturday afternoon and was out in an hour. Capitol Hyundai did a great job as they always do. Appointments need to be made a month in advance to grab weekend slots but otherwise the whole process is a breeze. Service personnel are very helpful and greet me each time.
RALPH E N., service manager from Capitol Hyundai responded on 09/21/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

JL
Julie L.
San Jose, CA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
The best!
I’ve been taking my vehicle to Capitol Hyundai for service since I purchased it in 2011. From the moment I make the appointment by telephone until I walk out once the work is complete, I have received top quality service!
RALPH E N., service manager from Capitol Hyundai responded on 09/21/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
Gilroy, CA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great place to go
The staff is always friendly! Feels like we are visiting friends!
RALPH E N., service manager from Capitol Hyundai responded on 09/21/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705