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Capitol Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,968 Reviews)
71
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Score Details

5 stars
80%
4 stars
10%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
273
Total ReScores™
4.8
ReScore™ Average
71
Net Promoter Score ®

Business Details

About

Capitol Hyundai is a proud member of the Del Grande Dealer Group. We are located in San Jose, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment! Capitol Hyundai is a proud member of the Del Grande Dealer Group. We are located in San Jose, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(408) 340-7321
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Pacific Time (US & Canada)
1050 Capitol Expressway Automall San Jose, CA 95136
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,968 Reviews)
Write a Review
Recent Reviews
MM
gravatar
Monica M.
San Jose, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2022
0
Category: Service
Poor Customer Loyalty
My daughter and I have had Hyundai cars since 2013. Then with this last purchase I have had issue after issue. The first time I took my car in for the first service and a hose had to be replaced. Luckily that same day I was put in a loaner and then went back after two days and all was done. Second time, my car was making a lot of noise and I took it to the dealership right away. All was different this time. I was told to leave the car and I’d get a call the next day but no call. I was never given an explanation of the problem, my concerns were never addressed and I never got a rental. I didn’t get my car back till over a week after I dropped it off. Now I’m having another issue and all I’ve received is the run around. I have to leave the car for 7 to 10 days without a rental and then who knows how long it will take to fix it. All this should not be happening. The car is 2 years old, I drive it less than 20 miles on weekdays and only 15 miles for church on the weekends. I was given a LEMON! Make it right Hyundai!
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