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Cardinaleway Hyundai Of El Monte

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(793 Reviews)
67
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
72
Total ReScores
4.8
ReScore Average
67
Net Promoter Score ®

Business Details

About

Patriot Hyundai of El Monte is located near the 10 and 605 Freeways. We are here to help with all of your vehicle needs. Call today to schedule an appointment with one of our friendly service advisors, or visit us online to schedule services on our website. Patriot Hyundai of El Monte is located near the 10 and 605 Freeways. We are here to help with all of your vehicle needs. Call today to schedule an appointment with one of our friendly service advisors, or visit us online to schedule services on our website.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(626) 534-0288
No Business Hours Provided

Business Hours

* No Time Zone provided
3462 N. Peck Road El Monte, CA 91731
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(793 Reviews)

DH
gravatar
DAVID H.
Pasadena, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2023
verified customerVerified Customer
2
Category: Service
Short staffed
Seems like They have cut so much staff to make up for the built in maintenance costs as part of vehicle purchase

30 mins for service advisor to even greet you for your scheduled appt

20 mins to go thru sales pitch and get car checked in

3 hours to get oil changed for 15k service - this is with an appt

No Uber or driver service on weekends so you are stuck there in a minimalist waiting area

Car sat for 45mins after being brought up to be picked up while they tried to find the paperwork for I had to got tell service agents my car had been sitting there for +30mins outside

They don’t wash cars after service anymore due to covid cutbacks yet but wasn’t covid a few years ago?

The Glendora cardinale sales guys tell you that everything for maint is covered except for tires and interior cabin filter when you purchase the car. When you bring it to their sister dealer for service they try to sell you maintenance that is not included in the Hyundai covered maintenance program at such high prices.
LUIS V. from Cardinaleway Hyundai Of El Monte responded on 11/01/2023 02:59 PM

Hi David,
Alllow me to apologize fot the lack of exceptional service that you receieved from our Team. We strive to leave all of our clients with a positive lasting impression but admit that we do make mistakes at times. I would like to discuss your situation more in depth so please feel free to contact me.

Regards,

Luis Vivar
(909) 305-3146
(626) 597-9017

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