Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

330 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
98% Would Recommend
Latest Review over 3 years ago

Reviews


WC
Walter C.
Brentwood, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2015
Emergency repair
Our clutch master cylinder failed and we were stuck. AAA towed us to Carothers and they performed an analysis on the situation, called me and together we determined a course of action. They made the repair and Austin did an excellent job of communicating throughout the process.

MR
Mark R.
Franklin, TN
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2015 Category: Service
Mark said they did a good job except there is still a shake from when they balanced the tires. As soon as he gets time, he will take the vehicle back in.
This review was collected via phone interview by Customer Research Inc.

VY
Vincent Y.
Franklin, TN
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2015 Category: Service
Vincent said everything was taken care of quickly and simply.
This review was collected via phone interview by Customer Research Inc.

EF
Eric F.
Franklin, TN
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2015 Category: Service
Eric said the business was quick and honest. The price was good and the business was able to get everything done.
This review was collected via phone interview by Customer Research Inc.

BF
Brea F.
Brentwood, TN
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2015 Category: Service
Brea said she called this business and got an appointment for the next day. They had her in and out within 30 minutes while she was there.
This review was collected via phone interview by Customer Research Inc.

LS
Lonnie S.
Antioch, TN
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2015 Category: Service
Lonnie said the problems at this business were not fixed because they could not handle it. He would refer them to someone who needs normal service.
This review was collected via phone interview by Customer Research Inc.

CL
Christian L.
Chapel Hill, TN
Pontiac Sunfire
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2015 Category: Service
Spoke with Benjamin. He said his brother spoke very highly of this business but they did not get all of the kinks out of the vehicle.
This review was collected via phone interview by Customer Research Inc.

MO
MIKE O.
Franklin, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2015
Great service and friendliness!!
Second time there, same great service as the first, will be back.

ET
EDDY T.
Spring Hill, TN
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2015
Quick service at a good price
They did a great job in one day. They did it at a great price and let us know before they did any work.

AW
Ashley W.
Franklin, TN
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2015 Category: Service
Ashley said they were awesome.
This review was collected via phone interview by Customer Research Inc.

KH
Kevin H.
Brentwood, TN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2015 Category: Service
Kevin said the business provides fair prices.
This review was collected via phone interview by Customer Research Inc.

WB
Waymond B.
Franklin, TN
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2015 Category: Service
Waymond said he had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.

DK
DIANE K.
Franklin, TN
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2015
friendly, professional,
the thing I like best, is there is no pressuring to do work that is not necessary

DW
Dorothy W.
Murfreesboro, TN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2015 Category: Service
Dorothy said she was really impressed with this business. She was stuck on the highway and this business towed her to their facility. They tried to help her out. The problem turned out to be electrical and they could not help. She wants to thank them for all they did and tried to do for her.
This review was collected via phone interview by Customer Research Inc.

JT
Janice T.
Franklin, TN
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2015 Category: Service
Janice said the business did a good job at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Franklin, TN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2015 Category: Service
Jim said this business did what they said they were going to do at the price they said.
This review was collected via phone interview by Customer Research Inc.

MO
MIKE O.
Franklin, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2015
Service, friendly and I feel honesty about what needs done to my vehicle
Very pleased with the service, I felt they advised me properly and did what was needed

JH
Jim H.
Franklin, TN
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2015 Category: Service
Jim said he gets good service there.
This review was collected via phone interview by Customer Research Inc.

CN
Chazz N.
Franklin, TN
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2015 Category: Service
Chazz said he has been dealing with them for over 15 years and have always done very well.
This review was collected via phone interview by Customer Research Inc.

TS
TIM S.
Franklin, TN
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2015
Responsive Service
I appreciate Austin's responsiveness and the team's customer service.