Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95
4.9

( 515 Reviews )

100% Would Recommend
Latest Review 1 day ago

Reviews


TC
Todd C.
Grand Rapids, MI
Chevrolet Express Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Todd said they are always prompt getting his vehicle in.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Grand Rapids, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019
Highly recommend!
I’ve tried many other places and they all charge just to get my car looked at and are pretty expensive, and the ones that don’t have poor service! Cascade automotive checked my car quickly for free, communicated very well, gave great service, and was very generous with prices! I will definitely be going back!

MT
Mark T.
Ada, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019
Service
Service means many things to many people. Cascade Auto delivers more than one meaning of service. They make your problem theirs in order to quickly diagnosis and repair, Service. They get you in the first appointment available and have a phone call to you early in the process so you can decide whether the repairs are needed vs wanted, Service. They return your vehicle in the minimal time necessary so you are back on the road without inconvenience, Service. And they know you and your schedule so they make accommodations that meet your needs, not theirs, Service. Thanks Jeff and Adam.

MQ
Mearl Q.
Ada, MI
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019
Air conditioner
They replaced my air conditioner condenser and returned my vehicle same day. Very friendly and professional.

Verified Customer
Grandville, MI
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2019
Great Service!
The onsite scheduling is fantastic.

SN
Steve N.
Grand Rapids, MI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Camry Oil Change
Honest, professional and courteous service.

BT
Bob T.
Ada, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
CASCADE AUTO SVC IS THE REAL DEAL!!!
Honesty, integrity, clear concise communication understandable in layman’s language since I’m not a mechanic,. With what’s gone bad with the car. and absolutely fair prices!!!

JD
John D.
Grand Rapids, MI
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
They care so much for you and your car. They treat you like family and are always honest and up front about pricing.
They care so much for you and your car. They treat you like family and are always honest and up front about pricing.

AR
Andy R.
Grand Rapids, MI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Great service .
The have great service and never do work that doesn't need to be done. Very trustworthy.

JH
Jim H.
Ada, MI
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
Oil change
Done promptly at a good price

Verified Customer
Grand Rapids, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Helpful and honest!!
Felt there were other charges they could have made but they said unnecessary.

RS
Rob S.
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
Great Customer Service
I appreciated their customer service as well as flexibility in getting our Jeep repaired.

SV
Steve V.
Grand Rapids, MI
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Well trained staff and excellent scheduling with quality results.
Jeff and his staff are the most customer focused automotive repair facility in the Grand Rapids/Cascade area. In the many years I have had my vehicles repaired by his team, I have never been disappointed with the service.

SF
Scott F.
Ada, MI
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Great staff who are friendly and trustworthy
Great staff who are friendly and trustworthy

ST
Stacey T.
Michigan
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Stacey said the staff were very accommodating and let her drop the vehicle off.
This review was collected via phone interview by Customer Research Inc.

TT
Tracy T.
Grand Rapids, MI
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Tracy said that the place was nice, efficient and cost effective.
This review was collected via phone interview by Customer Research Inc.

DD
Duff D.
Grand Rapids, MI
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Lot
One more car to go

Verified Customer
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Excellent, quick service.
Great explanation of vehicle needs. Reasonable prices.

CH
Chuck H.
Grand Rapids, MI
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Chuck said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JM
Jake M.
Ford Transit Connect
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
Excellent service
Very knowledgeable, reasonable, and honest.
Always an excellent experience at Cascade Auto