Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

518 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


TD
Theo D.
Florida
Mitsubishi Endeavor
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2018 Category: Service
Theo said his experience with this business was average but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

TD
Theo D.
Florida
Chevrolet Suburban
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/23/2017 Category: Service
Theo said the staff did not provided quality work and he was not happy with their service.
This review was collected via phone interview by Customer Research Inc.
Rebecca S. from Cedar Hills Tire & Auto Care responded on 11/13/2017

On Sept 18 we replaced the transmission. New, from the dealer. On Oct 16 the Suburban was brought in on a wrecker, the shift cable had broken. Customer felt that since it was related to the transmission, he should not have to pay for the repair. We tried to explain that the shift cable was a completely separate part that had nothing to do with the transmission itself.  When his vehicle was brought in, we got to it immediately and he was able to get back to work. We're sorry that Theo did not understand the work was not related and that a vehicle, with 300K miles on it, anything can break at any time.


MT
Margie T.
Florida
Pontiac Bonneville
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2014 Category: Service
Spoke with Maggie. She said she has had several incidents with this business where they have not been very polite to her personally, even though they always are to her grandmother.
This review was collected via phone interview by Customer Research Inc.

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