Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1037 Reviews

99% Would Recommend
Latest Review about 1 month ago

Reviews


JC
Joshua C.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Collision
Joshua said the person that prepared his estimate forgot to order and install a minor part.
This review was collected via phone interview by Customer Research Inc.

DH
Dale H.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Collision
Dale said he has a good experience every time he deals with this business. He was very pleased with the quality of the repair. It was a small job. He dropped the vehicle off the night before, and it was ready by noon the next day.
This review was collected via phone interview by Customer Research Inc.

RT
Ron T.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Collision
Ron said they did great a job.
This review was collected via phone interview by Customer Research Inc.

TM
Thelma M.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Collision
Thelma said the business was friendly, quick, courteous, and they did a good job.
This review was collected via phone interview by Customer Research Inc.

DS
Deidre S.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Collision
Deidre said her vehicle was kept for 5 and a half weeks longer than expected, due to insurance delays. She had to call the facility for updates. For that reason, she was not satisfied with the staff's communication. Other than that, everything was beautiful. The people were sweet and nice. Pete explained the whole process, and put her at ease. The business did fantastic work.
This review was collected via phone interview by Customer Research Inc.

LN
Lynn N.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Collision
Lynn said the employees did an incredible job. Her vehicle looks brand new.
This review was collected via phone interview by Customer Research Inc.

BT
Brad T.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Collision
Brad said the employees always make his vehicle like new again.
This review was collected via phone interview by Customer Research Inc.

CW
Christy W.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2018 Category: Collision
Spoke with Marcus. He said the repair met his expectations.
This review was collected via phone interview by Customer Research Inc.

OT
Osmarina T.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Collision
Osmarina said the staff is friendly, they did a wonderful job and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

NB
Noel B.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Collision
Noel said this business did a really good job, and he is happy.
This review was collected via phone interview by Customer Research Inc.

JR
Jamie R.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2018 Category: Collision
Jamie said the service took a while, but it was because this facility was out one mechanic.
This review was collected via phone interview by Customer Research Inc.

TL
Timothy L.
Washington
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03/26/2018 Category: Collision
Spoke with Lynn. She said the scheduling was flexible and the communication was great. However, the vehicle was not ready when promised because additional damage was found. She did not elaborate as to how late the vehicle was.
This review was collected via phone interview by Customer Research Inc.

ZN
Zack N.
Washington
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03/23/2018 Category: Collision
Zack said the people at this business are wonderful, and he really enjoys working with them. The work done there is also wonderful, and done in a timely manner. He dropped off his vehicle first thing in the morning, and had it back when the work day was half over. The repair was perfect. Everything works. Alyssa, the estimator, was awesome and amazing.
This review was collected via phone interview by Customer Research Inc.

CR
Christian R.
Washington
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03/23/2018 Category: Collision
Christian said he had no issues and it was a small job so he didn't need to be informed.
This review was collected via phone interview by Customer Research Inc.

AK
Angela K.
Washington
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/23/2018 Category: Collision
Angela said there was a 1 day delay because they got the wrong door.
This review was collected via phone interview by Customer Research Inc.

MM
Michelle M.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2018 Category: Collision
Michelle said she was satisfied with the overall experience, but she was charged incorrectly for the deductible. Her vehicle was delayed by 4 days and she did not know why. She had no communication with the mechanics.
This review was collected via phone interview by Customer Research Inc.

NH
Nar H.
Washington
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03/17/2018 Category: Collision
Spoke with Kathryne's husband. He said the employees handled everything well.
This review was collected via phone interview by Customer Research Inc.

RM
Rick M.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Collision
Rick said he couldn't imagine getting any better service than what he received.
This review was collected via phone interview by Customer Research Inc.

TW
Tom W.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018 Category: Collision
Tom said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

RM
Rick M.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Collision
Rick said he couldn't imagine getting any better service than what he received.
This review was collected via phone interview by Customer Research Inc.