ReScore Reviews™ (2)
This customer had another shop install a used salvage yard transmission. He brought it to us stating the vehicle was'nt shifting out of first gear. Five long road tests by four experienced technicians did not reveal any issues. The data on the scan tool (every item) showed perfectly within spec. Let's face it, if a transmission doesn't shift out of first, it's obvious. Any driver no matter how inexperienced, will know there's an issue. We let the customer know we couldn't duplicate his concern, and maybe the transmission had been sitting on the shelf for a long time, and maybe there was a valve sticking or some other small issue. We asked him to return the vehicle if he was able to have the issue recur, then we see this review. With over an hour and many drivers, and no charge, he feels we deserve one star. If we don't find a problem, we don't, and we're not the shop to recommend unnecessary services based on what might fix an issue we are unable to find. Sounds like the correct approach to us, it's how we conduct business every day.