ReScore Reviews™ (2)
This customer had another shop install a used salvage yard transmission. He brought it to us stating the vehicle was'nt shifting out of first gear. Five long road tests by four experienced technicians did not reveal any issues. The data on the scan tool (every item) showed perfectly within spec. Let's face it, if a transmission doesn't shift out of first, it's obvious. Any driver no matter how inexperienced, will know there's an issue. We let the customer know we couldn't duplicate his concern, and maybe the transmission had been sitting on the shelf for a long time, and maybe there was a valve sticking or some other small issue. We asked him to return the vehicle if he was able to have the issue recur, then we see this review. With over an hour and many drivers, and no charge, he feels we deserve one star. If we don't find a problem, we don't, and we're not the shop to recommend unnecessary services based on what might fix an issue we are unable to find. Sounds like the correct approach to us, it's how we conduct business every day.
It’s unfortunate this customer feels the way he does. He reached out to us asking if we would be willing to install a used transmission that he had already purchased. Upon checking the vehicle, it did indeed have a transmission problem, but it also had a diagnostic trouble code for a linear transmission solenoid. We agreed to install his transmission which came with all the solenoids attached. We installed the transmission, cleared the codes, and drove the car. It drove fine, we checked it for leaks and there were none, so the customer was notified that his car was ready. He brought it back a couple days later with the transmission light flashing. The code for the solenoids had returned, even though the solenoids were replaced with the transmission. As a courtesy, we installed a second set of known good linear solenoids we had in stock. The code came back. The only way for this code to keep recurring would then be either a problem with the wires coming from the computer, a bad connection, or a defective circuit for the solenoid inside the computer.
We checked the electrical connections and they were fine. At this point we can no longer inspect the control system for free, so the customer was called, and we explained we would need extra time with the car, and that the transmission was not the problem, the system that controls the transmission was. We explained that to be able to determine why the code keeps recurring, there would be a diagnostics charge. He declined the further diagnosis and he picked the car up. As thorough as we were in relaying accurate information, apparently he still didn’t understand. People commonly believe the transmission is like an island, they are not. Surrounding almost every transmission is a network of wires, control modules, sensors and switches, many of which control the operation of the transmission. That said, any of these components can cause issues with the transmission if there is a deficiency. Sometimes more work is required to components in these systems, and we are limited as to what we can do for free. We charged for the labor to install his transmission, not for diagnosing his electrical system problem.
Thanks, Tony W.
Jim H. claimed the ASE Certified Master Technician, who I had work on it in January, 7 months prior, must have broken it.
These people have no Honor!
CF Transmission was paid approximately $1800.00 for the rebuilding of my transmission and refused to replace the $100.00 valve cover they broke. These guys chose to cover it up with duct tape and deny responsibility by blaming everyone else.
Terrible company! I pray the transmission they rebuilt last as promised, but not expecting it to.
Do yourself a favor and use another company who stands behind their work.
The situation was resolved with the customer and a seperate review was written by the customer. This is a copy of the seperate review completed a few hours later on the same day.
Tony Waters in Keystone Heights, FL on 11/02/2016
The Manager Gary, A very honorable manager, took care of a problem I had with my Jeep. I will recommend these guys to everyone, the work was very good, the price was reasonable and the jeep was finished within the allotted time.
Please resend. Customer waiting.
Thank you Tony for the Kind words. We will see you on the next vist to take a look at the wiring harness of another vehicle.
Anna did come in for an oil change. She also asked us to look at her transmission which is a free service and provide her with our findings and disguss our recommendations. We also spent additional time on her vehicle with non-transmission related items. This service with most shops will have a diagnostic charge. Apparently either she mis-understood or we did not explain it clear enough for her to understand. Either way, once she left we thought everything was fine until we received this review. Upon reading this review we contacted Anna immediately and asked her where was the disconnect. After further discussion with Anna and explained to her that along with the oil change and free transmission diagnostic we spent an addition 1 hour on her vehicle for a total of about 2 to 2.5 hours.
Due to bad service repair to my vehicle and customer service this is the last time I come to Central Florida Transmission for assistance.
I have a car dealership ans this is the last place that I will come for my repairs.
After further diagnostics the customer was aware that additional work may have been required. After completing the repair based upon the authorization given and budget provided the work was complete. Unfortunately the repair had an additional slow leak, therefore after the test drive and customer taking the vehicle home. The repair failed and the recommended additional work was performed. Unfortunately, the customer service department called the customer within 1 hour of leaving the facility thus getting a low score. Now that a few days have gone by and a holiday weekend behind us, the customer’s vehicle has been repaired and they are very happy with Central Florida Transmission Repair, Inc and the staff. Our Company takes great pride in all our customers and takes all feedbacks very serious and held to the highest regards. Thank you.