My husband and I have our own local mechanic but he lacks a diagnostic computer and couldn't figure out why my 4wd light was on. We picked your establishment because we have purchased 2 jeeps through you and were very happy with both purchases. We are sorry to say that we were not impressed with the service department at all. My husband was unable to make the appoointment with me, so I was on my own. When I gave my keys to the service lady, she took them, never said anything and left the garage. I waited a minute then decided to head to the waiting room. I wasn't there long when I headed back into the garage because I wanted to make sure they were going to do everything I had scheduled. I found the lady, went over everything and headed back to the waitng room. My car was to get a new valve stem on the left front tire, a tire rotation, see whats needed for a state inspection, and check the engine and 4wd lights. I also asked them to look for whats making a ticking noise when we go in reverse. After an hour of not hearing anything I went back into the garage to find out what was going on. They had a long list of things we needed, but told me they didn't have time to draw up an estimate and they would mail it for me. They did say the 4wd light was either a bad wire or module and they said I also needed a steering rack since it was leaking fluid, which they told me we be between 600 and 1000 dollars! They never bothered to look into the noise it was making in reverse. So I went to pay my bill and nearly had a heartattack. The charge for labor alone for 1 hour was 140 something! Of course I complained and they said it was a mistake and lowered it some. However, the labor was still outragous and the man told me it was because they had to check the engine light, which of course is labor intensive, having to plug my car into a computer! When I made the appointment, no one informed me of the charge associated with this. Other companies offer free diagnostic checks, no strings attached! Anyway, I paid the bill and went home to go over things with my husband. The next day, I started calling around for parts and found brand new steering racks were only 210 dollars. Everything else on my list was at decent prices also. It also bothered me that more than one company that I called for parts told me that you guys were famous for selling people more than they need, especially when it comes to 4wd modules. I gave our list of parts and work needed to our regular mechanic and he assured us that he could do the work, as usual, for alot less. All in all, we've found that your employees lack customer service skills and it's obvious your bottom line is making the most money off the customer as possible. Hearing other places warn me of doing business with your service department was also very reassuring. We will not be coming back for service, (we are still waiting on an estimate anyway!), and we will not recommend you to anyone else either!