Miscommunication and defective part IMO.
I made an appointment for my 07 Durango a few weeks ago. I was experiencing a malfunction with the multi-function switch for the second time. I bought it from you with 16K miles and at 60K the blinker started blinking on the opposite side (very dangerous when turning left in a 55mph zone with the blinker blinking right) and the wipers stopping in mid use. Anyway, it was replaced at 60K and all was well. Now it is at 120K with the exact same problem. This appointment was for the same thing. I was told to leave the vehicle for the day. 1/2 way through the day I received a call giving me a price of $300ish to fix this obviously defective part (on the 3rd one now, really? ) and it would have to be left another day because the part wasn't there. I thought that is why it needed to be left this day, but it was only to diagnose what we already knew. It was not possible to leave it another day due to my work schedule, and it was disappointing that a 3rd MFS in the same vehicle would cost so much money, or anything at all. It's not a user maintainable part, like shocks or tires, but a simple switch. In all fairness, this is the exception rather than the rule. I have been extremely satisfied in the past and have purchased numerous vehicles with you. Everyone there is professional, knowledgeable and polite. It was only this experience I am disappointed with.