Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

437 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


AW
Anne W.
Charleston, SC
GMC Safari Passenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Anne said she has done business with this facility for many years and has always gotten excellent service from them.
This review was collected via phone interview by Customer Research Inc.

JJ
Joan J.
Charleston, SC
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Joan said she was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

JJ
Joan J.
Charleston, SC
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Joan said she was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

KK
Kiri K.
South Carolina
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Kiri said the business was very honest. They provided a quick fix for a complicated issue until they were able to order the parts needed.
This review was collected via phone interview by Customer Research Inc.

TH
Tony H.
South Carolina
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Tony said the business is honest, they do what they say, and they provide good service.
This review was collected via phone interview by Customer Research Inc.

JP
Julia P.
South Carolina
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Julia said the staff members at this business were really helpful, they worked with her schedule, and did everything she asked for.
This review was collected via phone interview by Customer Research Inc.

JS
Jayme S.
South Carolina
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Jayme said he had no issues.
This review was collected via phone interview by Customer Research Inc.

RG
Robby G.
South Carolina
GMC Sierra 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Robby said Marty and the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

VA
Virginia A.
Charleston, SC
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Virginia said the service was great and they even picked her up and took her back to her vehicle.
This review was collected via phone interview by Customer Research Inc.

RB
Randy B.
South Carolina
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Randy said the business provided fast service and the staff called to make sure that it was okay with him before proceeding with any work.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
South Carolina
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Thomas said the staff did a pretty good job and he's happy with their service.
This review was collected via phone interview by Customer Research Inc.

JR
Johnathan R.
South Carolina
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Johnathan said that the facility provided him with great customer service.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
South Carolina
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Chris said, this business is quick, professional and they did a good job.
This review was collected via phone interview by Customer Research Inc.

NW
Noelle W.
South Carolina
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Noelle said the service was very good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Charleston, SC
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018
Tire Repair
We had an emergency where all four of our tires needed replacement. It was handled very well by Charleston Auto. Very professional and caring!!

JH
Jennifer H.
Charleston, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2018
Not Right the First Time!
I enlisted Charleston Auto Repair to fix my car when air stopped blowing from my vents! I was told the blower motor & resistor needed to be replaced. They proceeded to replace these parts & return my vehicle claiming it was fixed. However, less than 24hrs after retrieving my vehicle problems began occurring. Such as, the air would only blow at high speed & would remain on after the engine had been turned off, ultimately draining my battery & leaving me stuck in a parking lot at night! I had to wait til Monday when they opened to tell them about the problem. They then claimed that it must have been faulty parts & would call as soon as they got the new parts in & it would only take a few hours to fix. They called that afternoon, but I was busy & said Id drop it off sometime tomorrow. I attempted to drop it on Tue. 05/22/2018 afternoon when I was told that they could not get to my vehicle til Thur that they had 15 cars ahead of me! So I preceeded to the bank to begin disputing the charges. I returned to the repair shop Wed. 05/23/2018 morning only to inquire information about the parts they removed & replaced on my vehicle, when Marty asked if I was going to leave it w/ them to fix. I asked for how long, he said a couple hours, I said OK! I stated that I would need my vehicle back by 11:30am that I had someone coming to look at it to buy, he agreed! Well at 1:15pm I had the potential buyer of my vehicle take me to the repair shop to get my vehicle. The buyer followed me home, test drove it & decided he wanted to buy it, but it wouldnt be til Sat. when the funds became available. On Wed. afternoon, I drove my vehicle to test drive a new vehicle that I was interested in buying. As I was returning home my vehicle started doing the same exact thing that it had been doing everytime I got it back after they had made “repairs!” I dropped it off Wed.05/23/2018 night for them to yet make these same repairs to my vehicle again! Throughout this whole ordeal, I was gathering information, doing my own research & speaking w/ other experts regarding this “problem!” Which led me to question the charges on my bill! I was charged for AC work when their was nothing wrong or reported to be wrong w/ the AC at all!! When I confronted Marty about these charges he said that he specifically remembered talking to me about these charges, which I thought was odd since he did not talk to me about these charges & since he barely remembered who I was when I called or came by! The repairs were eventually fixed after numerous attempts which I was told was due to part numbers being changed w/out notifying Charleston Auto Repair!

BW
Brett W.
South Carolina
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Brett said the staff provided good service and they took care of what he asked them. They were quick and they didn't charge him a lot of money.
This review was collected via phone interview by Customer Research Inc.

JH
Jennifer H.
South Carolina
GMC Envoy
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2018 Category: Service
Jennifer said the facility did not fix her vehicle and this was the third time.
This review was collected via phone interview by Customer Research Inc.

JH
Jessica H.
South Carolina
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Jessica said it was an easy experience. The staff were honest about how it was going to be ready the next day.
This review was collected via phone interview by Customer Research Inc.

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Nancy W.
South Carolina
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Nancy said the business did a good job. She said they were friendly and courteous, but their bathroom could use some regular cleaning and attention.
This review was collected via phone interview by Customer Research Inc.

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