Chesapeake Auto Repair Service

Were sorry you were not pleased with our service but we do not take cards for anything under $20.00 it cost us more if fees then its worth. We use to offer this service for free but we were doing this then being told we did something wrong. Again I’m sorry you were displeased. We would love to try and win your business back so if we can be of service in the future please allow us to service you.

Ok so I went back in my history and looked at our transaction for that day and what I found was there also was a pair of wiper blades bought so the invoice was more than $20.00 and the customer did in fact pay with a master card, therefore there was NO walk to an ATM. I do wish that when people review they tell the complete story which will explain the truth, this is the kind of issues that give automotive service a bad name. We are in the service business and have been so for over 22 years now and we are not going to please everyone all the time. We try very hard to do business correct and try to pleases everyone. I do apologize if there was a misunderstanding and if there’s something I can do to make maters better I surely will.

Mrs. Singer,
If there’s a problem please bring it back to us and allow us to look and see what’s wrong. If it’s something we did or caused by a repair we performed we will most certainly take care of it.

Just want to thank you for your support and business your been a great and very loyal customer and always if there’s ever anything were able to do to help you in any way were always here for you! 

THIS IS THE VERY MOST REDICKLOUS I’VE EVER HEARD! This situation has never happened we’ve been in business for over 20 years now and this is the very 1st time I’ve ever received a statement such as this not to mention this guy is writing on the behalf of another person as I see it. If, if this did happen it would have been addressed in front of the customer and the technician would have lost his job on the spot period. I value or customers trust and respect the vehicles. My technicians are instructed to never touch anything in a customer vehicle other then moving a seat back then there instructed to put it back where it was. I did take the time to do a thorough investigation in this matter, I came to find that an employee that works here had an unrelated issue before he even worked here that lead to my employee having to take out a restraining order against the person in question. This is why I believe this statement came into play. The gentlemen is trying to slander the business name.