Duncan Auto Body - Quakertown

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

107 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
96% Would Recommend
Latest Review about 4 years ago

Reviews


SB
Stephen B.
Pennsylvania
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2014 Category: Collision
Stephen said nobody is perfect. He had to take his vehicle back two more times to get the work finished. The mechanical assembly turned out fine.
This review was collected via phone interview by Customer Research Inc.

BK
Benjamin K.
Pennsylvania
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/11/2013 Category: Collision
Benjamin said the experience was pleasant, but the quality of the work is less than satisfactory. He said he needs to go back for a third time and he's irritated with the whole thing. He said he will go back again until it's fixed right. His doors were replaced and repainted on the passenger's side of his vehicle, but he's still having the same problem. He called to see what was happening. He said they didn't call him back and they even lied about it. He would not recommend this business because the quality of their work is terrible.
This review was collected via phone interview by Customer Research Inc.
Eric H. from Duncan Auto Body - Quakertown responded on 12/20/2013

Ben,
We had an unfortunate and highly unusual failure in the paint.

Our paint manufacturers product failed,which resulted in an adhesion failure and this caused the paint to separate from the door panel. This was covered by our paint manufacturer and repaired under their warranty.
We hope that the rental car that we provided at no cost eased your inconvienience. Thank you for your business. We are sorry for the inconvienience.


LH
Leo H.
Pennsylvania
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/10/2013 Category: Collision
Leo said he is not sure if he is satisfied with the repairs. He drove by the business and saw that part of his roof was missing on his vehicle. He called the business and told them about it. They had no idea that the repairs had not been completed. It took the business an additional 3 to 4 days to fix it. He did not elaborate as to why the repairs were delayed. He was not satisfied with the updates or communication. When he went to pick up his vehicle it was unlocked. He would not recommend this business for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Eric H. from Duncan Auto Body - Quakertown responded on 12/20/2013

Leo,
We are commited to providing top quality repairs and outstanding customer service to all of our customers. We are sorry that you are not 100% satisfied.
When we repaired your car we failed to reinstall the roof molding. When we coordinated to have the re-installation of you roof molding done in our Allentown shop, our managers didn't transfer your molding to Allentown. This resulted in the dealy of getting your car back to you.
The coordination and communication between our shops was less than stellar. We are sorry for that miscommunication and we have taken steps to address the issue.


CN
Carl N.
Pennsylvania
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2013 Category: Collision
Carl said there was some slight confusion with picking the vehicle up because this business pushed for him to get it picked up and he left work early, but then when he arrived the vehicle was locked in and no one had the key. The tow-truck driver had it and he could not be found,. It was resolved later and it was not a big issue. He has used this business 3 or 4 times in the last several years because he has their coupon. He has a $500 deductible, but he knows with their coupon it's only $400 for him.
This review was collected via phone interview by Customer Research Inc.

WM
William M.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2013 Category: Collision
William said this business is very responsive to his various needs, they are very friendly and they do a good job.
This review was collected via phone interview by Customer Research Inc.

CH
Charles H.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2013 Category: Collision
Charles said they did an unbelievably great job and it was the best experience that he has ever had.
This review was collected via phone interview by Customer Research Inc.

MR
Matthew R.
Pennsylvania
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2013 Category: Collision
Matthew said he left the vehicle on a Sunday night and it took one week for the estimate to be prepared. There was no promise of time given for the repairs to be completed. When the part was ordered it took a week for it to be delivered. Due to the time it took to complete the repair, he had to call the facility several times to get information on the progress. Every time he called he was treated with courtesy and they were never rude to him. He was told he would be called when the part arrived but this was not followed through on.
This review was collected via phone interview by Customer Research Inc.

CG
Charlene G.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2013 Category: Collision
Spoke with Howard. He said they were very efficient they were quick. His vehicle was even ready early. Jay does excellent work.
This review was collected via phone interview by Customer Research Inc.

BE
Blake E.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2013 Category: Collision
Blake said they were very nice at this business and did a good job.
This review was collected via phone interview by Customer Research Inc.

TM
Travis M.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2013 Category: Collision
Travis said this business steered him in the right direction. He is very happy with their service.
This review was collected via phone interview by Customer Research Inc.

HG
Harland G.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2013 Category: Collision
Harland said he noticed that the grille on the vehicle had not been replaced. He brought the issue to the attention of the manager. The manager found that the grille had been ordered and replaced for no additional charge. He had to initiate contact with the business to receive updates on the progress of the repairs. He stated that he understood that facilities such as the business get busy and do their best to keep in touch with the customers.
This review was collected via phone interview by Customer Research Inc.

DC
Dominick C.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2013 Category: Collision
Dominick said he just had a simple, easy fix and the facility got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

ES
Emily S.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2013 Category: Collision
Emily said this business was great.
This review was collected via phone interview by Customer Research Inc.

CC
Christopher C.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2013 Category: Collision
Christopher said they were very pleasant and they did a great job.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2013 Category: Collision
Spoke with Leroy. He said this business did a good job. The entire family uses them and they all have been satisfied with the quality of work they have received.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2013 Category: Collision
John said they did a good job.
This review was collected via phone interview by Customer Research Inc.

DS
Denton S.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2013 Category: Collision
Spoke with Emily. She said the business honored her requests.
This review was collected via phone interview by Customer Research Inc.

RP
Russell P.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2013 Category: Collision
Russell said the overall experience was the best and he is very satisfied.
This review was collected via phone interview by Customer Research Inc.

DC
Deidre C.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2013 Category: Collision
Deidre said her service was really good.
This review was collected via phone interview by Customer Research Inc.

JE
John E.
Pennsylvania
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2013 Category: Collision
John said his experience with this business wasn't perfect, but it was good. They forgot to paint a part, but after he pointed it out they fixed it.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 81 - 100 of 107 in total