First was my wife's car, which started acting up 3 months after new brakes were installed. She took it to the dealer who told her the calipers weren't cleaned or lubricated properly, which ended up wearing her pads down, requiring all new pads.
I'm currently sitting at the dealer now, 4 months after my brakes were replaced, being told they did not lubricate the pads at all, and the squeaking I'm hearing is not a failing caliper, as I was told 2 days ago by Hans. Instead of replacing 2 rear calipers, as Hans wanted to do, I "only" need new pads on the rear and some proper lubrication.
I will never use this shop again, for anything, and recommend to others that they don't bring their business here.
Why pay twice when you can have it done properly the first time by someone else.
Good Morning! I am sorry to hear about you dissatification! Steve talked with the tech in the back to find out what had occured. Your vehicle having had 157k miles on was sold those repairs under MAINTENANCE and the beginning step to address your issue. We did not want to jump into a highly expensive repair right off the bat without verifying that it wasn't something as simple as a maintenance issue. So I apologize that wasn't communicated better to you. The guys seem to be under the understanding that they told you to please come back if and that it would be reinspected at NO CHARGE to you. Obviously you have been a customer long enough to know how we operate. Please stop by as your schedule allows so that we can get this taken care of for you !
That is a pretty bold statement to make. That is actually the polar opposite of how we operate our business.
Please contact me directly so that we can seek a resolution to your issue. You did not provide a last name, or an order number and so I am limited to looking into this by the name "Ruth" -- Please forward me some more information so that I can look into this and we can come to some sort of resolution.
Oh Kaitlin, I am so sorry to hear you talk like this! I spoke with the guys to find out what happened. You had a tie rod end that was installed elsewhere and it was loose and falling off. We recommended 2 ball joints - right lower ball joints. Steve physically walked you and your friend out to the car and did a show and tell. He showed you how the tire was wobbling - so that you would see for yourself the issue as opposed to just taking our word for it. Your quote was for dealer parts. I realize you may feel it was expensive but it is a Volkswagon so we put dealer parts on those vehicles. They are not aftermarket or chinese made parts. This helps to ensure the best repair your vehicle can have.
And to address your second part, please contact us in regards to that so we can get that situation fixed. We have no information on a muffler issue and if there was an issue with the repair it is under warranty.
Hope to talk to you soon!
Sorry you are not pleased. We would be happy to work with you to get replace your two tires. We have a road hazard warranty that covers such things that the manufactor does not. Unfortunately that option was declined at the time of tire purchase.
Bridgestone/Firestone offers a 30 day window for two reasons: 1.) If a customer finds an error in the tire or 2.) If they are not pleased with their tire in general. At this point the tire is replaced free of charge. The road hazard warranty extends that offer to the first 25% of tread life and after that it is a prorated amount towards your next tire.
Your tires were purchased in Sept of 2013 which has been over 9 months so unfortunately that 30 day window has passed.
When you brought the vehicle in to be inspected because of the hop and the shaking our technician drove your vechicle and informed you that the struts needed replaced. There was no issue unless you hit a bump. Therefore we have verified that it is not a tire issue.
That leaves you in a bad spot and we understand that. Bridgestone will not take responsibility for that because of the vehicle condition and the mileage that has already been placed on the tire. Therefore this issue sits at dealer level and because we value your business we will split the cost of 2 new tires with you.
In doing so, we do want you to be aware that you have the option to purchase the road hazard warrantly. However, you will have a similar issue with the 2 new tires because of the strut issue.
We are always willing to work with you in any way we can. Please feel free to stop in or call up and we will discuss this further.
I ran into a run of many repairs on my vehicles and the bills really started to add up, so I thought to get another mechanic to provide insight and estimates. Never shared the estimates received from CARS with other mechanics but was shocked to find a huge difference in cost between the CARS estimate and the others I received. When I say huge, I'm talking double or triple the amount. Now I know mechanics and they informed me that, yes there are many variable that can influence price - quality of parts, shortcuts, cost of labor, procedural differences - i get it - but double or triple! I wanted to believe that the relationship I had with CARS might open a discussion about the routes I could take to affordable care for the four cars I was servicing there ( some of them were older models, that really did not require OEM parts etc - they just needed to run safely) - Well long story even longer, I took my vehicle to a competitor for work that needed to be done and I was going to pay 1/3 of the estimate provided by CARS. Lo and behold...I was shocked that my new mechanic called and asked where the lug key for my vehicle was since he needed it to get the tires off to make the repairs necessary. Oh did I mention that the last place to service my vehicle was a brake job at CARS who had the basic responsibility of returning the key to its place on my vehicle? Well they must have had a follow through break down because there was no key, resulting in my new mechanic having to torch the wheels off at additional expense to me. I called cars and they were unable to help and refused to be accountable. Oh well, live and learn - this tuition was expensive. Advice to CARS - work on replacing the "S" in your name with an "E".
We are so sorry to hear of your frustration! We were kind of surprised because you and Ed have a pretty good relationship and thought if you had issues like this you would of let us know!
You are right there can be several factors involved in pricing. We spend a lot of time trying to make sure we are competitive and it is disheartening to hear that you feel this way about our pricing! We encourage you to bring it to our attention any time you have a concern like that.
We spend a lot of time playing this "pricing game" to make sure you have the best of all worlds. Parts that are better quality, that have a better warranty... etc. Our policy is to always give a worst case scenario so the bill can only go down.It is actually pretty concerning of what product you might get or the warranty that would be behind it. What kind of technician is doing your repair?
Sometimes a customer will call and say they can get a part from auto zone and call us and let us know. We inform the customer that we cannot warranty a generic part like that bought outside of our shop. You are absolutely right though we do not always need OEM parts! We don't always use OEM parts!
I had a discussion with my service manager who informed me that he gave you 3 different locations to check to see if the key was there but that if you could not find it we would take care of that for you. Ed is always happy to take care of you he considers you his buddy.
Ed will be contacting you because he personally wants to take care of you. In the meantime please let me know if I can help in any way. :-)